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February 2024 by Chris Robbins
They missed the tax deadline by 30 days and seemed like that was normal. We had to pay interest due to their delay and despite calling them every day they were never there / working so we could not get our taxes back. I would strongly suggest finding a Tax person that wants to help you, unfortunately this is not them.
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October 2023 by Jody Pearson
We brought our taxes to Graham in March, and we just received our return. We tracked all of our phone calls. We started to reach out on June 6th. From that day, we made 20 calls leaving a voicemail eaxh time and finally received a voicemail on August 30th. The voicemails stated that our taxes were done, and we were to call and set up a time to sign. We called 4 times on August 31st and went to the office during business hours on our way out of town and were unable to reach them. We attempted to call again on September 5th when we returned to town. We received a call on Septemebr 7th stating we could come and sign our taxes, and we went directly to the office to sign. We returned them signed during that visit. We did not receive the forms we needed for payment to state, nor did they calculate the amount needed to pay to state taxes. We called 7 times, leaving a voicemail each time between the 7th and the 29th. On the 29th, we called the IRS to find out our taxes were electronically filed on the 27th. We spent a half hour on the phone with the IRS going through the above, and they assisted us in finding the correct forms needed. I understand illnesses, but picking up the phone can be done, ill or not. Esko tax service was an excellent business - responsive, prompt, and completed our taxes efficiently and correctly. It is a shame their business was transferred to Graham Accounting following the death of Esko Tax Service owner. They have failed terribly in carrying on their business. We will not be returning.
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September 2023 by Ethel S.
It is not September and she still hasn't returned our documents. She doesn't return calls it is a nightmare. Don't go to her.
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September 2023 by Lorene Schwab
This business has not filed our taxes, has not returned our documents and will not return any form of contact or correspondence. Completely unacceptable.
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July 2023 by alissa hendrickson
Would give 0 stars if I could. Currently has tax records of my family and won’t answer calls/door, return the records, or file as promised. Just because you need an extension for personal reasons doesn’t mean that other people don’t need their money. How selfish…And what a terrible business practice. Look at all the previous excuses in the review replies. Would suggest a different day job for Jennifer.
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May 2023 by Susan Raimo
The last two years I have been satisfied with Graham accounting doing my taxes. This year they were overextended and uncommunicative. As a result they had my tax information for 6 weeks and were unable to deliver on the estimate to get them done in two to-three weeks. There was no communication that it was taking longer than expected and my phone calls and texts were not returned. In fact my taxes had not been completed when I went to pick them up on tax filing deadline day. They had, however, filed an extension, but I was not comfortable enough to leave them there to complete so I will be taking my business elsewhere.
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October 2022 by Kerrie Northagen
They Will not respond or return call. My daughter and i need to know if are taxes were filed. And if not we need our important TAX information returned to us immediately. You said we got the extension back in April but we can not get ahold of you. The deadline was October 15th. We need to file our taxes.
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October 2022 by Scott Johnson
I have been calling almost daily for 2 weeks and no one ever returns my calls. Emails get rejected as none deliverable. I've tried cell phone and office and nothing. They have my taxes and all my records and I can't go anywhere else and the final deadline is in 10 days on October 15th!! bad bad bad!!!! For some reason the owner has the ability to respond to these enlightening reviews, but cannot return a phone call.
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October 2022 by L
we have not heard from the tax professionals. we have 8 messages, various times, dates, times, via phone and email. Nothing has been submitted or returned. I too would give them no stars or 0 rating. We tried last year and had problems, but we gave them another try, and now no response no tax return nothing.
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October 2022 by Scott J.
Absolute worst. Tried calling messaging and emailing for weeks. Nobody ever returned my calls. Finally got ahold of them and had to get my records to go elsewhere at the last minute. I had even stopped at the office and nobody was there during business hours. I heard the same complaint from friends of mine.
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September 2022 by Thomas Proulx
For the first time in my life I they filed an extension, because they did not have my taxes ready . Now I am paying interest on money I owe . No one is in the office , phone calls are unanswered , messages are not returned . They have all my tax documents and refuse to get back to me ! My taxes still have not been filed . I have gone here for years , but this is completely Unacceptable. I also would give 0 stars if I could ! Either give me my documents of file my taxes !
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September 2022 by Courtney Bartlett
We didn't seem to have issues with them filing our taxes during tax season, but I have been trying to get a hold of them for weeks (daily phone calls, text messages, and even a fb message) and have not heard back. The recording says their office hours are 12-4 Tuesday-Thursday, but when I have called during those hours it says the office is not staffed.I have no idea if they filed my property tax rebate and can't get a hold of them to ask!! Super frustrating. Will not be going back.
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August 2022 by Shana Mertes
I absolutely do NOT recommend these people. I brought documents in to have my taxes done in April. I was told at the time that an extension would be filed (hopefully it actually was) and it would be 2 to 3 weeks until they would be filed. I called in June and was told "they were in the review stage and would most likely be done tomorrow." It is now August and I still haven't heard a thing from them. I have called and left numerous messages that have not been returned. I have emailed and not gotten a response. I understand being busy, but ghosting someone is not the answer... if you can't do them, at least say something so I can find someone else to do so. This is not the first time I have used these folks...last year my experience was much better. If I could give zero stars, I would.
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March 2022 by Jason Beschinski
Graham accounting has provided me excellent service for several years. Great communication, timely service, and highly professional. I highly recommend!
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March 2022 by Lee Beretta
In my years of going with Jen, i have never had a single issue. they are wonderful to work with.
