Wings Credit Union

Banks
Hours: Wings Credit Union is a full-service branch located off Pioneer Trail in the southwest metro, offering attentive personal service alongside robust online and mobile banking. Reviews highlight that many employees are helpful, professional, and seem to want to be there, contributing to very positive customer experiences, such as with obtaining an auto loan at the best rates and terms. The online banking and app are described as really simple to use with an amazing array of features and options, allowing members to do their banking virtually anywhere. However, some members have reported frustrations. A specific teller has been cited for poor customer service, being unhelpful and lacking knowledge. There have also been technical issues, with ATMs for cash deposits frequently not working, sometimes stating the transaction is unavailable. Additionally, an online banking feature for managing certificates was removed, leading to concerns about automatic renewals at lower rates. Following a complaint, management engaged to address the issue, leaving the member feeling validated. While the app and website can have a learning curve and transfer limits, members appreciate the free checking and savings, access to fee-free ATMs, and overall service.

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1. Chaska, Minnesota