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March 2024 by Chris Omlid
Had an appointment date set. When I showed up they told me they double booked my time. Had to reschedule and take time off work to come back. Very unprofessional.
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February 2024 by John Rickel
Great experience! Friendly, timely, clear, and very professional. Thank you.
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February 2024 by Lee Randall
The front desk was a 10! Very sweet and friendly. However, do NOT schedule with Mark Gness. He is condesending. Would not answer my question s and put me down several times for not understanding. Talks so you can't understand him, even after asking him if he can talk clearly. He didn't care about my feelings whatsoever.
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February 2024 by Keisha Wiley
Very nice people. Easy to explain if you do not know anything about your taxes. Very quick as well. Keep up the good work.
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October 2023 by Nancy Simmons
The Chaska office location is very convenient and friendly.
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April 2023 by Jake Notermann
Worst experience ever. I had a ton of detailed files, receipts, and folders. All clearly labeled and should have been used for deductions. Masud, who did my taxes, didn't care/want to see any of them. HR Block charged me over $400 for someone to do my taxes in under 15 minutes. It was an absolute joke and failure of their "services."I will NEVER got back to HR Block again. What a waste of money... not to mention how much I'm paying in to the gov't now because Masud couldn't wait to get to the next person in line.0 out of 5 stars
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March 2023 by Travis Wittenberg
Fast friendly avaliable late to help with working ppl
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May 2022 by Kyle Smith
Dropped off over a week ago, now deadline date no phone call, when I called in they have to email the tax pro still no information almost two weeks in counting
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May 2022 by David Cooper
Yes been a hr block cut for many years not here in Chaska my good needed hers done sent her here this place has the worst customer relationship I’ve ever seen lost documents no return calls emails nothing 4 weeks later had to go in pick up documents witch they couldn’t find again she was the rudest lady do not go here please
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May 2022 by Bucksnort bumblefuk
Friendly staff. Always an enjoyable time even tho its tax season.
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May 2022 by brian nemeth
The peace of mind of having our tax returns prepared correctly.
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April 2022 by Megan A
For my 2020 tax return, I used H&R Block for the first time, and it was the very first time that there were errors in the filing of our taxes, and I had issues with IRS.I had to deal with a lot of back and forth with IRS.I paid extra for after-filing support from H&R Block.Teresa in the Chaska location helped me with my questions which I appreciate. However, when it came to amending, I was told by her that our amended tax documents are ready and we just need to sign them. The day that they scheduled us, the office was closed!!!We drove there early morning and waited there for an hour, and no one answered us.And I spoke with the tax associate two days before, so if they knew they were going to be closed, why did they schedule us on that day???It's funny how someone can schedule you on a day that they're closed.Since that day, which was back in October 2021, until now, April 2022, I still haven't amended my 2021 tax return!!!!After that, I called their office multiple times. I called other branches to get help. I called H&R Block customer service.I emailed Teresa since she was the one who had our documents ready; I left voicemails, but no one ever responded to me.Other branches couldn't help because our document was with the Chaska location. I still need help to amend my 2021 tax return, and I paid to get support from H&R Block but never did.It's unfortunate that a well-known place like H&R Block with high prices can act so unprofessionally.
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March 2022 by Twyla Love
Friendly fast service. Explained every detail. Great refund.
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July 2021 by Ben B
Pray you don’t have any questions AFTER you file your taxesThis could easily have been a 5 star review had I written it immediately after filing my taxes. The filing experience itself was very pleasant, but the post-season responsiveness was incredibly poor.I had one simple question, one month after I filed my taxes, I had not received my refund. I simply wanted to know if this was normal due to a strange year and was nothing to worry about, or if I had cause to be concerned and needed to take any action. Literally the only question I had.I sent two e-mails and left a voicemail. No response whatsoever. Finally after two weeks I went back to the building in person. When I asked why no one was returning my messages, I was offered several excuses, but no apology, for the complete lack of communication.Rather than offer to check on the status of my refund for me, I was told to go to the IRS website and check on it myself. I thought I was paying to have people HELP me with my taxes. If I wanted to do everything myself, I would have. I paid to have someone file my taxes because I thought they might actually be there to offer assistance and answer questions. Apparently asking one simple question AFTER my taxes had already been filed was asking too much.I was then told that if I had any future questions, my best course of action would be to, “Just stop on by in person.” Wow, how convenient. Why do you even have e-mail and phones if you’re not going to USE them?Incredibly disappointing performance, I will definitely be taking my tax business elsewhere next year.
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June 2021 by Vernon Permann
I was/am disappointed with H&R completely.. On the day of my appointment to sign/pay my taxes the office was closed with no notice to me.. then I had to go to another office in different town. I didn't even talk/see my tax preparer, with whom I I been working with for years. Now both state and federal are late with extra late fees.. I still have many questions and it is very difficult to talk to anyone familiar with my taxes. I will not plan on going back to H&R in the future.
