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June 2024 by Serenitysueavenue
Great salesperson. I like stopping by and the ability to try the mattress based on personal preference. No pressure to go high end. Just work within your budget. Delivered in less than a week with low cost removal of existing mattress and box spring. Items are cleaned and donated to Bridging, torn apart as recycled to eliminate using our land fills. This is our second purchase in five years years. The first is still working great!
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March 2024 by Karl Bickler
Excellent buying experience today getting a queen bed for our guest room. We bought a king bed here 5 years ago. Both times the service was great. Thanks Andy and Rick!
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January 2024 by Randy Ruckdashel
Nice selection and helpful staff. Moderately priced with full range of mattress options.
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November 2023 by L “TimetoRide”
ANOTHER UPDATE : I've tried their solutions. They also told me I could use the warranty and get another mattress, paying the difference in price and a penalty. I just can't see it. Nothing really makes it comfortable, and the smell is still there. I'm so disgusted with this mattress, and the loss of money. Less than a year and the only solution I can see is to buy another brand new mattress somewhere else. The product literally stinks.
UPDATE: I've been working with Lonnie, their local customer service representative. They have been working with me to improve the mattress or replace it. I've updated from 1 to 4 stars. They have provided steps in fixing the issues. I'm going through the steps with them to see if it can be fixed with more padding.
PREVIOUS REVIEW: The sales person was nice, the product is AWFUL. I spent $1,600 on something I spent hours testing in the store before deciding to buy it. The mattress I got is a brick that is off gassing like crazy and shows no signs of stopping months later. You have all been warned! Avoid their mattresses, especially the "pillow" topped ones.
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November 2022 by Leslie M
The sales person was nice, the product is AWFUL. I spent $1,600 on something I spent hours testing in the store before deciding to buy it. The mattress I got is a brick that is out gassing like crazy and shows no signs of stopping months later. You have all been warned! Avoid their mattresses, especially the "pillow" topped ones. HORRIBLE
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January 2022 by Matt Hallacy
Rick was incredibly helpful in selecting a new king size bed set. Delivery is super easy and they take away your old bed.
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December 2021 by J P
Beds on back order for 6-8 months he will still try and sell you a 2,500.00 bed but not good quality and over priced. This store will be closing within the year.
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August 2021 by Nancy Vest
This is the second time I've gone back to buy a mattress here. I've looked at EVERYTHING. Some places are over 2 months out to deliver right now. Other places are a whole lot more money. I love the mattress we bought a couple years ago. Every night I love to crawl into my comfy cozy bed! So I went back for more.I don't think you get more for your money anywhere else. The staff are knowledgeable but low key, service us goid. And you don't have to haggle or feel like you are being pressured at all. I love this place.
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March 2021 by Jordyn
Rick was really great and helpful! He made the shopping experience fun which was not expected for mattress shopping. Thank you, Rick! We appreciate you and the great experience! - Jordyn & Mike
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February 2021 by James B
Bought a new mattress. We'll let you know....
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January 2021 by Leah Winter
We had a FABULOUS experience at the Chanhassen Original Mattress store! Rick was amazing, funny, knowledgeable, helpful, generous with his time and attention, he made it so easy to shop and make our decision. We will be back for sure!!! Quality product, even better -quality customer care :)
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November 2020 by Jamie
Friendly and informative. Found what I was looking for in half an hour. They had protective layers for the mattress that get thrown away after use so you can minimize risk of COVID infection.
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November 2020 by Jamie Eastling
Friendly and informative. Found what I was looking for in half an hour. They had protective layers for the mattress that get thrown away after use so you can minimize risk of COVID infection.
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October 2020 by J B
My son and I are extremely satisfied with our new beds! Craig at the Minnetonka location was very knowledgeable and made the transaction so smooth down to the scheduled day of delivery. Thank you, Craig! Highly recommend this company!
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October 2020 by Matt vavrichek
Rick was very helpful! Tried other options for a cheaper alternative...months later with no bed I walked into this location. Within seven days my order was fulfilled. Great experience!
