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February 2024 by Sarah Hulke
This pharmacy:1) “lost” prescription information suddenly, and I had to go through a long process to explain to my providers that I know they’d already sent all the prescription information months ago for recurring medications, but they had to send it again.2) never answers the phone. Many times I’ve been on hold for over thirty minutes without anyone picking up.3) assured us they were working on a prescription, asked my husband to wait, and after over an hour finally said they didn’t have it. After me going over again a few days later, they suddenly told me they actually didn’t have it, nor did they expect to get it. They held my prescription hostage and never let me know!4) would not give me a straight answer about another medication they may not have, and would not transfer the prescription, give me an estimated arrival time, or help me in any way.You are a customer-facing business. You are therefore expected to provide some kind of customer service—just the basics would be great. I cannot believe the level of negligence and disorganization at this branch.
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February 2024 by Sarah H.
This pharmacy: 1) "lost" prescription information suddenly, and I had to go through a long process to explain to my providers that I know they'd already sent all the prescription information months ago for recurring medications, but they had to send it again. 2) never answers the phone. Many times I've been on hold for over thirty minutes without anyone picking up. 3) assured us they were working on a prescription, asked my husband to wait, and after over an hour finally said they didn't have it. After me going over again a few days later, they suddenly told me they actually didn't have it, nor did they expect to get it. They held my prescription hostage and never let me know! 4) would not give me a straight answer about another medication they may not have, and would not transfer the prescription, give me an estimated arrival time, or help me in any way. You are a customer-facing business. You are therefore expected to provide some kind of customer service--just the basics would be great. I cannot believe the level of negligence and disorganization at this branch.
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January 2024 by Kara Knutson
Horrible service and horrible attitudes!
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January 2024 by M H.
Manager (so she said) at this store is awful. Completely unprofessional and incredibly rude. Never been treated so poorly as a customer in my life. If CVS wants return customers, they should fire her.
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December 2023 by Emily Sullivan
We experienced fantastic customer service from Margarit!
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December 2023 by Amy VanVooren
Ok, I think a lot of you that are you are bashing this CVS should take a step back. Being and understanding person when people are working a job, that is under staffed. These people are working very hard to do jobs ment for 3 or 4 people. Some understanding would be great! I watch the lady in front of me make the pharmacy tech cry.I have always gotten very good service. People need to look in the mirror. Spread some happiness, not sadness!Happy Holidays.
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December 2023 by Mary Regenscheid
This place is a center of mismanagement. I had a prescription in process for a week that was then cancelled. I had to make a second request to fill it. Five days later it was still in process. A phone call to the pharmacy is not possible because they do not answer the phone, so I had to go to the store. I was told they would expedite the order, and it would be ready in 30 minutes. An hour later I was told they were out of the medication and it would be 2 business days before they would have it. Considering that this happened on a Friday, I will be without my medication until at least Tuesday. This is not an isolated incident. It happens consistently for both my prescriptions and my husband’s.
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December 2023 by Jake Johnson
Poor management....I was refused service at this place because I asked the worker who was taking my money to give me back a $20 so I wasn't over paying on one of the accounts I was loading. She told me I was not allowed to pass money back and forth and that they could no longer process our transaction and told me I would need to find somewhere else. My jaw hit the floor. I have never even heard of anything like this. This place needs an overhaul. Their terrible google rating is 150% accurate.
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December 2023 by Steve Lessor
Just horrible staff at this location, worst overall experience we've ever had at any pharmacy. My recomendation is to just go to the CVS in Target down the road.
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November 2023 by Branden Stevensen
I waited on the phone to speak to a pharmacist for almost 2 hour, no joke, and then when I got irritated I went to the store and was told by a short older lady with grey hair that they do not answer the phones when they are busy. Not only is this a bad practice it wrong to leave patients hanging. Then she she was rude and disrespectful to me and very short. I still did not get to speak to a pharmacy person.
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October 2023 by Brianne Raiolo
I have been waiting 1 hour for the drive thru pharmacy. I would have left by now but the cars behind me have blocked me in. There were only 2 cars ahead of me when I arrived. 1 hour later, there is still one car ahead of me who appears to not have been helped yet either. I recommend closing this pharmacy if it cannot function in a timely manner regardless of the cause. It is not respectful to your customers or employees.
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October 2023 by Randy Lamettry
Horrible place, under staffed very rude, on hold for 90 minutes, STAY AWAY
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October 2023 by Joni N.
Waited on the pharmacy phone for 55 min and it hung up on Mr, I called a 4:15. They do not communicate and they do not use the cvs app very well. Orders are not showing up. I have even had to call my doctor to assure the pharmacy has everything. If you don't have the drug then tell me what pharmacy does, so I can go to them. I waiting 1 month to get first prescription if I am signed up with your location, why would you not keep it in stock?
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October 2023 by Bill Borghoff
They can have a prescription called in days in advance and they never have it ready when you come to pick it up. Dismal service.
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October 2023 by Annie Klodd
After 24 hours of waiting for my prescription, I had to wait in a 30 minute line just to ask about it, because it's impossible to get someone on the phone. I don't know what issue is happening behind the scenes, but it's terribly inefficient compared to other pharmacies in the area.