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March 2024 by Alex Bruce
Ace is the place
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January 2024 by Ted Ellefson
Always has what I need. Great help
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October 2023 by George Sasse
The best guys in the business you need it they will get it for you. They are always helpful and very knowledgeable. Best place in town.
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September 2023 by Erik Johnson
Great local hardware store. Old school.A million things in a relatively small store but they know where everything is and know what they are talking about. Kills the big boxes on service.
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August 2023 by Serenitysueavenue
Very helpful staff. They go out of the way to help customers. I needed yards of straw blankets. They were out, but staff promised they'd be in next week on a day specified. I was able to come in and get exactly as promised. This Ace Hardware gives the service big chains can't.
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August 2023 by Angie Lynn
The lady at the paint counter was so knowledgeable and helpful. She saved me hours of research and I probably still would’ve gotten something not as good or just wrong. The garage door will be beautiful once more!
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July 2023 by Maximus Gladiator
I am giving 3 stars because ACE Hardware store didn't live up to my expectations. Particularly I was looking for specific lawnmower with specific price. When I did research online I was under impression my product will be available. In store I couldn't find a single lawnmower, only sample. Was told that what I was looking for was not available also if it was price would be much higher because battery and charger sells separately. After all I went to Lowe's store few miles away and purchased without any delays that lawnmower for the same price with battery and charger included.
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July 2023 by Ryan ______
Phenomenal customer service! I needed to get some replacement castors for a filing cabinet, I went to Home Depot and it took about 15 mins just to find a sales associate. Went here and an older gentleman at the front counter led me right to where the castors were and helped me find the exact size and screws i needed and then rung me up all in under 10 mins. Will definitely be back for any future hardware needs!
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July 2023 by Brian B
My experiences at Merlin’s Ace Hardware have been good generally speaking, until today. Yesterday I purchased a socket there for an upcoming project. When I got home, I realized I didn’t need it. I brought it back today to return it unused. The lady at the checkout made it clear she was not pleased to be taking it back on return. She stated that tools are not returnable. She went ahead and processed the return. But she made me feel like a heel for returning it. The moral of the story is, don’t buy anything at Merlin’s if you think there is a chance you might need to return it. Home Depot would not have questioned me at all.
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June 2023 by Steve C
Unfortunately this is one of those cases where the local small shop that people thought "costs more but has better service" has degraded to the point where it now has *worse* service than the big box, but still costs considerably more. I don't recommend going here. It's a shame this is how big boxes win.
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June 2023 by Eddie Glozman
Frequented this store often but the manager seems to not care about the customer at all. Does not want to honor Ace Member Rewards.
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June 2023 by Jeff Nordos
Nice little neighborhood hardware store. Very knowledgeable staff.
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June 2023 by barry pultz
Parker assisted me in purchasing an EGO power string trimmer. Parker was extremely helpful and knowledgeable and possessed excellent communication skills. It's always satisfying when receiving excellent customer service and Parker encompasses the qualities needed for successful customer service. Merlin's Ace Hardware in Chanhassen is a very well stocked store, with excellent product selection
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May 2023 by Michael B.
I went to a big box home store on a Sunday to look at new grills. There were a dozen people looking at them. Not one person around to help or answer questions. I was planning to buy one. Got tired of the lack of help and I'm glad I did. I stoped at Ace and Chris was amazing! Answered questions I had and was able to deliver the new grill and assemble it a few days later. I am beyond ecstatic and loved the service provided!
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April 2023 by Tom Hoffa
This is my favorite Ace! They always have the hardware and answers I need, including replacement window screens (that they insert), and I don’t have to waste my entire weekend looking throughout a Home Depot or Menards to not find what I need. This place is the best!
