Internet Service Providers near Champlin, MN

“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”

“Had an amazing experience working with Jamal today. He helped us set up 2 phones in a timely manner as well as helping others as it was a very busy Sunday afternoon. He was professional and super helpful (especially to others when his co worker was lacking)”

“I just got off the phone with the Arvig helpdesk, and I had to pause my morning to share this: they are, without question, the most competent ISP I’ve worked with — and I’ve been wrangling internet connections since the days of 28.8k modems (cue dial-up noises ??).

Arvig's helpdesk team are absolute pros. *Every* time I’ve spoken with someone there (which isn’t often — more on that in a sec), I’ve thought, “I’d hire this person for my IT team in a heartbeat.” Consistency and competence like that is rare.

To be clear, I don’t exactly have Arvig on speed dial. I’ve only contacted support maybe three times in over a year, and each time it was for some hyper-specific tech request that no normal human would ever need. For day-to-day usage? The service just works. In 15 months of service, I’ve seen only two outages: one was planned maintenance (well-communicated and short), and the other was a weather-induced blip that cleared up faster than a summer thunderstorm.

Arvig, you’re doing it right. Keep being the unicorn of ISPs ??.”

“I’m so late for this review, but Mafata was magnificent! After dealing with a rep at Crystal I believe his name was Davin I can’t remember I had just bought a 17 Pro Max and the phone was defective! I went back, told him and Davin made the exchange of the phone really complicated. I was fed up with his push back and went to this location. After hearing my story and seeing that the phone was indeed defective herself. Mafata helped me because I was still within the 5 days for the exchange process. She was so polite and helpful. I even told the manager how amazing she was if you ever go there ask for Mafata she’s literally the BEST!”

“This location is my T-Mobile home.
I purchased phones here, added lines, and had issues resolved. The team is excellent!
I come in frustrated and leave happy all the time. The customer service is above and beyond and they run the store smoothly and organized. They make the customer feel heard and explain things with transparency.

5/5 thanks!”

“Excellent store. Highly recommend. They are in the unfortunate situation of being bombarded by a huge territory and yet they still rise to the occasion to take care of all customers in a professional and effective matter. I worked with Teshawn, forgive my spelling but he was the man. Thank you and recommend taking your issues to Xfinity Brooklyn Park. Best in the region.”

“We came in to settle some bill issues we had after upgrading a family member's phone and getting new devices for them, but there were discrepancies with what deals were implemented in the billing when we purchased from another store.

Desmond was very, very helpful and got us back on track. We'll be coming back to this location for future purchases and services.”

“Met chaz and Hector. Need ed new phone and both explained in detail about the phone I'm getting without pressure to buy. Which makes me comfortable in my dealings with them.”

“Walked in just needing a simple Sim card, and usually these places like to upsell you, but the representative who helped me was kind and kept things simple. I walked out very happy”

“Company only offers discounts on internet if you hand over your banking information (don't do it). Then they abuse that info by charging whatever they want. This is what happens when companies are allowed to operate as monopolies, they just do and charge whatever they want! I got charged over $20 per gig for data I used on my xfinity phone. This is following multiple months of the internet constantly dropping (and I contacted customer service at least nine times) and the internet was disconnecting due to a firmware issue, but no one would tell me it was on their end. I spent $200 on a new modem/router thinking my equipment was faulty, and now got hit with a $962.22 bill. AWESOME! Not to mention the phone plan I signed up for I was supposed to get a Samsung, but the courier wouldn't leave the phone at my address, so I was told to go to this Maple Grove location to get the phone. However, when I got to the store they said all they could offer me was an iphone. (Really, you couldn't ship the samsung to the store?) They told me at the store that the samsung was no longer available with that phone plan anymore because the plan had expired and now the only way I could get on the phone plan was to take an iphone, which I did, and it has been the worst phone I've ever owned. It didn't work right straight out the box, and I'm stuck with it for 2 years because of the plan I signed up for. The sensor doesn't work, so every time I take a phone call and my ear hits the phone the call disconnects. Then when the call is over the phone locks and I can't hang up the call. I have to turn the phone off completely to hang up. The phone is an iphone mini and has the worst battery life of all phones on the planet. I disabled the default web browser, Safari, but it still overrides the browser that I have selected, but Safari never loads anything. I can't move the cursor in between letters when I'm texting, it will only go to words or the iphone popup menu will cover what it is i'm trying to edit, so I end up having to delete entire sentences just to go back and edit one word. It is the most ridiculous phone I've ever had and I've resented that I agreed to taking it. All to save $20 a month. Not worth it. I contacted customer service about my $962.22 bill yesterday and was told someone would email me back within 24 hours. Nobody emailed me. I was also told by the customer service assistant I spoke with that he would call me back today at noon to follow up and nobody called me. AWESOME! The automated phone system is awful to navigate. Instead of announcing business hours and letting people know the hours they can call to reach a real person, the recording just keeps you in an endless loop thinking you will be able to talk to someone. The worst part about my $962.22 bill is that when I was finally able to talk to someone, they said if only I had called five days sooner they would have been able to reduce my bill to only $40. Why would you say that to someone? Awful, just awful. Congrats Xfinity! You earned these 5 stars for stellar customer service and really caring about people and going above and beyond to make sure your customers are taken care of!”

“Amazing experience at the store today.
Went in to check for a new phone for my dad. Had a chance to chat with the store manager about the wifi at home, and was offered a solution on the spot. Definitely was above and beyond expected. It was definitely an act of kindness during the holiday season.
Highly recommend this store :)”

“I had a technical issue with my hotspot and they were able to solve my problem and get me back on the road super quick! Not too busy and open later than the rest of the stores.”

“Had a fantastic experience tonight! Scott always takes great care of us and the rep we had tonight was a younger guy and very patient with our elderly folks we brought in for upgrades. I forgot his name but ScoJo will remember who worked with us tonight. Northtown Verizon is the store to go to for great service in 2024.”

“Cody, Haack (sorry, I don't know how to spell) and Corey are great! Very helpful and nice. I really recomended this T-Mobile store in Rogers, MN. Great costumer service! Thank you guys!!!”

“I've been a customer of three major wireless carriers, and the Verizon representatives at this store are the best. I had to replace my phone in an emergency, and Destiny respectfully answered my questions and got me sorted out quickly. This is the best Verizon store in Minnesota.”