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“Just as advertised and promoted - fast and easy to sign up! I am starting new service and super helpful whenever I called in with either sales or support questions. Best internet service provider experience I have ever had. Highly recommend Arvig to anyone!”
“Had an amazing experience working with Jamal today. He helped us set up 2 phones in a timely manner as well as helping others as it was a very busy Sunday afternoon. He was professional and super helpful (especially to others when his co worker was lacking)”
“I just want to give an EXCELLENT SHOUT OUT to Mr.David Hall!! Mr. Hall helped me with paying my bill and answered my questions. Explain everything to me so I understood what was going on. With his help, I paid my bill and was on my way. I think when I have a question I will talk with him. Bless you sir!!”
“Caden was amazing! He was super patient and answered our million questions fluently and accurately. He was so knowledgeable and I can't say enough about how great he is!! Thanks Caden!!”
“I switched over three lines to Tmobile today and Darius was super super super helpful. He wasn't pushy at all and he took his time to make sure all the phones were set up correctly. Truly appreciate his professionalism.”
“Bought my Apple Watch from Mike V at this location on a Friday. Told them I needed it by Wednesday for a trip I was going on and was assured, I would receive it in time which I did. They offered immediate help from the second they greeted me when I walked in through me going three days later to get the watch activated when customer care could not. I spent two hours on the phone with customer care it took them 20 minutes. I could not recommend Patrick and his team more. five stars.”
“After 13+ years with Verizon, I decided to switch our family to T-Mobile (involving 4 lines across 3 states and 3 carriers) after a painful weekend of trying to buy a new phone and move numbers without any progress. The experience with T-Mobile wasn’t much better, and the location I went to closer to my house (Buffalo) managed to make it even worse by entering nearly all our information incorrectly as I felt like a total inconvenience to the staff person ‘helping’. My daughter, who has type 1 diabetes, was without a phone for a couple of days in AZ while my son with high functioning ASD was without his for a week given the extent of customer service issues we were experiencing. We went to the Northtown location as it is the closest location to my son and Missy was wonderful. She was patient, she listened to our concerns, she worked with tech support and identified the issues, and she fixed them. She also treated us like valued customers and not like we were distracting her from playing on her phone like the Buffalo location. Even though I live nearly an hour from this location, I will be coming back when I visit my son or parents because of the service we received. Thank you Missy! For the Buffalo location and the phone tech support I tried to work with over this last weekend: please do better. A lot better. You are there because of the customers, not in spite of them.”
“Met chaz and Hector. Need ed new phone and both explained in detail about the phone I'm getting without pressure to buy. Which makes me comfortable in my dealings with them.”
“Walked in just needing a simple Sim card, and usually these places like to upsell you, but the representative who helped me was kind and kept things simple. I walked out very happy”
“I have now interacted with 5 different employees from this store and every interaction has been amazing. Even when I had technical issues porting my numbers from AT&T they went over the top to help me. Then when I had problems with using too much data from my phone as a mobile hotspot they helped with a solution that I didn't expect and was better than I could have hoped for. This team is amazing and I appreciate their excellent customer service!”
“Had a fantastic experience tonight! Scott always takes great care of us and the rep we had tonight was a younger guy and very patient with our elderly folks we brought in for upgrades. I forgot his name but ScoJo will remember who worked with us tonight. Northtown Verizon is the store to go to for great service in 2024.”
“Cody, Haack (sorry, I don't know how to spell) and Corey are great! Very helpful and nice. I really recomended this T-Mobile store in Rogers, MN. Great costumer service! Thank you guys!!!”
“I had a technical issue with my hotspot and they were able to solve my problem and get me back on the road super quick! Not too busy and open later than the rest of the stores.”
“I've been a customer of three major wireless carriers, and the Verizon representatives at this store are the best. I had to replace my phone in an emergency, and Destiny respectfully answered my questions and got me sorted out quickly. This is the best Verizon store in Minnesota.”
“Darnell was so helpful and great at helping us switch over our phone plan and getting new internet service, explained everything and did everything he could to get us the lowest prices possible. Amazing customer service from him.”
“If I could give more than 5 stars I definitely would. I stopped by today to get a new phone number and also purchase a new phone. Melissa was way beyond helpful!She was very patient with me and exceeded my expectations!! She did an amazing job helping me set up my new phone. I wish all of customer support was more like Melissa.Thank you!!!”
“I went to the store in Brooklyn Center on shingle creek to pick up a new router box for my internet Because my old one couldn't handle the speed that I had, after connecting the box was still having trouble with my internet, I called customer service and realized I was given the wrong gateway box. I went back to the store to get the correct box. the young lady that waited on me wasn't knowledgeable enough to answer my questions however, there was another young (Kapree) that was waiting on another customer but heard the conversation and realized my frustration. She stepped in and completed the transaction. I was so impressed with Kapree. She was very knowledgeable, kind and explained everything in a way I could easily understand. She saved the day and I left very satisfied. Kapree is an asset to that store and a prime example of excellent customer service.”
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“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”