Merchants Bank is a local community bank serving Minnesota and Wisconsin, offering reliable personal and commercial banking solutions. Reviews highlight exceptional mortgage service, with specific praise for the staff's communication, knowledge, and support. Customers describe the experience as easy, seamless, and tremendous, with no lag in communication and no step overlooked. The service is characterized as helpful, patient, down-to-earth, and exceptionally thorough, with staff making themselves available to answer all questions and explain every detail. Employees are noted for being joyful, pleasant, and genuinely committed, ensuring customers feel secure and in the right hands. The bank provides competitive rates and valuable local connections. The overall loan process receives high satisfaction, with customers stating they would highly recommend the bank and definitely return, praising the dedication that makes significant life phases as seamless as possible.
Shelly was awesome!! She was on top of everything and always kept us updated!! So thankful our realtor recommended her!
October 2024
Shelly was very helpful, patient, and down to earth. She took the time to answer questions and explain things to us. Shelly came to the closing on our house to make sure everything got done for the loan and to assist with any questions. We have been very happy with the loan process and would definitely go back!
October 2024
From the moment we spoke to Shelly Zimmerman on the phone to start the mortgage application til we closed on our home, she could not have been any more helpful or pleasant to work with! We would highly recommend Merchant’s Bank and Shelly Zimmerman!
