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October 2023 by Adam Peterson
I've spent way to much money here to be treated so awful. Customer service absolute garbage. Since when do your "managers" find it ok to be aggressive with the customer? I will never spend another dollar at any Menards again, period. If there was an option for anything lower then a one star review this branch if anything deserves it!
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October 2023 by See Yang
Poor customer service from Manager on duty 9/6/2023 at 4:30pm. Called this morning about having a business tax exempt registration with menards. Person on phone said to come in with receipt and ask for a tax return for business. Went in and gave them 12 receipts for tax return. Manager said she doesn’t want to do it because it’ll take hours to data entry. I’m a customer and you’re the manager. You’re supposed to serve your customers. Not sure how she got hired as a manager.
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October 2023 by Jake Cardic
ONLINE ORDERERS BEWARE. When you show up to pick up your product and it ends up damaged with them not having a hood replacement, they will force you to take the item even if you don't want it and go to the front desk (then they mark it as you picked it up) in which they will give you store credit. I'm beyond pissed I didn't want $500+ in credit I'd rather just buy the door somewhere else or just have the money since I NEVER LEFT THE PROPERTY, a complete scam, after arguing a bit they told me they refunded my card (i havent seen any refunds to my card) i got a gift card in the mail with no real paperwork or explanation. They need to fix their policy and allow for rejection of products, if I'm buying something brand new I don't want dents to be all over it that's menards fault not mine so why do I have to pay for it.
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October 2023 by Samantha Strain
We bought a stove paid for it in full plus installation and delivery and to haul away the old one. They called today to inform us that when you buy a stove or any appliance it doesn't come with a power cord.?! And if we wanted to order one we could...... why would I buy a stove if the cord is not attached. That's absolutely insane and why would you not inform the person buying an appliance that it doesn't come with one. Poor customer service.
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October 2023 by Easynbreezy
Since moving in the area 4 years ago I've encountered rude employees at the Cambridge store, seems like every time we go there... I'm thinking we may pay the extra gas money to shop at a Menards where they're friendlier..managers need to talk to their people
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September 2023 by Raghad Dhahad
I recently purchased a range stove from Mendars(whirlpool), and I must say that my experience has been nothing short of frustrating and disappointing. After bringing the stove home, it became apparent that it was not functioning as it should. I immediately reached out to their customer service, hoping for a prompt resolution.To my surprise, I encountered resistance from the store when I requested a replacement for the faulty stove. Despite having purchased protection for the appliance, they were unwilling to acknowledge the issue and provide a replacement. This lack of accountability and willingness to stand behind their products was truly disheartening.As a last resort, I contacted the company directly in hopes of a resolution. While they did send a technician, the outcome was far from satisfactory. The technician's response, claiming that the stove's performance was acceptable, left me baffled and frustrated. I had expected a brand-new appliance to work flawlessly, and this experience has shattered my confidence in both the product and the store.This entire ordeal has been incredibly inconvenient and has resulted in additional costs and time spent dealing with the issue. I had hoped for a seamless shopping experience and a reliable product, but unfortunately, I have been left feeling deceived and let down. I strongly advise potential customers to think twice before making a purchase from [, Mendars my experience indicates a lack of commitment to customer satisfaction and product quality I won't to buy anything from Mendars bad quality and bad service.
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September 2023 by Julia Fruit
Need privacy covers on their stall doors. Felt like I was being stared at by every person that came into the restroom. Very large gap.
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August 2023 by Tesa Strot
Horrible experience. Workers too busy talking with each other to help anyone. No military discount. When I asked, the person was very rude and finally replied they give the same low price to everyone. Not everyone served their country. At least when I ask other places, they give me something, anything.I'm trying to buy a fridge but after these experiences, I'll take my money elsewhere.With all these poor reviews at this location, I'd think they try to do better!
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July 2023 by Kevin Devine
I rented a rug shampooer for the first time yesterday the 17th they weren't very knowing about certain details!! They didn't tell me that it had to be perfectly clean when I brought it back!! It wasn't so in order to avoid a fee of $20 ,I took it back to my place and cleaned better. Then I brought it back and because it was about an hour late they charged me for another day!!! Not only that the design of the shampooer makes it hard to almost impossible to clean. So watch out when you rent from them!!!
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July 2023 by Sean Hale
They could treat the employees better. I overheard who I am assuming is some kind of manager refuse to give a water break to an elder employee in the garden center. I believe the temps were in the low 80s with high humidity. I was not at all impressed with that encountet
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July 2023 by Holly Bursaw
DO NOT GO. I had them cut me a door. They cut it wrong!!! I even had my old door to use so I knew the cut was right. I take the door back. I want all of 800.00 back. Nope they said that I have to pay 200.00 for them to put the door back. Only got 600.00 back.
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July 2023 by Jesse Lambert
Been to hundreds of hardware stores this one has the worst layout I've ever seen. Nothing will be where you think it should be. Looking for boards they use measurements like 'thick' instead of actual numbers. Spent 20 minutes there for an employee to send me the wrong way, gave up on my list and left, I'm sure any other store will be more useful than this one.
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April 2023 by Todd and Jackie
I had great help looking for a Bluetooth deadbolt with keypad lock for my door. The lady that help me was very knowledgeable and the people were all friendly. I recommend it out of all the Menards I’ve been through. These are the nicest people ever.
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April 2023 by Marcus
Absolutely the worst customer service I have ever experienced in my life! Tried to make a return and these foul managers at this store tried to talk over me while I was complaining about the garbage products they sell and don't back up. I will never spend another dollar at the Cambridge Minnesota store ever again!!!!!!!
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March 2023 by Jim Hennes
Friendly and helpful workers, good prices, clean store, and they usually have what I need.