Affinity Plus Federal Credit Union in Cambridge is highly praised for its friendly and helpful staff. Customers appreciate the considerate treatment and the efforts of team members like Karen, Natalie H., Natalie B., and Janeille, who go above and beyond to assist with various banking needs. Many reviews highlight the institution's support in achieving financial goals, such as buying a home or car, and helping with loans and credit repair. The credit union is known for its quick and simple service, especially in urgent situations like reporting stolen cards, where customers received their funds back within 24 hours. The mobile app is described as wonderful, making banking easy and secure. Customers feel confident in the staff's ability to provide solutions and personalized care, and some are in the process of switching over from traditional banks due to the exceptional service. Overall, Affinity Plus is viewed as a top-notch, supportive, and secure place to bank, with staff who genuinely care about clients’ well-being.
HUGE shout to Natalie Hermasz! She made the process quick and simple! She shows that she cares about your well-being and needs! She was great today. Thank you Natalie, I appreciate you!
August 2023
Best bank on the planet!! When I have problems I talk to real people who are just like me and I've never not gotten a solution. Also, mobile banking is SUPER easy, very forgiving programs to help you keep your money AND more secure than any other bank I've ever used! 10/10 recommended to literally everyone!
May 2023
The staff at Cambridge Affinity are amazing! Everyone went above and beyond to help me with my vehicle sale. A special thank you to Natalie B who has expert level knowledge and customer service skills ?
