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July 2022 by Heather S.
LAPS put our pool up early last spring (2021). Their customer service and getting questions answered was terrible. Communications was impossible. Part of the pool was falling apart so we asked for them to come fix it. I would send an email and not get a response. We would call and talk to a different person each time and get a different answer. That problem was never fixed. Then after storms this past winter we had damage, called again and were told someone would be out early spring. Over the phone we were told the whole thing would have to come down and start over. No one ever came. Called and they said 2-3 weeks, called again, 2-3 more weeks and when I started asking more questions was hung up on. It's the middle if July and still no one has shown up. We did finally find someone else to come take a look and was able to fix it very quickly (without taking the pool down) and gave us some pointers! I would definetly not recommend this company!
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June 2022 by Tom Freeman
I highly recommend Leisure Aquatic Products. We love our new hot tub we recently bought from them. During the entire process- sales/purchase/installation/maintenance, we’ve dealt with a number of different people there. All were friendly, helpful, and knowledgeable.
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June 2022 by Chris Pappas
Best pool service all around, amazing staff and service, they get the job done right the first time and pay attention to every detail, not only are they a family owned and operated business but once you experience there service your treated just like family yourself.
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June 2022 by Chris P.
Best pool service all around, amazing service and staff, they get the job done right the first time and pay attention to every detail, not only are they a family owned business but once you experience there service your treated just like family yourself.
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April 2022 by Michael Hamilton
I used leisure aquatics to close my pool and bought a bunch of products from them as well. When they sent a bill, I sent a check from my bank immediately, but the check came to my house. Once I realized the mistake, I reached out immediately and paid them. When I first called to ask about opening my pool this season, they told me they had a computer glitch and would get back to me with more information. When they didn't get back to me, I called again. It turns out that they were passive-aggressively avoiding me and upset that I had paid them late. They screwed me for my pool opening this season and now I am trying to scramble to find someone to open the pool. Definitely avoid them! Not reliable.
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April 2022 by Michael H.
I used leisure aquatics to close my pool and bought a bunch of products from them as well. When they sent a bill, I sent a check from my bank immediately, but the check came to my house. Once I realized the mistake, I reached out immediately and paid them. When I first called to ask about opening my pool this season, they told me they had a computer glitch and would get back to me with more information. When they didn't get back to me, I called again. It turns out that they were passive-aggressively avoiding me and upset that I had paid them late. They screwed me for my pool opening this season and now I am trying to scramble to find someone to open the pool. Definitely avoid them! Not reliable.
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October 2021 by Mark G.
Needed to replace the circulation pump on my spa. It's an old model, and the manufacturer gave me LAP for maintenance. Tech came to inspect, he replaced the pump with one that was much too strong. The high flow rate made it impossible to maintain temperature - it would overshoot the setting, reaching 110 deg F. The bill was over $1300. I complained, and they gave me the name of another spa company. New company replaced the oversized pump - turns out that the pump that LAP installed was 6x more horsepower than what was needed.
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October 2021 by Alissa Smith
Please do yourself a favor and make the drive to see these people!! They are, hands down, the most knowledgeable in the area regarding any possible aquatic need you may have. This family has hearts of gold and are willing to go the extra mile for their customers!! If I could give them 10 stars, I would!!?
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August 2021 by Ann Elizabeth
If you are looking for anything pool related I highly recommend this company. My daughter was a Make-A-Wish recipient and received her wish at the end of July. The pool was purchased from another company, but installed by Make-A-Wish, as a result the other company the pool was from would not finish the installation of the skimmer & the pump due to this. So my kids were crying and upset because they were left with a pool that they couldn’t use until this could be completed. We
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June 2021 by Shane Van Beek
I showed up there today- without buying my hot tub or pool from them- and they treated me like family! Helped me with my questions and had everything I was looking for. It was a great experience!
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June 2021 by Mitch Bunne
GREAT FAMILY BUSINESS. ALWAYS HAPPY AND HELPFUL.
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June 2021 by Jeffrey Kothenbeutel
Great family business!
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April 2021 by Tony Belhumer
Always helpful and friendly. Best spa store in town
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January 2021 by logan friess
Super helpful- wonderful people.
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August 2020 by Michael Ferris
Very bad experience with owner and wife. Would not recommend.
