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August 2023 by Jonathan Thienes
Never answer their phone, have called them over 12 times over the course of multiple days and have yet to get through. Kind of wondering if they have their phones disconnected or something so they don't have to assist customers that are calling to ask questions. The few times I've been at this location in person the service was very slow for what was a very easy transaction each time. Luckily there is another branch in Burnsville I can use to avoid going to this one
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March 2023 by Eseosa Ighodaro
Do not come to this bank if you're a Black person. Some of the employees at this location are racist. They refused to assist me in transactions, gave me wrong information, and tried to encourage me to close my account. I went to a different Wells Fargo location who informed me that all of the previous information I had received was incorrect and that the previous employees should have processed my transaction.
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February 2023 by Jerad Berndt
They never refill the ATMs with cash. They are always empty! Also if you want to deposit a check via ATM after hours the ATM will not accept the check. This is a very lazy unorganized bank and staff here.
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April 2022 by Jackie M
I tried to ask them nicely if they can help me open a checking account but they said we need to have an appointment there, but I also asked if they can help us but they refused to help us. They weren’t doing anything! They were very rude and not helpful! ?
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January 2022 by jin bum
we are waiting 50Minite for close safety deposit.
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October 2021 by Eric B
If this location was a stand alone bank and not a branch office it wouldn’t lastI call them twice and they don’t answerShannon, your building on the doors sayb closed at 6pm. It's 530PM AND nobody is here.I am trying to think about good thinks about this bank, and I cannot think of any good things.
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June 2021 by Fernando Campofreda
Bad customer service and willingnessTo help , over a year of pandemic and you need appointment for everything , once in the bank you can see that is almost no employees and the few that are working complain about being busy and they look unhappy with bad attitude.I try to talk to the manager to complain about the services but I didn’t hear back .
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March 2021 by k,nan Nasir
This bank is too slow and no body to show you respect I have never seen like this bunker they are too slow and nobody give you respect almost I’m waiting one hour Customer service so rude
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November 2020 by Cindy Chum
Lady work in office so rude
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November 2020 by Jesse Mendoza
Lines take forever to move at this location. 2nd in line in one of the lines for over a half hr. Horrible for there not being much customer traffic. First and last time I come here ?
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September 2020 by Sean Wenner
Wells Fargo has gone down hill, BIG TIME.
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August 2020 by Stephanie Schaver
The company I work for uses Wells Fargo and this location is the closest to our office, so I frequently have to take checks in to be deposited. We are a fairly large company that does business with companies out of Canada. This is the reason I have to bring these specific checks in myself. Some tellers seem to know how to process Canada checks with no issues, but others seem to have a real problem getting this done. Most times I’m waiting almost an hour. This is ridiculous! If your tellers can’t seem to figure it out, you might want to get some proper training!
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August 2020 by Nathan Henning
This bank is unreal. Even with the lobby closed the drive thru is slower then any other bank. Unbelievably sitting here third in line for over a half hour.
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July 2020 by Heather Brew
The slowest bank I've ever been too in my entire life. I've always had trouble with waiting an extensive amount of time but today was worst of all. Waiting at the drive through for over a half an hour with absolutely no movement with all three lanes having 3 cars in each. I couldn't wait any longer especially if all 9 of us cars didn't move within a half an hour! I will have to go out of my way from now on to make a deposit elsewhere!
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June 2020 by JASON HENDERSON
Slowest drive through lines anywhere!
