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June 2021 by Albert Ramos
Had a very inconvenience with customer service cashing a check for $300 had to have the person come into the bank and was not allowed to verify over the phone had to come into the bank to verify and was not satisfied
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June 2021 by Sharolyn Vu
Walked in there today to open a student checking/savings account for my son. Rude teller. Can't believe how much paperwork is required to open an account. I'll take my business elsewhere. If I had known, I would have been better prepared, but nothing is stated on the website about having a 2nd form to prove your address. Seriously. Other banks do not require this. Don't go here. The place is dead and there are not enough people working to help you.
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February 2021 by basel msouti
The worst customer service ever, and the manager knows it and doesn’t care.
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January 2021 by Alan Gi
They won't open my account. Scammed out of $600 stimulus check. CONSTANTLY down due to maintenance. I recommend going to a bigger bank because this one will cost you more than you will save.
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January 2021 by Peacetoeveryone
WORST BANK ON PLANET EARTH AND BEYOND. I WOULD RECOMMEND WINGS FINANCIAL THEY KNOW HOW TO TREAT PEOPLE. THESE GUYS DON'T KNOW WTH IS GOING ON AND THIS LOCATION IS THE WORST WHEN IT COMES TO CUSTOMER SERVICE. THE RUDE LITTLE WHITE DUDE NEEDS TO BE TRAINED IN-HE DOESN'T KNOW HOW TO SPEAK TO PEOPLE.
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October 2020 by Vicki Keesling
I was in the bank yesterday. I am having problems since the merger accessing my accounts. It gives the wrong number to send a code to. This person said it was my fault because I listed my daughter's number as primary, wrong, my daughter is only listed if something should happen to me. So she "fixes" the information and I go out to my car and see if I can get this one time access code to get to my account. Can I? NO there is no information in the id field for any of the verification info they have!!!! WTH so I go back inside and I get this sweetheart of a teller in drive-thru trying to help me, she can't it has to be one of the two other tellers who are busy for atleast the next 15 minutes. I'm not waiting, I'd probably get that rude one again. I do want to talk with the branch manager or the Corporate offices about this person. First time I've ever dealt with anyone except drive-thru and this blonde was horrible!!!
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October 2020 by Tuam Xiong
Worst customer service the manager was being very unprofessional making me fell very uncomfortable telling me to hurry up when I was still talking and had some questions I come here once a week to deposit my check I have been baking here for over 7 years every time I come here they always giving me a poor attitude I’m gonna be switching banks bad location the manger is very shady!
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August 2020 by kevin ampaw
On absolute dirt, most useless excuse for a bank I’ve ever been to
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July 2020 by Grzegorz Gorgosz
No costumer inside but there is 4 employees. I was told that can't do simple wire transfer unless I will make an appointment for the next day.
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June 2020 by E
9:26 on a tuesday. I'm sitting outside in my car along with about 8 other people in there cars waiting for the bank to open Seriously, this branch should be investigated and shut down. How many people have to complain?
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May 2020 by Alex Batta
Opens at "9" for drive thru theres one employee in the back waing to be let in at 915 lanes closed and no way to get more than 300$ out of the atm what a waste of time before work.. will be switching banks this tcf is just trash
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January 2020 by Wali I.
They’re really shady with their overdraft policies. Not sure if they’ve done something about that since they’re practices became public. You’re better off going to a credit union to be honest.
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December 2019 by Fatima Is Love
I've never had any issues at this my local branch and the customer service is awesome they always greet me with a smile, and they ask me is there anything they can help with. Overall I would say very respectful and polite.
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November 2019 by Zack Peterson
I would give them negative stars if I could. Worst customer service I have ever dealt with. The tcf app is always off and will never show the correct balance. WORST BANK EVER.
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November 2019 by Antskycave _23
Really dont know why this branch is getting so much hate. My experience was great. Staff was all friendly and helpful.