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February 2024 by Mike Jopp
Good quality parts at a fair price
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September 2023 by Mike B.
Get place to get trailer parts same day! Went through my local napa store.
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August 2023 by Zookeeper JohnG
Glad to have a local supplier, hitch was just as easy to install as those on other sites, if not a little easier. Wiring harness plugged in perfectly and ready for towing
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July 2023 by Robert Pence
Purchased a hitch for a 2019-23 rav4. It doesn't not fit, the rear mount on the passenger side does not clear the top of the threads by about 2 millimeters. Very frustrating, because it is made of half inch plate steel, so because I do not own a plasma cutter. If I did, I could fix it no problem. Very dissatisfied and honestly feel like you should probably check the fitment of your product before you sell it. You make me feel ashamed to buy American. Please do better. I do not want a refund. I want it to work. Ordered this so I could tow my jet ski around for my nieces and nephews while we are on vacation. You have actually ruined the vacation plans for 3 small children amd made their uncle look like a fool. Do better, check your products before you ship them out. You should be ashamed.
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July 2023 by Mark Anderson
Wide variety.Great people!
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March 2023 by george loft
I bought taillight from their store and I needed to return them and they wanted to charge me $25.00 plus shipping to returned item. their original add did not say anything about a charge to returned a item and ebay guarantee easy returns and no hassle.
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March 2023 by Chris Balch
If you want an aftermarket hitch I would suggest going some where other than Reese. I ordered a Rigid brand hitch from them recently which arrived pretty poorly "packaged" needing repainted in a number of locations. I complained to Reese and the best they could muster was a $25.00 credit. This is supposedly how they ship all their hitches because apparently they "don't fit in boxes". I guess they would rather deal with annoyed customers then buy a pallet of appropriate boxes from Uline. Review revised to 3 stars Reese did ultimately provide return shipping. I help run a fairly successful online retailer that ships even heavier packages than Reese. I know they can do better.
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November 2022 by Mean Old Mike
Bought the hitch direct for $130 and installed it in about an hour. Local shop quoted me $800. I have used several Rigid Hitches and had no problems with fitment or use.
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September 2022 by Dewey Horsman
They sold me a brake controller and a week later it quit working. They would not warranty the part, stating I had to call the manufacturer because it's their part. Horrible customer service! I ordered the part I needed from Amazon for $10 cheaper and no-hassle returns. I will never buy anything from them again.
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September 2022 by Victor Vang
All the parts you will need to get the job done and for every car and truck.
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February 2022 by James Harlan
Ordered 4 on 4 hubs and spindles from Amazon. The bearings didn't fit on the spindle.Returned them and ordered from another place. Ended up with the same brand, Rigid Hitch. After checking bearings and going through a lot of headache to mount the spindles I found that one didn't have the hole drilled for the cotter pin. Gotta question their quality control!UPDATE: Customer service called to try and help with the issue. They were very friendly and helpful and said they would talk to their spindle supplier about qualify.
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May 2021 by james fischer
Excellent staff at will call.
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December 2020 by Twiztd Trucker
Needed chains and binders asap for a load and they had it ready within 30 mins! Semi truck accessible, friendly staff! I will definitely will be going back for more!
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October 2020 by Jay Evers
I happened to stop by to check out the clearance items. Saw the memo on the door, called the number and the gentleman told me YES we have a clearance section but NO you can't come in to check it out! I told him I had a mask but he still said NO. A bit paranoid, don't ya think? I could see the trailer jack through the window but couldn't buy it. Oh well, on to Northern Tool.
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July 2020 by shop shop
Gal was friendly on the phone but you can buy their hitches cheaper online than going directly through them and picking up at the store - pretty disappointing! Check out Amazon for way better pricing. Buying product cheaper from the middle man than from the manufacture is just plain wrong regardless of how you spin it. "We have hired too many people so we need to increase our margins" is a foolish response. This may be news to you but your customers want their own hard earned dollars to go as far as possible.
