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December 2023 by lilly ann
This is a somewhat new location. Everyone wants to check out new stores or so you’d think! I’ve been to this location a few times the first time Tammy was an old grumpy B. I had over $400 in clothes for my kids and her attitude made me so upset i left everything at the register and didn’t buy anything! Everyone’s allowed a bad day so i still went back. I had a couple of good experiences. But this last trip on Saturday Tammy was there again and the old grumpy attitude is still there. I will never shop at this location again! It’s very rear when you experience someone that goes out of their way to be rude in customer service but Tammy is that person. In all honesty I think it’s racism. If you are anything other when white just go a couple doors down to TJ Maxx until old Tammy retires. Or shop on her days off. Probably best to just find another location to shop at. Old navy has great merchandise but the one employee will ruin your whole day if you have to deal with her.
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December 2023 by Joel Taft
Black Friday deals are pretty much 50% off everything we’ll check your receipts if you went in store! The in store doesn’t actually match the online prices and give you 50% off. Had to go back in line to get my correct price. Really shouldn’t have to do this and it’s not the stores fault I am sure this is a scheme from upper management to make that little bit of extra money.
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November 2023 by Katie W
Lead by the name of Linda who has supposedly been there 18 years refused to help me do a simple return. Had a plus size shirt that was given as a gift online to return. She refused to return it because it was plus size even for store credit. Shop at another old navy that actually cares about their customers and are willing to help. Ridiculous that Linda is condescending and refuses to help customers.
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September 2023 by TAI HUYNH
A few days ago, I went there to get my daughter shirt to exchange.The white manager in her mid thirty or so. Don't know her name, was nor friendly talking to dayghter..Maybe she looked us because we are Asian.I feel so ashamed for the store to have these kind of manager.
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August 2023 by allen t
Manager had no desire to help customers. She seemed very frustrated that she had to leave office to assist with reward points system that she had no clue how to operate. Another cashier was all over it and needs to be promoted asap
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July 2023 by Pastor Gutierrez
This store is the best in every way, you can find any kind of clothes and the prices are the best part.
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June 2023 by Erika Bw
Walked in with my daughter. Two employees were chatting. But clearly saw us. They didn't say one word to us. When people walk into my place of work. I always welcome them. Good customer service is hard to find, I guess.However, I purchased a tank top for my daughter. The lady working at the counter was very welcoming and kind.She's working tonight, or at least she was around 6pm 6/13/23. I wish I knew her name. But you are AMAZING!!
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May 2023 by Julie Wilson
Had a return which was just over 30 days past. I have shipped Old Navy for years and didn’t know they changed their policy. The closest store is 2 hours away from me and I was just able to drive to the store today. The manager at this location was extremely rude and would not even give me a store credit. I have been a loyal customer at Old Navy for years and will not be shopping there going forward.
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December 2022 by Phillip Conley Jr
New location is bright and full of character. A lot of graphic tees and anything else you would like. Quiet establishment during the week. I’ll be back
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December 2022 by Kamel
- Love the Team working there .- very Friendly & Professional- Good Sales (Buy One , 2nd 50% )
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July 2022 by Diane 'May' Lee
30 day return policy is frustrating when you have to order so much stuff online when it’s out of stock in the stores. I brought back an item that was the wrong size after 33 days and they wouldn’t take it back, no store credit or anything, no customer service. I walked away and told them to just throw the clothes in the garbage because I wouldn’t wear them, $10 says they’re already back on the shelf ?
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December 2021 by The Red
Good morning to all around the world.Whats up from the island.Well follow the map and its fantastic it leads the way and fast to be to the place.Workers in the mall were your heading to the Old Navy has a Greatest Customer Service.I enter the building were the Old Navy is and thought I was lost so yea I ask the Gentleman if he knows where I can find Old Navy and he just guide me through the way.Nicest people here in the Mainland.
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December 2021 by Michael Mayer
Off course out of stock in my size that was on sale.
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November 2021 by Alexia Herrera
There was an older sales associate or manager named Nancy at the front register who was at first welcoming but no help and was so agressive in getting customers to sign up for a credit card.She had an attitude after a customer did not sign up for a credit card. After saying no three times, she still brought it up. Very pushy and will not be shopping again for a long time. The store has potential to be better but other locations are better. If you want more helpful service shop somewhere else but the merchandise was ok.Merchandise was scattered. Sales associates nowhere to be seen on the floor. The bags to use for shopping set in an area where it could be harder for customers to find.
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November 2021 by Linda Whitney
Great sale!! My go to place. Thank you
