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November 2023 by Angela Johnson
Wish I would have read the 1 star reviews for before engaging with Metro Sales. All the reviews are accurate. If you own a small business, they will NOT even entertain any change to the contract no matter what. They are all about slamming you into it. Even if their services aren't needed or they are no longer a fit for your organization. It's their way. No customer empathy. In fact, they won't talk to you. 2 weeks now of trying to even have a conversation and no response. As a small business owner I have great regret for signing on with them. I have been in contact and am going on week 3 of "someone will be in touch".
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October 2023 by Paula Rajala
I had a great experience with MSI's telephone customer service! I ran into a snag while installing an update. When I phoned MSI for help, my call was answered by a PERSON, after only two rings. This PERSON (who among us isn't tired of bots?) not only knew what the problem was, and how to fix it, but sounded like he genuinely understood my frustration. Plus he had PERSONALITY. Quick resolution to my problem, and validation of my concerns. Really good experience.
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August 2023 by Never W.
WARNING The warehouse manager and warehouse supervisor are bullies whose sole purpose in life is to berate others. DO NOT WORK HERE
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July 2023 by Derek Grumdahl
Our office team appreciates the timely and high touch customer service response from the outstanding Metro Sales team and talented field technicians to troubleshoot our office printers!
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March 2023 by Jonathan Gustafson
I cannot say enough positive things about Metro Sales. We have an amazing copier/printer/scanner that has been working great. We had one small issue with it and within 1 hour we had a technician here to resolve the issue. He was very helpful and gave us some tips on how to better use the machine.
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January 2023 by Amanda Hildenbrand
I experienced great customer service. Brian in sales and service was kind and easy to work with. He got parts in and my issue fixed faster than expected even with weather and the holidays working against him. Every one I spoke was non intimidating as well, which is wonderful for a secretary like me know doesn't know much about the printer in the first place. Highly recommend for excellent service and knowledge.
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December 2022 by Jenny Beth
Toni was AMAZING. I put our service call in Wednesday afternoon and the very next morning she arrived and successfully completed the repairs we needed on our machine. She needs a cape since she's definitely a superhero!
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December 2022 by Allison Bittner
Metro sales has horrible customer services. I was lead to believer that if we needed to cancel on of our printer/copiers before our contract was completed it would be no problem. Now I am being told it will cost me $7,000. The sales rep did a hard sale on the front side and now takes no accountability.
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December 2022 by Tammy Anderson
Hands down the most reliable company I have every worked with when it comes to copier and printer needs. From sales to service this team is top notch! Always friendly, professional, and helpful. I would sincerely recommend Metro Sales to everyone.
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December 2022 by Property Manager (Gage East Apts)
Technician was came quickly and did a very thourough job of not only fixing our issues but cleaned and dusted the unit. He gave me some tips on better printing and walked me through the Metro sales website on how to program destinations for our staff printing needs. He was patient and friendly. He left the work area clean and tidy. He was very helpful! Thanks Jeff Sullivan!
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December 2022 by Paula Meister
Metro Sales is a fantastic company to work with! Sales, Customer Service and services technicians go above and beyond to service our products. They are polite, explain and respect our printing needs. In the 16 years I have work with them I can honestly say it's been a great experience and would highly recommend them.Paula M
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December 2022 by Normandale Preschool
Metro always has great service! Our copier was having a paper jam issue and Theodore came out to fix it right away. He replaced the worn rollers that were the problem, and the copier works great again. I would recommend Metro Sales to anyone who needs a copier!
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December 2022 by Brooke Hamilton
As an employee at a law office, our printers play a significant role in our everyday work. Needless to say, when a printer breaks down it is a powerful obstruction. MSI responded quickly to our printing needs, repaired the equipment and educated our staff on why the issue occured and how to both prevent and respond should future break-downs happen in the future. The service provided by MSI was more than exemplary. They are certainly a service provider I would recommend to others.
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December 2021 by Tania Krager
We have been using Metro Sales for years and are always happy with their prompt service and friendly/knowledgeable techs and consultants! Thank you Dan for helping us pick out the machine and thank you Ge for getting us back up and running so quickly!
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December 2021 by SaintPaul BuildingTrades
We are always pleased with the excellent service Metro Sales provides our office. Their technicians are always very friendly and go above and beyond to help ensure our service needs are met. Highly recommend Metro Sales for your office copier needs.
