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February 2024 by Cortney Enriquez
Great clearance.
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February 2024 by Steve Schmaltz
Very bare these days. Merchandise is limited
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January 2024 by Joe Passofaro
Not at all responsive and no customer service. After trying nearly a dozen attempts to reach a specific department by phone I tried several different departments and finally got through to speak with someone. They were not at all accommodating and kept on insisting that I just come in to the store even after I told them that I wanted a specific Macy’s item and if they were out of stock I did not want to travel 15 miles to the store. Very unhelpful service.
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January 2024 by Susannah Forch
Understaffed.
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December 2023 by Richard Alberts
Went in specifically for men's cologne. Was testing a bunch of them. I asked one of the ladies for her personal opinion of a smell and she refused. All she was willing to do was tell me it was strong or oil. When i asked for pricingi had to ask multiple questions just to get to the prices for the small size. No discounts or anything. Completely non personal and not helpful. Went from excited to buy to leaving for JC Penny's and Khols.
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December 2023 by Crystal Baumeister
None of the employees know where anything is and they don't actually carry size 22 in women's like they said they do online, don't shop here if you happen to wear any size over 18 in women's as depressing as it is they really only support thin shoppers
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November 2023 by Brandy Williams
Poor customer service!!! 1/10! . I really enjoy shopping at Macys for almost everything and I mean everythingExcept food. Today, I came in for a just Routine pick and and return but the woman at the return counter was so so super Rude. This woman was unwilling to help, and looked for every EXCUSS not to help. I will still continue to shop at Macy, but this is the last time I’m coming to the Burnsville location. I definitely do not want to see this woman again. Upset !!
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September 2023 by Lauren LaForge
Somehow I always find what I'm looking for at Macy's. Good prices as well.
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September 2023 by hassan ali
I went to three different macy’s locations prior to getting here to have my watch sized for me and they all wasted my time and told me ‘ we don’t have the tools for sizing that specific watch ‘I can’t express enough how professional the lady who works at the watch department is, her name is Corrie and she took less than 3 minutes to get it done, now I know where to go next time
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August 2023 by N. Johnson
I gave Macy's 5 plus stars, at this location in Burnsville. I would give 10+ more stars, it doesnt go that far. A sales rep by the name of Sally is such a sweetheart not many young ppl take the time for older folks like me a person of color, very rare without speculation she extended her customer service to me even though I stop her in midflight when she told me she is off the clock, yet I help you what do you need. ? i needed a particular item , we never had any luck with 15min on her personal time. Her dedication and lovely spirit, resourcefulness took me by surprise. I am beyond grateful for you Sally, hopeful your manager sees this review and gives you recognition with your humble service. I will check out MOA for my size & color. I hope they have my item I got quality service here I hope the same in MOA . Thank you abundantly ?Genuinely Caring Customer, ?
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August 2023 by Ron Sarat
Why shop in crowded places when you have Macy's. Easy fast checkout and prices less than the stores that you think are cheap. The departments are beautiful.
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August 2023 by Robert Ehlert
The staff at the store was great, was able to get my bill paid. And I try and frequent my local stores over going to some of the larger stores if at all possible that way it allows those stores to still maintain operation. They still have a great selection and it still supports the community.
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August 2023 by Elizabeth Peralta
Staff Are Nice & Helpful. Always Find Something When I Come Here For A Good Price. One Of My Favorite Macy’s To Go To
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August 2023 by Little Bird
No one working in the Kitchen & Bedding Dept. That Department has gone down hill from previous years and looked in a complete mess. Very disappointed to see it looking like this.
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July 2023 by Snicket
The last gasp at a dying mall. Selection was barren and outdated. Almost no associates around the help. With what few were around, they were costly on their phone or talking with each other. It would be best to shop elsewhere. Unless you have some weird nostalgia for the store. Or can't find a specific product they carry elsewhere.