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October 2022 by Roseanne V.
I Loved FireFly ( US Federal Credit Union)Now TrueStone Financial. I really miss FireFly. Some things were better when it was just them. We no longer have them things.Such as one making a return somewhere the money would almost if not right away it would get posted back to our accounts.Since now it’s TrueStone I have seen returns take over two weeks for money to get posted back to your accountSo upsetting. Things no longer being the same. We lost some of the good things we to had when it was FireFly.TrueStone is still a good bank. Just some really good things we used to have are now disappeared.
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March 2022 by Will S.
I was a Firefly member for over 15 years. I have stopped banking with them. I have Yelp posted this at all branch offices. If you plan to join a credit union, where ever you are, you might want to stay away from Trustone. Here are some of my experiences and observations. 1. Before the merger my FireFly checking paid interest no matter the amount of money in it. With Trustone, you have to have a $300 balance in their Premium checking account for the entire month to collect interest. If you fall below $300, you are charged a $5 fee. 2. My FireFly bill pay took the money out on the day the bill was due. Trustone, they take the money out the banking day before. For example, let's say 100,000 members have an average Bill Pay of $200 per month. Trustone then can make interest on $20,000,000 per month. Bill Pay gets more interesting when Monday is a holiday, and the bill is due on Tuesday. They pull the money out on Friday hold the money for 4 days while making interest on it. Note that people who have a Premium checking account lose 4 days of interest on the amount they scheduled in bill pay. The credit union I am in now does Bill Pay the old FireFly way. 3. Do a Google search on "trustone problems". You will see they have increased fees on the other financial products they provide. Credit Unions are members of the National Credit Union Administration (NCUA) at ncua.gov . They file a quarterly financial Call Report Form 5300. Start at the Analysis link at the top of the NCUA page to find it. I downloaded December 2020 and 2021 Call Reports. December 2020 included the combined FireFly and Trustone membership. See NON-INTEREST INCOME YEAR-TO-DATE FOR THE CYCLE, 12. Fee Income 2020: $ 7,725,277. 12. Fee Income 2021: $ 12,662,107. Fees increased by $ 4,936,830 (64%) in 2021. 4. See CreditUnionTimes, In 2020 Dale Turner (CEO) received a $283,622 retention bonus. Leon Eichten (CFO), Gary Jeter (CTO), Marty Kelly (CMO), and Kelly Robbert (COO) each received a $250,000 retention bonus. How are these folk worth it? Since the merger happened, there have been continued problems in trying to bank at the place, and member fees have increased. 5. Again, the 5300 Call Reports for December 2020 and 2021, MISCELLANEOUS INFORMATION, 4. Number of credit union employees who are: a. Full-Time (26 hours or more per week) 2020: 549. b. Part-Time (25 hours or less per week) 2020: 32 a. Full-Time 2021: 523. b. Part-Time 2021: 24 Full-Time in 2021 decreased by 26 people. Part-Time in 2021 decreased by 8 people. NON-INTEREST EXPENSE YEAR-TO-DATE FOR THE CYCLE, 22. Total Employee Compensation and Benefits 2020: $36,425,605 and in 2021 is was $61,267,265. In 2021, compensation increased by $ 24,841,660 while employees decreased. Who is getting the $24.8 million (68%) difference? Estimated 2020 average pay = Total Compensation(36,425,605)/Total Employees(549 + 32*0.5) = $ 64,470. Estimated 2021 average pay = Total Compensation(61,267,265)/Total Employees(523 + 24*0.5) = $ 114,518. The average credit union compensation is around $69,000. I am using Payscale, . There are other estimates, but all fall into this range. The Trustone 2020 estimate matches that at $ 64,470. Trustone estimated average pay for 2021 is $ 114,518. Let's face it, as a branch office/teller employee, you are not going to make $ 114,518 a year. You are in the $ 69,000 range, as the 2020 estimate indicates. Also, Payscale shows that total 2021 compensation increases based on median values across all positions ranged between 3.4% and 6.9%, see . It looks like the senior Trustone management has given themselves a raise in 2021. This seems to me is the reason for the increased average pay. I could be wrong. Still, how in the heck does compensation in a CREDIT UNION increase $ 24,841,660 (up 68%) in one year with the employee count going down? Also with industry staff pay increases in the range of 3.4% and 6.9%. The senior management at Trustone appears they are servicing themselves rather than the members. Their compensation appears not to be performance-based. Also, the
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October 2021 by Millies Motivation Richardson
Great financial institution, good intrest rates.
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September 2021 by Silent Raider
It’s the best bank that I have ever used and I have used 2 other ones like welsfargo and us bank and they sucked I had problems with them all the time and will never have to switch to a different bank again now that I am using Trustone Financial Credit Union
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September 2021 by Stephen Irrgang
This is a great credit union, with top notch customer service!
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September 2021 by marilyn juliana
Been with Trustone a long time. Great banking and customer service.
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August 2021 by Keshea Pegross
Been a member of this ban k when it was Fire Fly Credit Union, which was better until merge with Truestone. Just watch your money, or you will wake up the next morning with a empty bank account. The Representatives there is lack of knowledge, and some will lie to keep from doing work they are asked to do. It's business is more like a bank than a credit union. Just not of quality or value to even be a member anymore.
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August 2021 by Natalie Wood
I have been with Firefly (soon to be TrueStone) since they were US Federal. They have helped me, and continue to help achieve my financial goals, and all of the staff is very friendly and helpful. I will never bank at a "Big Bank" again! Highly Recommend.
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July 2021 by Matthew Lucas
I've used TruStone for over a decade. I've stayed with them across three states and I have no intention of leaving, even living as far away as Texas. I've never had a problem and they're always available to help when needed.
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July 2021 by Inez Johnson
I like the credit union because they have very good customers service. Their welcomes are very warm and make you want to come back.
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July 2021 by L. B.
Kelly ***** helped our family navigate through an unprecedented financial issue that could have cost us to lose a home the week of closing. We remained persistent and Kelly did the right thing to help us! We truly appreciate your help!!!!!!!!
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May 2021 by Terry Cook
The staff is helpful in person but impossible on the phone.. TruStone is the worst Credit Union on the planet. I'm sure some people made a lot of money on the merger but the members (almost 50 yrs) lost big time. RUN don't walk away from this supposed Credit Union.
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April 2021 by EH Flooring Sales Evan Hopkins
I have banked in this location for years, now known as TruStone. Mostly new staff now and customer service is no longer a priority, apparently. I came in to set up a business checking account a while ago, holding all the paperwork that my other bank needed to do so. However, True Stone needed more, which is fine. I have returned with more documents and enough time to do this. Five seated employees, all bankers I'm guessing, who could likely help me were at their desks. Two of the five were already helping other customers and the other three carefully avoided making eye contact with anyone in the lobby for the entire 20 minutes I was there. I will start banking at a different TruStone location now, hopefully with better results.
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April 2021 by Matricia Claiborne
I like Trustone Financial and it's a great credit union.I would recommend it. The staff is friendly and helpful.
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April 2021 by Miss Roxanna
I love my credit union and always tell people how much I love Firefly. Always exceptional staff, kind, willing to help, if they can't help will put you in touch with someone that can help. I've always felt like this credit union is always trustworthy and therefore love this credit union.
