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September 2024 by Madeleyn Garcia
Kai the cashier, has zero customer service. Didn't say hi, didn't even tell me my total. It seemed like I was a bothering him "coloring" on his tablet.
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August 2024 by Paul
The older gal with glasses at the self check out needs to retire. She's been here for years. Never a "Hello", "Thank You", or you get met with contempt if you dare ask a question. Have brought this up many times and nothing ever changes. My mother has the same issues with this individual...
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August 2024 by Robert Hallman
Deli manager with this company thinks proper hand washing starts with, "soap first." That's not appropriate, "water first, then soap." Seemed like she ridiculed me to the other workers over it, par for the course. This place is the old tricking the young and infirm into doing the brunt of the work.
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July 2024 by Ron Sarat
very friendly. Not any more. If you take too long in self service checkout an employee appears to look over your shoulder to see what you are doing. Ugh checking coupons?
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July 2024 by Heather Bright
Had a problem with my card when checking out, the guy was patient n chill made life a lil less stressed
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June 2024 by Shannon Carter
This cub is wonderful. They always have what I am looking for. It’s clean and stocked well. This cub also has the best doughnuts!!! ? seriously they are so tasty.
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March 2024 by Alex Bradford
Awesome!
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March 2024 by Melissa C
I am extremely disappointed with the conduct of certain staff members/employees at this location, as well as the condition of a food item I purchased, which happened to be 2 & 1/2 months past the best buy date at the time of purchase!! Not only that, the fact that I had to repeatedly call the store, in an attempt to resolve this issue, because mgmt. did not follow-through and do what they told me would happen. This caused me to have to make multiple calls to the store, explain the entire situation multiple times, to multiple different people, wait for them to figure out who I spoke with, who I had given all the purchase information to, as well as all of my information to, while trying to get a resolution and/or the situation rectified, AND I WAS STILL treated rudely by staff/employees, as they basically hung up on me because I didn't just let the issue slide!! Eventually, I did finally receive a replacement item, but nothing for everything I had to deal with AND making sure that they even followed through with finally rectifying the situation. So, it was basically ok for me to waste my time, effort, energy etc., and be forced to spend additional money (when finding out it was not safe to eat the item), because of their mistake, and have to basically babysit the manager and the employees for them to even follow through, so I would receive the proper item I paid my good money for. I wasn't going through this to get anything additional, but it would have been nice if at least something would have been offered for all of my time and multiple inconveniences I dealt with, because of their manager and employees not doing their jobs. I am HUGE on customer service, after working in the customer service industry for years. What happened to customer service skills in this situation, even just to replace the item properly and in a timely manner?!?! Maybe this is why most people buy their groceries at Walmart now, because I know that I will definitely not be shopping at this store again!
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February 2024 by John
One of the best Cub Foods in the Twin Cities. Cory is an excellent shopper. 5 Stars!
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February 2024 by Patrick Childers
Using the self-checkout I've had the same lady stand 10 ft. behind me like I'm some thief. Add the fact that I'm obviously handicapped (TBI with no balance or coordination) and this is the worst customer service ever experienced. The employee's non-compliance with ADA (Amercan with Disability Act) is appalling!
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February 2024 by Robert Bowker
The most depressing and expensive grocery store (All Cub, basically). The “sale” prices are even pathetic. I know groceries and goods have been expensive the last 3 years but Cub Foods has always been high
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February 2024 by Tania Kedyk
DO NOT BUY VISA GIFT CARDS HERE!!!! My mom purchased a few visa gift cards at this exact store for Christmas gifts. Each card held $200. All the cards were activated right after Christmas and within 48 hours of activation the cards had a balance of $2 or less. After looking at all the transition history per card on the website provided by the Visa gift cards. We were able to see that every visa gift cards balance was transferred to a PAYPAL account! Someone in this store is taking pictures of all these gift cards and is waiting until you activate the card to take your money!!!
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January 2024 by Larry Dentz
Quick in and out most the time
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December 2023 by Fartun Haji-Ali
Employees need some intense training because their customer service was an absolute disgrace (even the manager). No customer should ever be treated that way!!!
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October 2023 by Derrick Washington
Do not order a cake from here - waste of time! I have called/gone to this location several times over the last few weeks trying to order a simple cake that they were insistent I come in to order. I would show up and the cake decorator was never there (even on days he was scheduled) and he NEEDED to be there to place the order. I called another local Cub and they accommodated my request with no hesitation. Save yourself the time and go somewhere else.
