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“Lisa Sheppard just helped me open a personal line of credit—wow! Incredible customer service. She got it done quickly, professionally, and kept me informed every step of the way (such a rarity these days). I was extremely pleased with the whole experience. Thanks again, Lisa!”
“Alex was very knowledgeable, pleasant and kind. He provided service with a smile and is certainly an asset to Topline Credit Union.
Tom has been one of my favorite bankers since I started coming to this TopLine Financial Credit Union location. I always get a nice smile and great customer service every time. Tom is very patient and knowledgeable. I have seen many customers come in while I'm there and call him by name!!! That says a lot. We trust him to always do his best!!!”
9AM - 5:30PM
3300 Central Park Commons Dr, Eagan
Credit Unions
“Robert Madolimov at the Eagan, MN location helped me with a problem I’ve been having with Xfinity Mobile for over two years. Thanks to his efforts, I had five months worth of fraudulent withdrawals returned to my account. I am beyond grateful to Rob and to Genisys.”
“Best move I ever made was to move my checking account here after I 'fired' my previous credit union after many years. Absolutely stellar service. Cash deposits and old school paper check deposits are done quickly and accurately. Terrific rates on deposits. Friendly people that know what they're doing. I couldn't be happier - five stars!”
“I want to recognize Micheal Walstrom at the Lakeville location. He has excellent customer service and made a great outcome for us!!
Thank you Micheal for all your help
The Bonners”
“I would like to recognize Melissa the Branch Manager at the Savage location for her outstanding follow up and concern regarding a poor review that I had left due to an incident that happened at her Savage location. She called me within a few hours after I had posted a 1 star review to discuss and investigate where they fell short. Melissa was the epitome of professionalism and offered above and beyond customer service. She even resolved the issue I had immediately. Not only was she apologetic, but because of the true leader and manager she is, she wanted to understand from start to finish what had transpired in order to provide coaching and additional training to her team members. She listened to me and offered an apology on behalf of Wings. She made me feel like a valued member and she had even researched my file prior to calling me because she mentioned that I had been a loyal member for 14+ years. Melissa is truly an outstanding and one of a kind manager! She went above and beyond when she did not have to. Thank you, I really appreciate your follow up and Wings Financial is extremely lucky to have you as an employee and manager!”
“Great branch! Casey, Tyler, and the rest of the staff are just the best. Very knowledgeable and helpful. If you're shopping for a home loan, car loan, or a line of credit no one will beat blazes terms and fees. Proud to have been with them for 15 years now! Thanks guys”
“I was at your location off of Normandale Blvd today. I had questions about your credit union rewards program. I was lucky to get Leslie again. She was very patient and helpful. I am 73 and not real tech savvy. I had to change my credit card several months ago so I had to change my info because I could not reach the site. Leslie finally figured out what I did by trying to re-registered again. She figured out my mistake and was kind enough to write everything down for me and wished me a good day and thanked me for coming in. I really like the service at this location and it is because of Leslie. A+++ service. Thank you!!! ?”
“Jenna Williams, who is new employee with you, is an excellent member representative. I arrived at the bank around 4:35. I was trying to take a loan out against my credit card. After numerous phone calls to your health center and help from the staff within, 45 minutes later, she figured it out for me. She never once complained about how long it was taking or that it was past closing time. She is The type of employee you want to have be part of your business and representing you. Her kindness and patience were greatly appreciated!”
“Had issues with a cash deposit at an CO-OP ATM where my cash deposit had been marked as a check and held. While the CCCU Customer service was unable to help, Tanya was able to quickly and effectively assist me. Tanya immediately recognized that a cash transaction should not have been held, investigated thoroughly, and released the funds to my account. She even was able to reverse an overdraft charge. Thank you Tanya! You are a great example of how every company should treat their customers.”
“Laura at the Wings location in Lakeville was an absolute pleasure to work with. She explained all of our options thoroughly and gave us all of the information clearly. I would highly recommend seeing Laura Welch for any financial needs.”
“Always feel welcome. Being close to 81 has caused me to be
more reliant on the people who provide me services. Wings is a safe and trusted part of my life.”
“Thank you Diana at the France Avenue office for directly helping me get my tax documents I needed for my many accounts at SharePoint. I’ve had both personal and business accounts for 25 years since it was StarChoice and grateful that the same staff are still there to help now as SharePoint.”
“I have worked with a Wonderful Man, who has helped me Many,Many times at Wings in Edina. He is Amazing!!! He is easy to talk with and Never gives up if I can't seem to tell him what I need. His NAME is ALDAIR
Please let him know that he is VERY GOOD at his JOB. Thank you”
“So far my experience has been great. They are very much like a small town bank. They know your name if you go to the same branch. Thelma has been amazing also! Very friendly staff.”
“I’m a new member. Came into the bank location today. I gotta say I loved the customer service. Plus the fireplace makes it very Minnesota and not so sterile. Like everywhere else.”
“No need to make appointments! Staff here are all friendly.
Chris Hernandez did a fantastic job opening up my first account in the U.S.
The process was smooth and didn't take too long.
Very satisfied so far!
Recommended for anyone from overseas coming here and opening up their first US Bank account.”
9AM - 4PM
1460 Yankee Doodle Rd, Eagan
Credit Unions
“When my life was turned up side down and I was just a big mess.they never turned there back on me.. and there is a lady that works at there eager office! ...is nothing short of angel.. and I say think you very very very much for everything you've done for me. Reginald c Sutherlin”
“All the good with none of the BS
Kind, helpful people and good Financial products as needed.
So happy to have found this place
Just my two cents”
“I love this credit union. The staff is always friendly, understanding, and helpful. They're my 3rd banking institution and 2nd credit union (used to be at a big chain) and I have yet to have an issue. I've been with them almost 7 years, moved further away from all their locations, but absolutely will not leave.”
“Henry is the best bank teller ever! He’s so efficient and nice and sweet and patient! And he pays attention to detail!!
I’d wait in line just to do my banking business with him!!”
9AM - 5PM
9741 Lyndale Ave S, Bloomington
Credit Unions
“I always have the BEST experience with Building Trades Credit Union. They have been my bank for practically my whole teenage life until now (about 10+ years now). Applying for a loan is easy and stress free. Everyone from the bank tellers to the loan specialists are extremely caring and professional. I look forwarding to many more years with BTCU!”
“I received the best customer service ever in regards to issues with my account . Thank you for going above and beyond Leah Soika you are an absolute gem. RBCU is so blessed to have such an outstanding person who truly advocates for their clientele . Thank you so very much Leah.”
“I found out on Friday. That amazon com bill- that’s the way it came across. I did not purchase anything that and I have ordered before but I’ve never ordered $141.?? Of anything. I don’t remember the last time I was in the red. And shouldn’t be now. But The Weekend I can’t do anything about this problem.
It would be very nice if someone from Wings would help me through this. I’m guessing you all know what it’s like to get a hold of a human at amazon!!!! Help!”
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“I recently purchased a new phone and was so pleased with the kind and efficient service Ed provided me. He not only downloaded the app, Ed taught me the added safety measures that safeguards me against online threats that plague us everyday. Thank you so much Ed.”