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January 2021
Reservation made for 10am pick up in Burnsville of 24 ft truck. Got there only to find out they don't have one! OPTION 1: wait 2 hours while they have one from Minneapolis to be delivered. OPTION 2: wait 1 hour while they go get a smaller truck from Bloomington. I made my own 3rd option... go to Uhaul!!!!
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December 2020
Had the best rental experience of my life with the Burnsville Budget location. Great customer service and a friendly staff. Thought I was going to need the car longer due to some repairs on my car and I ended up bringing the car back soon than expected and the staff was super helpful.
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November 2020
Awful customer service. Rented a truck a month ago. They cancelled it a day before our move. They rent their trucks to UPS and do not guarantee they will have one for your reservation. We are left with nothing to move with as any other company is booked.
