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June 2023 by Sheila Olson
Was first told my machine had no tension, didn't have time to look at new machines so went back the next day and was told the feed dogs were shot and I would need a new machine. After 2 weeks of trying to decide I took my machine home and thought I would look at it myself. Turned out to be a loose screw. My machine works perfect! Was nothing wrong with my machine he just wanted to make money off me and resell the machine I bought from him 2 years ago. He's just out to make a quick buck. Will never set foot in that place again!
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May 2023 by Janine Knack
They are always so kind and helpful. And they have a good selection for machines too look at and try.
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October 2022 by Jennie Orr Thomas
Sells several brands of sewing machines and longarms at the Southtown store. No external sign. They are off an interior hallway, but worth tracking down. Very knowledgable salespeople and longarm educator.
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July 2022 by Taffy Storck
Really helped me . They listen to your needs , then find whats needed.
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April 2022 by Charlotte Aiylana
This place is nothing more than a chop shop for machines. For good service go elsewhere. The owner does not care about customer needs and is a great salesman but not a good listener.
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September 2021 by Dixie Hosmer
Awesome! So helpful with my new machine!
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July 2021 by Pamela Shackleford
Wonderful
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December 2020 by Barbara H.
The owner was so nice. He found the perfect sewing machine for my sister and shipped it to her. It had been used at the state fair for about 20 minutes total and he took off about one third of the list price. She just loves her Bernina B770 and, when she was in town, she insisted on going to the store to thank him. Great service and a great deal! Thank you!
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October 2020 by Karen C
I stopped in here today to buy a presser foot for my Bernina sewing machine. The person who was there was very helpful, friendly and professional. I’ll go back when I need other things for my Bernina
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May 2020 by Kim Bovee
Had my mothers over 40 year old sewing machine repaired and now it works like it's brand new. For a very reasonable cost. Super knowledgeable about sewing machines. If you are going to buy a new one, either a cheap one or a higher end model they have all the experience you will need to help you out. I was surprised at the low prices.
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May 2020 by Beth Johnson
Knowledgeable, helpful friendly staff. Embroidery classes Saturday mornings.
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May 2020 by NANCY ZURN
Excellent shopping experience
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October 2019 by Anne S.
I just want to thank Chuck for the fast turnaround in fixing my machine. 2 new parts, cleaning and oil and she runs like new. I have some commissioned embroidery to get done and he really saved me! Thank you, I so appreciate it!
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September 2019 by Mariska B.
BUYER BEWARE of deceptive sales practices when discussing "trade up." The store will not tell you trafing up is only a good deal if the machine you're trading is owned outright. In other words, if you are still paying for the machine you are trading in, you end up paying for both machines and the net affect is just buying the more expensive machine at the regular price. Also, they do not return phone calls.
