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February 2024 by Paul Tillmann
My experience with the Brooklyn Park location was excellent. I had made an appointment at 9 am for pick up, when I got there, they had the truck and the supplies I ordered ready and waiting. The rep there made sure all my questions where answered and made sure I knew how to make the drop off process go easy. When the drop off time came, arrived and shortly after another rep took the keys, asked if everything went well and checked over the vehicle. Both pick up and drop off process went really well. Thanks for making moving smooth as possible!Paul
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January 2024 by Carmen Krause
VERY helpful & knowledgeable people!
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December 2023 by Daniel Stolen
Great service, and they let me use their phone when I needed to call a locksmith after losing my keys
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November 2023 by Brendan Porter
The team here helped me to reevaluate my trailering needs and got me on the road swiftly with an upgrade to the car hauler. I was very impressed, wouldn't hesitate to rent again!
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October 2023 by Heather Rother
The location was very dirty both inside and out, garbage all over the parking lot. The employees inside were unfriendly and ignored me until I asked one a question and even then, it seemed as though she had better things to do with her time. The other employee was too busy watching his computer to even look up and say anything. I have rented from U-haul a few times in the past and plan to in the future, but this will NOT be a location I would consider in the future.
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September 2023 by Brenda Pula
Very busy location! My experience was pretty smooth, only wished that things would've been explained to me better instead of me figuring it out for myself. Also the windshield on the truck I rented was VERY dirty and there was no washer fluid. Not very safe for driving at night. =/
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September 2023 by Cameron Smith
I was told I would receive my deposit back of $100 and never got it it's been about 3 weeks I went there to resolve the issue the manager (ALEX) was rude and didn't want to do anything saying "you signed the contract I'm not giving you anything you don't deserve it" I was told something completely different from what I signed that's fraudulent business practices and I am seeking legal action be careful where you rent a truck from I am absolutely disgusted with this place
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September 2023 by Faith Coleman
The customer service was great. Everything went very well.
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August 2023 by Shoaib Mohammed
People working there were dishonest, petty and unhelpful. they tried to charge for fuel [$25 extra], when i clearly added more fuel than i used [drove 30 miles, added 6 gallons]. I had to firmly state my point and not back off for them to not charge extra. One of them clearly lied to his supervisor about what is the fuel level , I had a $500 rental and he was being petty about the level being lower. when it was clearly above than noted while picking up the truck. Never coming to this location again.
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July 2023 by curt stein
Jason the outside attendant employee (BP location) did an excellent job answering all my questions along with hooking up everything necessary for a safe move ahead. ThanksCurt
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July 2023 by Molly Xayarath
So fast and my customer service person he was so helpful and friendly,
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July 2023 by Chris Nagel
The guys working on the close of 07/06 were extremely helpful
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July 2023 by Jill Weaver
The BP location owner assisted me during pickup. He was very informative & personal allowing for a smooth & expedited pickup. Jacob was equally helpful on my drop off.Thank you for excellent customer service, gentlemen! Way to run a great business~I’ll be back~??♀️?
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June 2023 by JC Dampier Jr
I needed to extend my days on the UHaul rental and it was very easy to do. Calling UHaul and speaking to their customers service twice was very friendly and accommodating. High recommend the Brooklyn Park, MN location off HWY 81.
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June 2023 by Jilli Braun
If I could give zero stars I would. Insanely unorganized. Not enough employees. The employee Jason has a major chip on his shoulder. He threatened (screaming) my boyfriend when we returned the truck for parking it wrong. Jason threatened to pull a knife on him... very scary.We needed the truck to move a couch and some chairs from my brothers apartment who died randomly 2 weeks ago. We used it for a few hours and they charged us a cleaning fee.... I've rented about 8 uhauls before this and can't believe this place is still open. Do not go there unless you're looking for trouble.Edit: The manager talked to the employee about his awful behavior and we got a refund for the "cleaning fee." Learned the fee was from leaving the dolly in the back on the truck, which we were told to do, so don't do that.
