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August 2024 by Brittany Burton
Rented me a broken Rug Doctor, made me drive it back same day to get a refund, then not even being able to give me another day at 8 pm for my trouble. The clerks even joked about how this one was sent in for repairs. No testing of equipment sounds like a serious flaw. Wasting my time and money is also a flaw that I will not be dealing with in the future.
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August 2024 by Wahbo Sharif
I have been in Menards only once and this might be my last time coming to this store. The workers will try to brush you off send you left and right. I have been waiting for an hour with my brother and mother just trying to see if I can replace or repair a broken door cabinet. As soon as we entered the store, the worker on the main door sent us the wrong place. We waited there 15 min nobody there. Then some lady came by told us we were in the wrong place. Then we walked around looking for assistance the store seemed abandoned. Not a single worker can be seen. We asked a worker that didn’t even bother to stop and look at us and he pointed at a location that’s is not even the right place. Luckily we find the cabinet areas and a worker helping someone . The worker asked us to wait and we have been waiting for almost 15 min there. My brother and my mom couldn’t handle how long we been in the store so we decided to live. Just to find out on our way out that the door
cabinet can’t be repaired or fixed. HORRIBLE EXPERIENCE.
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August 2024 by Robert Reardon
Always the best experience. Went to buy a vacuum. They had multiple options and cheaper than other places I shopped.
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July 2024 by K P
Yesterday I witnessed a woman (the general manager of this store) publicly yelling, humiliating and kicking a male customer out of the store. This man purchased Jeld Wen windows from Menards that Menards sold to this man illegally (according to Minnesota law)! Instead of protecting the buyer’s rights and helping to understand the situation, this store kicked out this buyer with obscenities! Definitely not worth coming here for shopping!
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July 2024 by Dani B.
I want to start by saying that we come here often, and in general have gotten great service, and like the products. There’s one issue I can’t shake. There’s an employee in Millwork, short white hair. She’s more in the windows/doors side. She has never been helpful, and the last time I went in, she was unhelpful, rude, and wrong. I went to another Menards and got the product she swore up and down they had never carried (even though my SO literally bought them at the BP store the week before). So, perhaps seek out another worker in that department. I’m a former Menards (different location) and long time retail worker giving this review.
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July 2024 by Tom P
Fast, friendly service!
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July 2024 by Rol Small
Rude cashier and product cheaper at Walmart.
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July 2024 by Lani Millam-Lacbayen
Great place to go when you are looking for tools and gardening stuff.
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May 2024 by Max Flair
I was thoroughly impressed by the service provided by Cashier Annie. Despite a busy day, she managed the checkout with exceptional efficiency and friendliness. Annie was not only quick but also very attentive, ensuring all promotions were applied to my purchase. It's rare to see such dedication to customer satisfaction. Highly recommend!
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May 2024 by tevin till
Affordable garden products
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May 2024 by Dave Alexander
Refusing to provide water for employees is an OSHA violation Menards should be ashamed.
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May 2024 by Steven Schrunk
Clean big box store
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February 2024 by Mariah Enger
Kiana in appliances was outstanding! Couldn't be happier.
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February 2024 by Sid S
Overall a great, conveniently located hardware store located in Brooklyn Park of of 81. Staff is usually pretty helpful, though tends to be a wait when checking out, could use more cashiers. Selection of products range from building materials and tools, housewear items, clothing, pet food and toys, patio furniture, grills, food. One thing I personally dislike about menards is the lumber yard, items in this area tend to be pretty dirty and weathered from being outside, though this is not unique to this location. Atleast In the plumbing department many items tend to regularly be out of stock. Last purchased and large safe here and am extremely happy with the purchase though do tend to frequent regularly.
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January 2024 by Tianca B
This location racially profiled today. I went to exchange screws that was previously purchased. I stopped at the return desk FIRST, upon entering the store, to inform the staff that I was going to grab the correct size screw. Went to the aisle, grab the screws for exchange, stopped and made a purchase a regular checkout...then returned to the "return" desk. While at the return desk, the security approached (sent by the manager) to check the screws. I had not even left the store and CLEARLY no one witnessed a theft. Just came to check it out WHILE I WAS MAKING THE EXCHANGE. What else would I be doing at the counter? This is my 2nd bad experience with a manager at this location. Done shopping here
