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“The team at Brooklynn Center UPS store was awesome to work with. I had a complicated international shipment and they took extra care to help with the process. They even repalletized and wrapped the product better than how it was delivered to them. Vino was a gem and watched the shipment closely all the way through delivery at final destination in Thailand. Communication and action was top-notch. I appreciate all of their help and will gladly use their services again to ensure smooth shipping.”
“Mostly use for returns needing to ship out, but staff is great about getting to customers. Store is clean and good sized. They also have a self-service return counter that is awesome - you can just scan your QR code and print out the shipping label to attach to package and go...or if you have a label on it already, scan it and get your confirmation receipt and go. Piece of cake.”
“The employees at this location are so helpful. I had an issue on two occasions recently. The extra help I received from Manish Arram on one occasion was so helpful. He went out of his way to take care of my Amazon return. It is rare you receive this kind of service anymore. Thk u!
My 2nd issue was yesterday and Vie was very help with label and packaging. Again unexpected. Making this my favorite UPS store!”
“I come to this store regularly for notary and shipping services. Recently I had an issue with a notary signature for the first time and the owner made it right for me. Great customer service! I recommend this store highly.”
“The service person(male) was patient, friendly, and efficient, and you could tell he was being sincere. I only had to drop off my package and nothing else was needed-so it was super easy.”
“Keith is the manager and was so easy to work with! I had china almost 100 years old and was nervous about shipping across the country. He put my anxiety at ease with his expertise and personal experience shipping a family member’s china! I had 2 large boxes with an 8 place setting, with 7 pieces power setting. Also numerous serving pieces! Everything arrived with no damage!!
Thank you Keith!!”
“This UPS store is my go-to because of the friendly and efficient service. I never feel like I’m in the way, and if I have a question it’s answered kindly. Highly recommend!”
“Kenny went above and beyond to make sure our "Celebration of Life" program booklet looked just the way we wanted - nice paper, saddle stitched, all the pages looking perfect. As you can imagine, this "Celebration of Life" booklet means a lot to us, we are so grateful to Kenny and team for going that extra mile for us.”
“We had a tricky to ship item and Isaiah took the time to walk through all our different options and figure out what made the most sense in terms of cost. In the end he helped save us some money and our item got there in perfect condition with his packing solution!”
“I rent a mail box here and have had a great experience. The pricing is reasonable and the location is convenient. The owner is great with communication regarding billing, hours, and any other updates. Mailbox Express has made receiving mail easier for me and I get to support a small business at the same time! Would recommend!”
“The people at the Champlin store are so friendly , helpful and patient. They always help me with everything I need done. It’s not over priced and honestly so much nicer than other UPS stores I’ve used around the Minneapolis area. I appreciate this business, the atmosphere, and their generous attitudes.”
“Been to this location many times and never had a bad experience. I’ve returned , shipped, notarized, printed and packed. Everyone is straight-forward, business oriented with no BS.”
“Attending a recent conference in Minneapolis, I brought in some expensive watches that I had just purchased to ship out from the Hilton UPS store to a family member in another state. A young woman named May was working the counter and was so helpful - she packaged them up for me. A few days later I still had not gotten a notice that the package had been shipped; I had already flown home to Tennessee but I called the store and talked with May, who said it was possible they had not yet been picked up. She called on Monday and left a VM saying she went downstairs, found my package, and made sure it was put on the truck for shipment. Over and above, thank you, May! I appreciate the gracious and outstanding service she provided. @ UPS, she is a great asset to your team.”
“Best customer service, Checked UPS self checkout drop service was really helpful. Normally use this location for wide format printing, Same day large size print banner couldn’t find anywhere else in the area. Thank you”
“This location overall is as great as any UPS store it is clean and the services you expect. I laughed after visiting for myself because my wife had described her customer service experience from a few visits. I'd imagine the staff who are not using the normal retail etiquette with atleast some kind of greeting and thanking after transaction (its total silence if there is nothing to relay and kind of awkward) they could be fed up with endless amazon returns however should still work on some mannerisms to best represent UPS Store inc and the franchise owners of this location.”
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“This is a very busy store and I think the staff do a great job of keeping up with the high volume .
There are times when I have had to wait.
For the most part. I’m in and out in a few minutes.”