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December 2024 by Katherine Toppe
I see your crappy reviews, and I’m here to say Lai Ki in the pharmacy was exactly what I needed from the other side of that counter today. I didn’t mess with their frightful phone message system or tie up a drive-thru, so my scope is narrow but feels are good.
I severed my relationship with CVS long ago but decided to see if this new-to-me store could pull off a juggling act (with low expectations) and am really happy to have landed in Lai Ki’s capable hands. Despite the short staffing and pressure, this gal was attentive and listened well, EXCEEDINGLY PATIENT with something I was sheepish about hassling anyone with, understanding, efficient, personable, and gracious. I’m likely back as a customer, albeit a drop in the ocean. Thanks Lai Ki! Hope she sees this :)
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December 2024 by Emely Acosta
Do not use this pharmacy, they ALWAYS take forever to give me my prescriptions. Very long wait times!!
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December 2024 by Patti Ericson
CVS in Brooklyn Park doesn’t ever answer the phone in the pharmacy!!! They say they will call back in an hour, which they don’t do. Not only the patients but the Dr. office said the same thing. How do you run a successful business without communication? Poor customer service.
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November 2024 by Kait
Horrendous customer service in the pharmacy. Why must it take 45 min in line with 3 people ahead. (In the drive thru) It shouldn't take that long. Please hire more people and retrain the current employees in how customer service works. Rude. Rude. Rude. If I could give 0 stars i would.
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November 2024 by Katie
Needed to get Allegra D which is OTC. Pharmacy tech refused to sell it because they were going to lunch.
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October 2024 by Jodi Peterson
The pharmacy is significantly under staffed. My perscription will sit in preparing status for days at a time. I also have a couple prescriptions that they will say that I need to reach out to pharmacist becuase an action is required, but when I leave a message 3 days in a row and nobody returns my call, I am ready to switch to another pharmacy. You are not able to send a note in the application, nor can you talk to a live person.
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October 2024 by Erica Smith
One if the worst pharmacies I’ve ever gone to. The employees in are very rude and act as though they are at work to hang out and not help customers. I have reported this location many times from closing early whenever they feel like it to how rude the people are helping the pharmacist. I would not recommend anyone to go to this location. I have had better experiences with other locations but this one is by far the worst and does not care about customers.
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September 2024 by jax
The nicest pharmacist there Ann works there. I have had so many issues with my medication and every time she has always been so caring and trying her best to help me get it refilled. Couldnt thank her enough!!
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July 2024 by Madalina Ivanov
The staff is rude and not helpful at all
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July 2024 by Binky Bunky
This pharmacy should close down! Now when you try to call to speak to pharmacy they will call you back! When ? Who knows, I sure don’t. Before that I called and the phone rang and rang. You have to go inside pretty much.
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July 2024 by Ron Tawfeek
Worst pharmacy ever. They take forever to complete a prescription. Do NOT go here.
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June 2024 by Annette Pajari
They are almost always out of mint antacids, and have only the artificial tasting fruity ones.
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May 2024 by Suzy Preston
Stopping in CVS, it is nice to check new items. Employees always helpful and friendly
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May 2024 by S Rivers
I have had a very poor experience here. The pharmacy team has seemed to respond slowly and forgets to do critical items in my care. I would rather drive an hour round trip to my former pharmacy then go here.
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May 2024 by Steve Simons
If I could give this place a zero I would. Worst pharmacy I’ve ever encountered. My wife submitted a prior authorization for migraine medication on Monday. Today is Friday and she has the worst migraine of her life. CVS did not even submit the form yet and today is FRIDAY. So she is miserable and literally incapacitated and crying in so much pain, and you can’t even be bothered to do your job. All of you should be fired and lose your license.
