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March 2024 by Luis Lebron
Customer service was horrible.Employees are mean Especially this one light skinned lady I wasn’t able to catch her name but I heard her talking about every customer that walked in and was rude when approached.Some of the clothes and shoes seemed fake / poor quality.Would NOT recommend shopping here
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March 2024 by jacklyn matson
If you are white do not bother coming here unless you want death stares from every being that is in the store! Every person in the store looked at me like I did something wrong for coming in just to look at shoes. Apparently no where people allowed! A worker also made a comment about my boyfriends vans and said “you would never catch me spending money on an ugly pair of vans”.
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December 2023 by Qwon C
Customer service is terrible. Like the whole store team/ employees seems angry and unfriendly. Did not spend my money there or with u professional hoodlums.
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October 2023 by Cullen
The people leaving bad reviews obviously have not shopped in many streetwear clothing stores. Its set up like any other, except they have even more variety than the average. Found my favorite clothing brand First Row and got a ? new varsity jacket. Employees were helpful and the lack of customer service the reviews talk about is prolly because the workers are doing their jobs... working. Be sure to stop by if you get a chance, even saw some True Relgion pieces and fire Denim in there!
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October 2023 by ebony johnson
Bad customer service …personnel more worried about not having to work than looking into my issue with the shoes I had purchased Friday with no issue rep huffing and puffing because I had several question to ask regarding the shoes…All attitude when I asked for the additional option I might have with the shoes…..It’s super disappointing the lack of work ethics the female employees have at this location on a Sunday ….This is a poor representation of DTLR and I more than likely won’t come back to this location due to the poor customer service experiences….If the personnel doesn’t value the customers they don’t value the money we spend either… when I walked into the store I was not greeted I saw personnel sitting on store set where clothes were folded and having personals conversations ….when I asked for assistance the store personnel told me she did not talk with me over the phone it was like she didn’t want to assist because I did not speak with her regardless of whom I spoke with I needed assistance to exchange a product I purchased…I’m grateful for the help I did receive even though it came with attitude and discomfort I wanted to get a refund and to get away from the highly tempered female associate…who clearly didn’t want to assist in the first place …..I shop for my children at Dtlr But I never thought it mattered which location I shopped at but I’m finding out today the core values and moral at the Mall of America location is one that has lost my business with DTLR completely…..asc#122371 store 03101
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October 2023 by Will Mc
Today 10/21 at approximately 3pm Visiting siblings from out of town i grew up here in the twin cities its been 12 plus years since I’ve been to the MOA thought it would be a great idea to stop and have a nice family brunch as well as do some shopping while im at it….. goes into DTLR store I believe lvl 3 decided i wanted to grab a few things winterized since in arizona we dont really experience this type of weather, i go to the cashier with my items (confused) because there is not really a line or dedicated checkout spot its just basically a register on shoe boxes the cashier was so rude he tone was condescending she tells me aggressively that if i want to checkout there was the line and point in a direction very agitated to where made me feel very uncomfortable and unwanted in this store again at this location I definitely dont want to see nobody in trouble but would like it if the company can proactively train their employees on the approach of customer service skills
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August 2023 by Sid Brown (SwaggerB)
Cool place but never have size I'm looking for in shoes.
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June 2023 by Javon Betts
Where's the register ?! No body greeted me, couldn't tell the customers from the workers. I did find a pair of shoes.. and if you hold it long enough, someone will eventually appear and help you
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December 2022 by Robert Elsen
I JUS LEFT THE DTLR @ M.O.A. AND I PICKED UP MY A.J. 1 LOST N FOUND!! THE 2 GUYS WORKING ARE BOTH EXTREMELY PROFESSIONAL AND VERY POLITE!!! THIS WAS ONE OF THE BEST EXPERIENCE'S IVE HAD PICKIN UP JORDANS!!! I WON THE RAFFLE WITCH BY THE WAY.. DTLR IS ONE OF THE ONLY PLACES THAT DOES IT COMPLETELY FAIR!!! IF YOU WANT ANY NIKE, JORDAN OR ANYTHING.. THIS IS THE PLACE 2 GO!!!!
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September 2022 by FREDRICK “O'NEAL” NUNNALLEY
DTLR is located on the second floor in the Mall of America. They have all your street wear plus the shoes for kids and adults. Very great customer service.???☀️
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March 2022 by Abdullahi Ali
Was there this weekend to see if they had a shoe in stock. There was at least 6 employees “working” really standing around a kicking it. One guy was standing counting and flexing a bank roll of money like why ?. The one guy I talked to had no clue what I was talking bout only because he didn’t want to work. Where is Management? Every DTLR is like this. Employees just come to work to look fly. Only store that was empty on a Saturday why? Because everyone knows. Good luck hope this helps.
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February 2022 by FREDRICK O'NEAL NUNNALLEY
DTLR is located on the second floor in the Mall of America. They have all your street wear plus the shoes for kids and adults. Very great customer service.???☀️
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February 2022 by Jose Munoz
Don't buy anything from these scammers!If you buy somethinig here and choose debit instead of credit they won't let you return it for anything other than store credit. Who has ever heard of such an insane return policy. Might as well say that everything is FINAL SALE
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December 2021 by Chyna Rogers
Nice place to buy shoes and other things that you may need
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November 2021 by MIki House
Got some good gear for the low go in see what you like style a fit do you
