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June 2024 by Nick Anderson
My wife had an appointment today because here phone only showed SOS for service and needed a new SIM card. They trapped her there for 30 minutes trying to get her to sign up for internet before giving her the SIM card which took all of 5 minutes.
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June 2024 by Ben Christensen
I came to their corporate store to buy a cell phone. I’ve been here a total of 5 hours over the last 2 days trying to literally buy a cell phone. Still unable to just give cash for a phone and be on my way. I don’t want to finance it for the next several years. Just pay for it and move on. Ohhhh we added it to finance so you can pay it off in 30 days. I couldn’t have been any more clear about what I wanted to do. Now the manager is hiding in the back. Complete fail in every single aspect of customer service.
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June 2024 by Will Erickson
I walked in with what felt like a stupid problem and was immediately approached by Dominique who heard my concern and set to work on it. She solved a problem I had struggled for 40min with in less than 5min and was really nice and chatty for our very brief interaction. Very grateful for the service!
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May 2024 by Carol Dammann
Wonderful
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May 2024 by HughesN
Worst experience ever! I was already approved before going to the store, got to the store to pick up my phone … and then the gentleman made me talk to customer service on speaker !!! That’s my personal information! That’s unacceptable behavior I’m a palled at that. You would think they would bring you in a private area when they state your personal information on speaker in front of other customers, how rude.!!! Don’t go to the Bloomington store!! Or Verizon
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April 2024 by Stevie Low
Great service answered all my questions, and give me what I was looking for. What else could I ask for?
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April 2024 by Rose Remington
Very good service. Brian did a very good job at explaining everything to us about our new phone.
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March 2024 by Tim Kennedy
Everything went well and very knowledgeable rep.
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March 2024 by Raylow Masters
There for a friend getting a new phone
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March 2024 by Skeeter Kringleson
Great customer service. Very professional. They got me what I needed and got me in and out quickly. Very much appreciated.
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March 2024 by Dave P
Outstanding service. Very knowledgeable and helpful representative!! A pleasure to work with.
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March 2024 by Dick Hallaway
Verizon is the best company to ever work for. Brian Haigh helped me and did a fantastic job. He is very knowledgeable and friendly ??
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March 2024 by Ahmed Salat
Terrible experience today I don’t know were to start the manager lady called Emily she didn’t treated us well. keeping us all day and preventing other coworkers helping us
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March 2024 by A Nasir
Upon thorough evaluation, I must express my utter inability to endorse this specific Verizon store. The manager's behavior consistently falls below the expected professional standards, leaving a bitter taste in the mouths of customers due to their regrettable exhibition of rudeness and disrespect. It is disheartening to witness a representative of Verizon lacking the fundamental qualities of professionalism and courtesy. Despite my unwavering loyalty as a customer, which encompasses four business lines and internet service, I am left with no alternative but to ponder the possibility of switching to a different carrier, all due to the manager's detrimental conduct. After careful deliberation, it is with great reluctance that I admit my incapacity to provide any positive commendation for the Verizon store under Her management. Her behavior consistently lacks professionalism, showcasing a complete disregard for respect and an alarming level of rudeness towards customers. It is genuinely disheartening to observe a representative of Verizon exhibit such a severe deficit in professionalism and courtesy. Despite my status as a loyal customer with four business lines and internet service, circumstances have forced me to reluctantly explore other carrier options, as manager her actions have left me with no alternative.
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February 2024 by Mark Tholey
Brian was super helpful!! Very Profesional and friendly!!!
