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February 2023 by Theresa Patrick
We were just looking. We had been to a competitor who had only high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner.The mattress selection is excellent and he explained all the information on each one we looked at.They are made locally in Maplewood.We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me.Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful.Tim was patient. We never expected to buy that dayBut the price great and both my daughter and thrilled we will sleep better.They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point!We are expecting delivery this week. I will update once we get our mattresses.12 year(not prorated) warranty was a high selling point .Thank you for a great experience so far!Warehouse called one day ahead as expected; gave us our window of delivery; called day of delivery when they left stop before us and arrived in the30 minute window.Delivery is complete. They took great care to look at area of delivery; removed two old king mattresses in their special bags; left us with recommended care and sleeping tips brochure; took their shoes off for access; carefully brought it both new king mattresses and took all wrapping with them. Mattresses are flawless; just the right weight to lift in making the beds; professional and polite. We were the last stop of the day and they gave us great service. All in all a 10 star for what we purchased. Thank you!
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February 2023 by TERRY PATRICK
We were just looking. We had been to a competitor who had only high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner.The mattress selection is excellent and he explained all the information on each one we looked at.They are made locally in Maplewood.We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me.Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful.Tim was patient. We never expected to buy that dayBut the price great and both my daughter and thrilled we will sleep better.They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point!We are expecting delivery this week. I will update once we get our mattresses.12 year(not prorated) warranty was a high selling point .Thank you for a great experience so far!Warehouse called one day ahead as expected; gave us our window of delivery; called day of delivery when they left stop before us and arrived in the30 minute window.Delivery is complete. They took great care to look at area of delivery; removed two old king mattresses in their special bags; left us with recommended care and sleeping tips brochure; took their shoes off for access; carefully brought it both new king mattresses and took all wrapping with them. Mattresses are flawless; just the right weight to lift in making the beds; professional and polite. We were the last stop of the day and they gave us great service. All in all a 10 star for what we purchased. Thank you!
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January 2023 by Terry P.
We were just looking. We had been to a competitor who had only high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner. The mattress selection is excellent and he explained all the information on each one we looked at. They are made locally in Maplewood. We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me. Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful. Tim was patient. We never expected to buy that day But the price great and both my daughter and thrilled we will sleep better. They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point! We are expecting delivery this week. I will update once we get our mattresses. 12 year(not prorated) warranty was a high selling point . Thank you for a great experience so far!
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October 2022 by Terry Wells
Very knowledgeable helped me get just what I needed. I’m very happy with it such a well built mattress.delivery was on time
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September 2022 by Lee Nelson
This is a factory direct mattress store, which means they only sell the brand they make. I actually prefer shopping for a mattress this way, since other mattress stores can be too overwhelming with all the choices and options. No gimmicky "__(name your holiday)__ Blowout Sale!" approach here. Prices reflect the quality and value you get - which seem pretty straightforward and fair.
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May 2022 by Joanne Verri
I had a back injury a couple of years ago and was told a bed with better support would help. I recently got a bed from the Original Mattress Factory and after 4 days it has made such a difference in my back. I love it! Doug and Tim were great, very helpful. I would not hesitate to purchase another bed from then, or to refer any of my friends.
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May 2022 by Braden Scheeler
Service was good (purchased the highest price orthopedic mattress December 2020) but the bed really sucks. I’m so disappointed I made this purchase. It’s not comfortable and it sags in the middle (despite constant rotation). My friend purchased the same bed and he shares the same opinion.
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June 2021 by Andrew Thompson
Good prices, quality product.
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January 2021 by Mark
Wasn’t at all satisfied with the quality of bed I received for what I paid. 500 bucks for a mattress I have to put a pad over, garbage. The guy who sold it to me knew I was in a hurry and needed a bed, will be smarter next time I buy.
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October 2020 by Neil Kelly
This operation has a very strong grasp on the concept of LEAN and providing excellent customer service. The products are all local and they have consistent, low prices for high quality beds. This exceeded my expectations highly.
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September 2020 by ryan gopaul
Nice place. Great salesman.
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June 2020 by Gwendolyn Bauer
The product is great, but the customer service I had was terrible. I was there buying a mattress and box spring with my partner. The salesman did not address me or look at me when he was explaining the different mattresses to us. When I asked a question, he answered to my partner, still not acknowledging that I was there. I asked a question about the warranty of the product and my partner was the one he talked to and was the one that the pamphlets were given to that explained their policies. When it came to ringing us out, I paid with my card and the receipt was handed to my partner. Horrible customer service. I have never experienced this from any other store ever. In the future I will not shop at The Original Mattress Factory in Bloomington.
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March 2020 by Emily
Horrible customer service and return policy. We purchased $4000 in beds from this store. 24 hours after one of the beds was delivered we realized a king is too big for us. We called the manager, Doug, to see what options were available. To *downgrade* to a queen we would have to pay $300-400. We asked if he could help us out in some way since we had just purchased $4000 from him. He said no. Their customer service is substandard and their beds are poor quality. I wake up every morning with back pain from this bed.
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March 2020 by Dave Burton
Bought a replacement for our 12 year old mattress and was pleased to see that they are still making them with a strong steel spring system and quality fabrics
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March 2020 by Scott Koelsch
Very informative and detailed service.
