Dr. Martens Mall of America provides an exceptional shopping experience for customers. The store's staff, including Karla, Sam, the employee with glasses and a blue sweater, Colin, and Sarah, are praised for their outstanding customer service. They are described as friendly, helpful, and efficient in assisting customers, whether it's a first-time visitor or a returning customer. The employees go above and beyond to ensure customers find the perfect pair of boots, even suggesting additional options that the customer may like. The overall in-store experience is described as positive, with customers leaving feeling satisfied with their purchases and the level of service they received.
Great selections. All sizes! Very helpful employee.
April 2024
It was my first time ever in Minnesota and Sam helped me find the perfect pair of boots I was looking for almost immediately. If I’m ever back in the state, I know where to go for quality service, and products.
December 2023
the lady with glasses and blue sweater today was so friendly, I've been having a stressful week and her kindness genuinely made me feel a lot better!
