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June 2023 by Art Envy
Poor management at the Cafe. No Excuse for lack attention to drinks/dispensers. Any business can do better. The Tea and Lemon Lime has empty for MONTHS!!! Last few weeks 7 out 10 drinks have empty.
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May 2023 by Rachael D.
I am shop here every week. And I use self checkout all the time . Today I went to the casher because I need buy a earphone and the guy who stand in the line 10 at 3pm told me that I need put everything on the rolling belt. I have Heavy and big stuff .the point is line 9 and line 11 casher didn't ask them customer to put everything on the rolling belt. I think maybe because I am Asian. The thing what I want to said is If you guys don't like Asian to come to your store you can just have a poster said no Asian. then I will go to different store T
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May 2023 by Donald E.
First Time at this location BloomingtonBeen to the one in Maple GroveSimilar to that one and Shakopee!Love some of the items there!I'm a member of both sam's club and Costco!
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May 2023 by Sahithi M.
They do have some decent stuff available... evrything in wholesale sizes... the product aisles are mostly filled... Fresh produce is good enough... it's not too crowded... prices are comparatively cheaper than other wholesale giants...but I don't see exciting new products...but it's okay to walk in to get grocery essentials for a cheaper price in bulk..
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July 2022 by Eva Burgos Ortega
(Translated by Google) Sam club is good for sharing and the cafeteria is delicious(Original)Sam club es buena para compartir y la cafetería es deliciosa
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July 2022 by Sarah McPeck
I recently had a terrible experience at this Sam’s Club. I do not recommend. Buyer beware. If you buy a battery from Sam’s club and you expect them to honor the 3 year warranty they sell you, you better plan on having a membership for the entire three years. Here’s what happened, the battery I bought was bad. They tested it and said yes it’s bad, we will replace it. Thing is I didn’t use my Sam’s club membership and canceled it. In order to have them replace the DEFECTIVE battery that they sold, I had to spend $40 to buy another membership because they had no idea how to do it with out one. (Not my problem) Turns out it didn’t have to be my membership card, just any membership card, which is so ridiculous. My partner also let them know I was going through cancer treatment and we really needed to get the car running in a timely fashion. (At this point they had the battery overnight because they would t exchange it even though they said it was defective and we had the receipt.) The manager told us that her sister had cancer too and this was a non issue. Not, “oh I’m sorry your going through that, that must make this extra stressful.” Or ANY empathy. Beyond disgusted. I understand people have jobs to do and policies to enforce. However, when you purchase something and have the receipt and it’s defective. And when you purchased it and a warranty was included it was not stated that in order to enforce the warranty you must also stay a member for three years. It should have and then you can make the decision if this is the right place to make a purchase. I had called the night before to present my issue and I was told no problem, come in tomorrow at 12:30 and a manager will override the system. This managers name is Kim. The manager (Kim) said that the person I spoke to, Miles, was not a manger but a team lead and should not have told me that. Well, when I called the store and asked to speak to a manger, someone went and got him. If he’s not a manger, he shouldn’t present himself as one and make promises that the company will not keep. (However Miles was extremely kind and polite) I hope Kim, can do better for the next people that dare to have a unique customer service situation at their store and possibly show some human compassion for people, not just write their situation off. And no I’m not saying my cancer should have got me anything, but I am saying it should have warranted compassion and not told it was a “non issue.” As someone that is a professional trainer for corporate America, this sickened me. Do better. But hey, $40 later I got my defective battery replaced. Seems totally fair. (That’s sarcasm) oh and also when I went to buy a membership they could not sell me one because their I pads were not working right, so I had to go on my phone and purchase the membership. I also did not see any wheelchairs or scooters in store for folks, (myself included) with mobility issues. We asked a staff member if they had any, because it was getting hard for me to stand in line while this agent tried over and over again to do my membership and we were told they didn’t know where any were. Wow. Seems like no one has it together at this store or they don’t care about the customer expertise. Definitely don’t feel like a valued anything there.
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March 2022 by Jeff D.
this morning at 6:02 i arrived at Sams for gas. today was the 4th time i was unable to get gas because the pumps were not working. i talked with another customer who said he complained to the manager. he said the manager didn't care which is obvious since this issue has been ongoing for a month. its time for a new manager that values customers. i'm tired of wasting time and i bet the cars that were backed up to the street are not too happy about it either.
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December 2021 by Nico L.
I like everything about sams club , but I call the cafe to see if they are selling pizzas/ food so I get getting some but they leave me to call for more then 30 minutes I think that it's very unprofessional of the establishment and they should run there Business better.
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October 2021 by Melinda Bennett
What I like about working at sams club is to be able please are members. I am willing to show members were things are if they’re not able to find it .Also feel free stop by bakery I work in there glad to help anyone that needs help Finding fresh bread Croissants cookies We also have pumpkin muffins so feel free to come in and you enjoy your experience at Sam’s Club.
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September 2021 by Marv B.
Sams club has been a steady source for items in my household for decades. Sams is known for bulk items and saving money. The gas is often at least 10 cents cheaper than other gas companies. The online orders and curbside assistance has been without error for the past year ; at various locations. I really value the consistency from location to location. The process is quick and easy. Staff is always helpful and friendly even though sometimes you can tell that they are extremely busy.
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February 2021 by Angie O.
I'm upping my rating. I don't get why this Sam's club is getting such poor reviews? I have had nothing but good customer service and shopping here! I love that the scan and shop app is working 100% of the time, you don't have to stand in line! Also I am SUPER thankful that I can order my items online and have them brought out to my truck and loaded, during Covid & this freezing winter!
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December 2020 by Mark P.
If Costco and Sams were ever really entered in a competition, Sams Club would be afraid to show up. That is why Sams will one day go out of town.
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December 2020 by Sasha W.
I don't understand what needs to happen for you to perk up your ears and listen, now we have a situation I clearly made every single effort possible to prevent. I called your establishment not this Wednesday but the Wednesday before and I clearly stated that I am a working whipmaster and I also clearly stated I would be in front of your store just after 3pm until about 4:15 pm, cracking my whip. I said: "When you see me, don't come outside and keep everybody in check over there because I WILL be cracking my whip" What do I need to get through to you? Now at least 5 people are injured because of YOUR recklessness and I am at a loss. I figure your legal team should handle this because I am just as much a victim here as: Sam, George, O'Leary, Patricia and Frances are Am I getting through to you? AM I getting through? Please fix this travesty and leave me the heck out of it.
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December 2020 by Lisa K.
This store has the absolute rudest employees. I get it's the holiday season, that we're in the middle of a pa remix, but it's no excuse. I was trying to get gas and there was no signs pointing to any sort of line. The parking lot is a mess as is. I go and pull into a spot and an attendant comes up to my car. She sticks her face in my window in my face waving her finger SCREAMING that I had to go to the back of the line line anyone else. She was so close if she wasn't masked she would have been spitting in my face. The employees here could learn some people skills.
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October 2020 by Sienna Jennings
friendly staff, very good food and drinks and nice atmosphere.