-
November 2023 by Freda Lee
It’s very convenient and provides lots of services at this small location. The service has been great so far.
-
April 2023 by D C.
Very helpful staff! We have used many services here at this credit union and we are very pleased.
-
December 2022 by CJ Peacelove
So close to finding another credit union. Their app is broken and has randomly logged me out and when I put in my info to retrieve a password I get told the info is not on file, so I can't get into my accounts. So frustrating. They have no member support email that I can contact (I am mute and don't have the option to talk on the phone). Their automated banking system doesnt work after hours and I don't have a pin to use either way.
-
August 2022 by Anthony G
I miss Thelma. The only reason I can't give 5 stars is because I'm sad Thelma is gone:(
-
August 2022 by Jeff Nygren
Online banking is broken in so many ways. Customer service is worse than none at all. I'm sure they love their customers, until there is a problem. Then it's more like "Please just go away. I don't care about YOUR problem."
-
June 2022 by Ron Thomas
Always cheerful, knowledgeable, and friendly. Great place to bank!
-
April 2022 by Baronda Robinson
Im going to miss Thelma! She was an angel in disguise ?
-
November 2021 by josh hafner
Constantly received problems with trying to cash checks At this branch. I have matching funds plus some always resistance and cold shoulders. Much more friendly at the Lyndale location
-
September 2021 by Janis Conrad
Best Credit Union ever! If you need really good help just ask for Dakota she's amazing. Goes above and beyond for me. An excellent employee!
-
September 2021 by Eric Clemensen
So far my experience has been great. They are very much like a small town bank. They know your name if you go to the same branch. Thelma has been amazing also! Very friendly staff.
-
September 2021 by ALEX KUSERO
I love this bank
-
June 2021 by Dean Duell
I've been a member for only a couple of months now and so far so great! I went in on a Saturday morning and the the lady who helped me to open the account couldn't have been any kinder or more helpful and informative about the options to choose. Again I was and still am totally satisfied with the staff at Old Shakopee branch!!
-
April 2021 by TANY LOGISTICS GROUP LLC
Worst customer service .
-
March 2021 by Ebony
They pick and choose who they would like to help horrible customer service at this location
-
January 2021 by John J.
I've been a member of Richfield/Bloomington Credit Union for over 35 years and am shopping for a new credit union or bank. They used to be personable and professional, but now it seems like I can never talk to the same person twice, except the one man who sounds really young and is really very rude. The rest just sound pretty young and are condescending. There is one other exception: the one (and only one) person who handles IRA's, and only works part time. One would think that a financial institution with three branch locations would have more than one person who could assist with IRA transactions other than deposits, and that the person would be available more than about 12 to 18 hours a week. At least she seems to be very knowledgeable, and tries to be friendly while she is being helpful -- but she still defaults to paper copy of everything and either in-person or mailed through the unreliable postal service. The last straw should have been a few years ago, when I cashed some US Savings Bonds, and someone made a clerical error processing one of them, so the Credit Union withdrew the entire amount of all the bonds from my account and froze all of my accounts, causing checks to bounce and automatic payments to be rejected, but they still accepted new deposits, which they also froze. For over two days, I couldn't even use my credit card to put gas in my car. After 10 days they figured it out and unfroze the rest of my accounts, but I had to fight with them to get refunded all the non-sufficient funds fees that they had charged me, and they refused to help me straighten things out with any of the creditors with which they caused me trouble. And every time I called about the situation, I had to explain everything all over again, and repeat over and over that it wasn't my fault that they couldn't process a savings bond, nor that they took back the proceeds for the entire batch of bonds, nor that they froze all of my accounts. Prior to this, I had not even used overdraft protection for over ten years. By the way, when they reversed the deposit and froze my accounts, they didn't even bother to send me any notifications, except through the website notifications, of which I was also locked out for at least two days, and when they resolved the problem, they didn't notify me at all -- I had to call back again to find out. In spring of 2020, they switched to a new credit card processing company, and the new one is even worse than the one that they switched from. The on-line interface is even less user-friendly and more tedious to use. Preauthorizations stay on the pending transactions list up to two weeks after the final transaction is posted to the account. But the final straw is that today, in this era of instant check processing electronically, I was informed that they are still putting a ten day hold on my paper payroll checks, because my employer has not started my direct deposit yet. And I must actually go to the credit union, or mail in the checks, because the mobile app will not process checks over $500! This was after the young woman on the phone insulted my intelligence because I found over a dozen variations of name of the mobile app, but not the one for the credit union. After spending all that time to finally find, install, and activate the app, I realized that it was all a waste of time because it will not process checks over $500! Those must be brought or mailed to the credit union for processing. And it was today I learned that they changed their name to "My Credit Union." What in the world were they thinking when they adopted that name???
