Pandora Jewelry Mall of America offers a wide selection of high-quality, handcrafted jewelry made from ethically sourced materials such as 14k gold, sterling silver, and Pandora Rose metals. The store features a variety of beautiful and versatile pieces, including charms, bracelets, rings, earrings, and necklaces. Customers often appreciate the friendly and patient staff, who are willing to help with decisions and special requests, such as notifications for out-of-stock items. Many visitors have positive experiences, especially when staff like Eyerusalem step in to resolve issues quickly and kindly, making shopping enjoyable. However, some reviews mention challenges with customer service, including difficulties in getting assistance due to understaffing or poor acknowledgment upon entry. There are instances where customers waited for a long time without being helped, and at times, multiple staff members assist only one customer or couple, which can slow down service. Despite these occasional issues, the store remains a popular place for jewelry shopping, with many customers leaving satisfied after finding the items they want or being helped to find alternatives. Overall, Pandora Jewelry at Mall of America is a well-loved destination for jewelry lovers seeking quality pieces and friendly service, though improvements in staffing and customer acknowledgment could enhance the shopping experience.
Kenzie was so amazing! She answered all our questions and was very kind. Definitely recommend her.
September 2025
I had an amazing experience Alianna and Luis have amazing customer service they were busy but I didn't have to wait long to be helped. I took a long time deciding what I wanted. The associates was very patient with me and I left with what I went in there for. Thank you so much to Alianna and Luis for their amazing customer... read full comment
February 2025
The jewelry is always beautiful. The service is not!😒
