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June 2024 by koefish
Worst customer service ! My son was in shopping prior to closing ,he had picked out several items for purchase and when I went to pay I was informed (with a condescending attitude) that the store was “closed” even though my son had been in there shopping for at least 30 mins before closing.We left the clothes behind.
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February 2024 by Cassaundra Grones
Love the new pac 1980 store!
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January 2024 by MTSPP
Shopping with my 15 yr old daughter. Waiting in line for a locked fitting room along with three other people. Finally a staff member wanders over, unlocks one door, recoils in horror, relocks it and says "There's too much stuff in there to deal with" and wanders away leaving all of us waiting just staring at her. At last someone else exited a different fitting room, and we used that one, but it was like no one even cared whether people were able to try on clothes or not. I've never seen such slovenly service at Mall of America. 2 stars for nice clothes, but everything else was terrible.
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January 2024 by Tony Rust
The customer service is the kind one would hope to experience at the Mall of America. Pleasant, Kind and Helpful during the busiest of times. I had a great experience shopping here.
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August 2023 by M G
Dirty fitting rooms. Nice employees. Sales are hard to navigate with tons of exclusions. Long lines on busy days.
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August 2023 by Betsy Brehmer
Had an armful of clothes and the girl was so rude we left without buying anything.
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August 2023 by Owen DeWindt Jr.
Never have enough xxl stuff
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July 2023 by Jen T.
My husband was shopping for cargo pants. He went in the store about 6:15. I took my kids and we went to ride more rides during this time, 3 rides each!Anyway, PacSun apparently have their cargo pants sized S, M, L, Etc... So, at 6:25 he asked for someone to unlock their dressing room to try ONE pair on so he could determine sizing. There is 35 minutes left until closing at this point. We would have understood if there was 15-20 minutes. But, 35 minutes and ONE pair of shorts to determine what size.Now my husband is typically medium stature, however, it seemed that the pants, in his opinion ran larger. So, he wanted to grab a size small to double check. The sales person told him it was store policy to close the dressing rooms early and told my husband to purchase the size he believes he would best fit, bring them home, try them on at home (we live almost 350 miles away), and return them tomorrow. So, PacSun, you can thank the employee who was working Sunday, 23 July 2023 for losing a sale by not allowing him to try on ONE pair of shorts to double check sizing 35 minutes before closing... Because when my husband likes something, he typically purchases one of each color to have multiple options. He also had several shirts picked out as well. But, no sale thanks to your rude employee who did not feel like doing his job.
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June 2023 by Ian Murray
Terrible - items are restocked seemingly at random so you never know what deals you can take advantage of. Bait and switch at the checkout line
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June 2023 by Voke
She touched me
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March 2023 by Leah Grigas
Great selection at this location
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November 2022 by Amanda Byers
Spendy, but nice quality.
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August 2022 by Lars Ramgren
A great store with a fabulous selection of clothing. PacSun provides high quality and comfortable apparel at a very reasonable price. They also are the home of Essentials (Fear of God) clothes which although are more expensive, are top tier quality. In addition I was provided excellent customer support from the employees. They were very efficient and helpful when I asked questions and was checking out. If you are in the twin cities and want to get some great clothes, pacsun is definitely where I would recommend.
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July 2022 by Lila Schermeister
TERRIBLE, ABSOLUTELY NO CLOTHES SIZES AVAILABLE THAT ARE ABOVE SIZED XS,S, AND FEW MEDIUM. WILL NOT BE COMING AGAIN.
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June 2022 by Heather Demerath
Very helpful young man who helped us!
