-
May 2024 by Katie Crawford
On a Mommy-daughter shopping day at the mall, we had the BEST experience in this store. My 5 year old, who requested we stop in, was treated with so much kindness and respect by Bailey, and while initially I had no need for purchasing jewelry that day, I came out with a nice necklace thanks to our awesome experience. I so appreciate when adults acknowledge my very polite and respectful daughter, and because of that here, we'll definitely be back!
-
May 2024 by seanandcoty dodd
We had the most amazing birthday experience in this store! Our 12 year old was out to purchase her first Kendra Scott piece and with the help of the extremely attentive staff, we ended up with 4! They took the time to find out what it was she wanted and helped guide her through with the exact chain and stone. When we mentioned it was her birthday, they even brought out macarons! At 12, you don’t get to be the VIP very often. This experience made her whole day! Thanks for the amazing memories made and the beautiful jewelry!
-
April 2024 by Jordan Kate
Autumn was one of the kindest people I have ever met. They were totally happy to exchange a piece my ex had bought for me and made the experience really special and were so helpful. Thank you autumn for making a tough time so much easier!
-
April 2024 by Brittany DeMike
Greatly appreciate your staff. I would come again wonderful experience, there are amazing people and stuff inside this store God bless your staff , They are wonderful amazing people
-
February 2024 by Lisa D.
I am a KS fan and I have been happy with the service that I've received while shopping at different locations. Yesterday I received exceptional service from Bailey at this location (her coworker was so nice as well). I came in to replace a ring that I lost & the service was warm, friendly, & professional. They had my ring in stock plus I bought some earrings that I had my eye on (bonus- they were on sale). It was a very positive shopping experience.
-
February 2024 by Izzy Rejman
Amazing quality Jewlery! Quite Nice Staff, I purchased a necklace, and it happened to be way shorter than I intended, so I went back and they solved the problem by getting a necklace extender, and that worked out perfectly!
-
December 2023 by Maddie W.
Worst customer service experience of my life. The sales associate was not helpful at all just stared at me and didn't answer any of my questions. Didn't seem like she knew what she was doing there. I felt like I was talking to a brick wall and she made me feel very stupid. I am very disappointed in this brand that was supposed to be very nice and welcoming. Definitely never coming back. Stay away at all costs.
-
December 2023 by Debbie Olson
Wonderful experience with the staff at mall of America. The entire staff working 11/20/2023 was so welcoming and friendly. Best customer service and especially from Bailey Collision-Prather!! Please give them Kudos if allowed!!
-
November 2023 by Alyssa P.
I normally don't write reviews but I had to because I had the best experience at Kendra Scott because of an employee. I walked in KS with the sole purpose of custom making a bracelet and I was helped by Bailey with brown hair from edina and she was the kindest person ever!! She had incredible customer service and was so kind and gave great information. She talked about new deals and convinced me to buy earrings too, such a great help!!
-
January 2023 by Elizabeth Ann
Overpriced made in China stuff promoted by evil, racist, bigoted influencers. I just cannot support a business who rides the waves of what's killing innocent people. Selling hyped up non precious metals for those prices should be a crime especially when a lot of designs are stolen from small, starving actual artists. It is not OK to crush others to get ahead.
-
January 2023 by Ryan Hochhalter
Excellent customer service with friendly employees. However, one of the slowest and most inefficient checkout processes I have seen.
-
January 2023 by John Masterson
Always the best staff and fantastic product! Have never been disappointed!
-
January 2023 by Cailey Masese
Brutal quality amzing
-
January 2022 by MacCall Lienemann
I was shopping on the Kendra Scott website for a birthday gift and unfortunately the item I wanted to gift was out of stock. Mall of America - Kendra Scott is the closest location to me so I thought I would call and see if they had the item in stock. THEY DID! With all the specific stones and everything! Delana was SO helpful. She prepped my custom order and emailed me a photo to make sure it was exactly what I was looking for before she customized the bracelet, gift wrapped it and is shipping it to me! Amazing customer service! If I could give 10/5 stars, I would.
-
January 2022 by Vanessa Zins
The sales women are wonderful. I had a bracelet customized with specific stones and she did a wonderful job placing the stones. They gave my toddler stickers when he was being crabby. Kendra Scott has some beautiful pieces and their prices are reasonable.
