-
February 2024 by Joseph Johnsen
Poor service with little assistance.
-
April 2023 by Ken Holderfield
Very quick and professional
-
April 2023 by Will Vollmar
My visit has been pretty disappointing so far. I had an appointment last week that I received a call 50 minutes before my appointment saying that they wanted to reschedule me for Monday at 3pm. I showed up early (2:25) just to make sure I wasn't late. It now 3:30pm and I still have quite some time to wait is what I have been told. No actual time. They wanted me to leave and come back again. I'm not doing that since tax deadline is tomorrow. I'm at a loss. Can't say anything good. It's now 5:12 and I am being treated like I'm not even here. Everyone else is more important than me apparently. Tom has walked away 5 times already since I have finally sat down. Definitely will be looking for somewhere else to do my taxes.
-
April 2023 by MaryKay Cooper
Tom was great, and he found us some returns we’d been missing for years. We’ll be back and bring friends!!
-
April 2023 by Hazel Claiborn
Sharice was professional, courteous, knowledgeable and quick preparing and explaining my tax preparation!!! Bloomington MN location
-
March 2023 by Donna Mitchell
Tom Matthew's is awesome. He took time to answer questions and make suggestions. I will be going back every year
-
March 2023 by Faith Krocker
Been going to Jackson Hewitt for several years and wouldn't consider using another company. I refer friends who have always been impressed with the quality and professional preparers. Also, always friendly and affordable.
-
March 2023 by Mark Struthers
It's been a year and Katherine Allen of Jackson-Hewitt has still NOT given me a copy of my tax return. Despite clearly written instructions, Jackson-Hewitt did not file my taxes correctly. THEN I contacted Jackson-Hewitt 14 times. AVOID THIS BUSINESS!2/24: Jackson-Hewitt suggested I download the tax return at their sight. tHE PROBLEM IS AFTER A YEAR THE AMENDED TAX HAS NOT BEEN DONE.
-
March 2023 by Employment Ventures
Always great prep. Little more customer service would be helpful.Remember, your customers are in various states of mind. Be welcoming, patient to listen.
-
March 2023 by Jo'Elette Slaughter
Went to Bloomington Jackson Hewitt and received fast and reliable service. Everything was explained in detail, I would recommend this very professional preparer.
-
March 2023 by Jim Awada
My tax preparer was friendly, professional, efficient, informative, and i was satisfied with the service I received. I will come back next year.
-
February 2023 by Mark S.
AVOID THIS BUSINESS. IT"S BEEN A YEAR, I'VE CONTACTED JACKSON-HEWITT 14 Times, TAXES DONE WRONG, STILL NO COPY OF MY 2021 TAXES! I almost never write reviews, but this office's slogan should be:"We're not satisfied until you're not satisfied"THE DETAILS...78th and Portland Ave.S., Bloomington, Minnesota 55420 (952) 563-7117 Katherine Allen Direct : (612) 419-7538TIMELINE:March 1, 2022: I drop of my paperwork to have my 2021 IRS, MN. Revenue, Hennepin County Property Taxes and North Dakota Individual Taxes adjudicated and filed.Approximately April 13th: I had not heard from Tera Detle-Jamison, Hewittt Jackson Respresentive at the office at 4080 W. Broadway Ave., Robinsdale, MN. I leave a message.April 17th, 2022: Taxes are due; I stop in person to the Broadway office. My taxes have not been started. Ms. Deltle-Jamison and I spend 90 minutes on the taxes. I provide written est. tax payments and carry back loss information along with written instructions for my situation. Because the est. tax and loss carry over were not filed correctly, my taxes will later need to be amedned. May, June, 2022: I get notices from IRS and MN. Revenue that my estimated taxes were not calculated.July 12, 2022: I send a letter to Terra Detle-Jamison that my taxes were improperly filed. The USPS returns the letter "Refused". I make several calls to the national call center of Jackson-Hewitt in Virginia. Eventually they suggest contacting the office on Portland Ave. in Bloomington, MN. My phone call is not returned.August, 2022:I stop in the Portland Ave. Office. The next day I meet to with Ms. Katherine Allen, Ass't District Manager, Jackson-Hewitt to have my tax filings amended. Katherine Allen states my fee of $378.00 will be refunded to me. I have not receive compensation of this promise. (AKA, I want my money back.)10/15/22: I call and e mail Katherine Allen to obtain my amended taxes. I also get a call from the office as to:Mark Strus mrstth.gmail.comDec 22, 2022, 2:06 PMto KatherineDear Ms. Allen:No, I have not received my 2021 tax return.I will text you today to provide secondary assurance that this matter has been received by Jackson-Hewitt. I never receive the taxes.January 12, 2023:Via USPS and e mail, I again request my amended taxes. No response from Jackson-Hewitt and Ms. Katherine Allen.February 13, 2023:I make an appointment and again request my amended taxes. Tom Mathews of the Jackson Hewitt office states "I will contact Alexis McMonagle (District Manager) as to why my taxes are on hold and get back to you by the end of the week (Receipt 14562) (Attached) In addition, Mr. Mathews refused to provide me with the contact information for Alexis McMonagle nor the entity that grants this office it's franchise. As of the date off filing this complant, I have not heard from Alexis nor recived my fee back nor my amended taxes.
-
February 2023 by Katie Anderson
If I could give zero stars, I would. Made an appointment for the location inside the Walmart a couple of blocks from here. Showed up, no one is there at the desk. I call the phone number and a man tells me that location is closed. Asks me to go to THIS storefront location a couple blocks away. Says to hold while he will call them. Hangs up on me. I go to this location. Also dark, closed, locked. POOR BUSINESS MODEL IF CLIENTS MAKE APPOINTMENTS AND LOCATIONS ARE VACANT.
-
February 2023 by Heidie Lembeck
I’ve gone to them the last 3 years & they are Great!! Tom did my taxes the last 2 years & he’s wonderful! Highly recommend!
-
February 2023 by Frederick Lee
OUR PREPARER SHARISE WAS THE BEST SHE MADE SURE WE KNEW EVERYTHING THAT WAS HAPPENING, GRANTED WE JUST MET HER BUT SHE MADE US FEEL LIKE FAMILY AT THANKSGIVING DINNER
