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October 2022 by TechKnow T.
I had the best service in a Home Depot or any similar type store thanks to the OUTSTANDING assistance, service, and help that I received about a week ago on a Thursday night. I felt like I got the VIP treatment, he helped take me to the location, drove the heavy flatbed for me, helped load it with HEAVY concrete blocks, quickly drove me back to checkout and told me if I pull my car up, he'll help me load it! I was shocked by his friendly, service with a smile, happy-to-help attitude. I hope he is soon a manager & trainer, because he single handedly created the best impression and experience I've had of Home Depot or any store in about 20 years. No, I'm not kidding.I pulled up, he helped me load the car quickly and with a smile. I had to shake his hand and ask his name. Mustafa he replied. Wow, he should be management and training others. Well done for hiring Mustafa. I will never forget this experience at Bloomington,MN Home Depot thanks to Mustafa. Well done! Way to leave an excellent impression. 5-Thanks Home Depot & thank you Mustafa!
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May 2022 by William G.
Home Depot sucks. Their service is horrendous and the store itself is kind of a mess. I avoid going there if at all possible. But recently my wife decided she wanted a small (1/2 gallon) shop vac to use as a super dust buster. They seemed to have one in stock according to the internet so we headed out. When we got there we found, after some effort, an employee who directed us to the correct area of the cavernous store. The person who worked in that section seemed totally uninterested in waiting on us and was completely ignorant of the products he was responsible for. They had no 1/2 gallon shop vacs but we could get one on line we were told. Since these vacs are pricey we wanted to actually hold one to see if it would be manageable in size and weight for my wife to use. They did have a two gallon version in stock in a box and we thought it might be suitable so we asked if it could be taken out of the box so we could examine it. The sales associate essentially refused because he said that customers might not buy it if the box had been opened. With that we left and after a little research we found what we wanted at Acme Tools which I highly recommend ( see my review).
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January 2022 by Sarah E.
I bought a new washing machine online, asking to have it installed and the old one hauled away. Communication was excellent, both online and by phone. The delivery happened when they said it would. The delivery and installation guys were courteous and knew what they were doing. An excellent experience all around.
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July 2021 by Hannah B.
I had a project where I needed to heighten the banister at the top of my stairs by 7inches to meet code. I went to many stores looking for a short railing to add some height but couldn't find anything just right. Store employee Kermit came to my rescue going above and beyond helping me find materials and the simplest way to get my project done. He was so patient and spent a lot of time helping me stay in budget and keeping the project simple enough for an amateur. I got a lot of great help in the paint department as well. Thanks everyone especially Kermit for going out of your way to help your customers!
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June 2021 by Rob Withoff
Ordering is fine, delivery has been disappointing.
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June 2021 by Tom S.
A new low in customer service. After waiting on hold for eight minutes, it went to the survey that asked me how my experience was, and whether the agent solved my problem. This after nobody ever picked up the call! The other day, I placed an order and it had a shipping address that I do not control. I've previously tried to change saved shipping addresses on their web site, and there does not seem to be a way to delete them. So I immediately called, and was given the option of text. So I started a text. The agent basically said they could do nothing because the item had not yet shipped, and I would need to contact them when I received a confirmation of shipping. Which obviously is a ridiculous answer.
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March 2021 by Pawel R.
I was moving to a new apartment after sale of my home in 2019. The sale fell through and I did not move. However, I had a painter, Juan Tapia, buy all the paint to paint my new apartment. When The house sale fell through I had him return the paint to HD I did not need it. Juan received a store credit in form of a HD card. I took that card from Juan and put it in my wallet. A month ago I found the card. Originally there was about $111 on the card. When I used the card to purchase some Philips lights at the HD store in St Louis Park #2806 about a month for two ago there was about $60 on thee card. I bought about $30 worth of Philips light bulbs. There was about $30 left on the card. On 01/30/2021 I returned to the same store to buy more lightbulbs. At this time I was told the card is NOT mine and I was declined to use my card! I bout the $29 of lights anyway using my credit card. Yesterday I was on my way to IKEA and I stoped by the HD store Bloomington #2805 close to IKEA to use up my $30 credit. I tried to get more then $30 to finish my credit. My receipt is attached. At the store that nice lady told me that there is NO money on my card. I knew very well, there was about $30 left. So I am not sure what happened, but HD used some magic to zero out my store credit, the same way Georgia clears it voter registers. They took my store card. I was shocked, I have asked to see the history of transactions on the card. I was told no such history exist. I have not question that!!! The idea that they do not have history of my usage of the card does not some plausible. This is not cash, how would they know how much I have left on the card. This is pure theft!! This is not OK. I am filing a complaint as at system level this might be a lot of money. $30 here and there across, some 2,296 stores is serious fraud. When I posted this review on HD site, they took it down without addressing the issue.
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February 2021 by Kari Lee
We had the best experience in customer service that we’ve seen in a long time. Deena and her crew went above and beyond to help us. Highly recommend!
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December 2020 by Barb G.
I want to applaud several of your employees from my experience today at the Bloomington MN Home Depot. 1) Three employees from lighting helped me choose a new LED kitchen ceiling light about 12:30 pm. I needed to know amount of lumens I needed & if a repair on my old fluorescent light could be done. Bravo!! 2) Moved on to ceiling fans & two men helped me get the correct size & model for my home. The first man spent about 10 minutes with me. Bravo! 3) Moved on then to flush mount ceiling fixtures & a woman helps me by giving info about your easy return policy if I chose the wrong fixture. I believe her name was Mae. Bravo! I have never had such an exceptional customer experience in this Home Depot and all in one day! Please let them know they are appreciated!! Thanks, Barb from Minneapolis MN
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October 2020 by Megan E.
Only one staff member was wearing their mask correctly, over their nose. I received really horrible customer service at the pick up area. Ended up requesting a refund online and walked over to pick up the product myself. I was also rung up wrong and overcharged the last time I was here. The worst location in the cities.
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July 2020 by Cal F.
I love shopping here. The employees are knowledgeable and extremely friendly and kind. Contrary to others reviews, they do care about your health and have measures in place to slow the spread of Covid-19. Thank you Home Depot!
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June 2020 by Lj T.
If you want Covid, shop here. Most stores in the area have proticals to try to protect their customers. Not here. Hardly any of the employees were wearing masks, were grouped together in the aisles without masks, did not see any hand santizers at the self checkouts, etc. Will shop elsewhere at a store that values their customer's and employees health.
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June 2020 by Melissa Dahl Henne
Worst customer service experience ever! Purchased a brand new washer and dryer, it was installed and worked, it didn’t work 5 hours after it was delivered. Called them for help and they need to talk to the manufacturer before a return can be done!
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May 2020 by Katelyn Moon
order stuff this morning. went to curbside pickup, called the number. waited for over 10 minutes and no one answered so we had to go in. then (even though our order was ready), not everything was there, an additional 30 minute wait (and guess what we still don't have it). I've asked to speak to a manager and once again WAITING for more than 20 mins for a manager to come. will not be shopping here again. I will go out of my way to go elsewhere.
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April 2020 by Jeremy R.
Was ready to drop $1500 on a patio set today and was harassed by one employee for wanting to sit on it for a second and as I was leaving I was harassed by another employee for exiting through the "wrong" door! You people are out of your mind. I will never spend another dime at a Home Depot. Plenty of other retailers that want my money....