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January 2024 by Brian Gaskill
I always feel like I'm appreciated as a customer at this location. The staff know my name and my vehicle. Justin is always very friendly and attentive when writing my service ticket.
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January 2024 by Mary Jane Craddock
ALWAYS friendly and courteous. They are very good at estimating the wait time. VERY honest about if or if not they can look/find me a better price online. I love these guys. They represent your company very well. I don't feel as though they are taking advantage of me because I am a woman and that means a LOT! GREAT JOB GUYS!
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January 2024 by jmizzlefoshizzle
I generally feel this location is pretty honest and don't push things on you that you don't need. All mechanics are fairly expensive but the important thing is if they are trustworthy and do good work which this location does. I generally just go here for my lifetime alignments deal and to check to make sure everything is in good working order.
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December 2023 by Nicholas Chojnowski
This is the most honest repair shop I have been to. I was told by a dealer that I needed my brakes replaced. I brought them to Firestone to get changed, and the technician said I still had half the life of my brakes. It just made my day to not spend the money. I will come back to this location for all my future car needs.
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November 2023 by Abby Fitcher
Divine intervention happened today. I was 2 hours from home visiting family and realized I was about to blow out a tire. It was a Sunday and I was desperate I had called multiple stores and was told by all I couldn't get in. Then I called Firestone and talked to Terry and he said they would do whatever they could to help me. Not only were they open on Sunday but they get me tires got them on and also an alignment so those tires would last. He also didn't try to upsell me when he saw my desperation. When I say he was a blessing from God I'm not exaggerating. I had given up hope and said a prayer. The next call I got the answers I needed. I am so grateful to this shop for what they did to get my kids and I home safely today!Services: Tires
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October 2023 by Lynnee Schultz
Did and excellent job on my sons 2012 dodge caliber with the wheel alignment and brand new tires!Terry was very helpful on what additional parts that I needed and Justin was very helpful and quick with helping us place our appointment! Thank you guys so much! Great people, at a great place that does great work! Very hard to find…. Thank you guys!Services: Tires
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September 2023 by Julia Goodale
I brought in our rental car for some maintenance on a long road trip. I was a little hesitant to take time out of our vacation to go in and get this done, but they were really efficient, and very patient about our kids in the waiting room. We were especially impressed with Terry. He was exceptionally good at communicating with customers and keeping them updated on the progress of their vehicles. If we lived here we would be back.
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August 2023 by Berni Reed
I've been going to this location for years. Every single time it's a hassle. Last time, we made an appointment, and 2 hrs after our truck still wasn't in (yes driver was present and waiting). Took 3 techs to align the truck. Blamed it on steering box being old. Because they took so long and were so inept, the manager upgraded my annual to lifetime. Recently got the steering box replaced (as they insisted it needed it) by my own mechanic, and drove the truck 2 hrs ($70 gas) , dropped it off at FS before open, and walked to work. Boss dropped me off after work, and... There my truck sits, moved to the back but otherwise UNTOUCHED. NOW they want to pull it in, but i have a TWO HOUR COMMUTE home. I am not waiting (and getting stuck in rush hour traffic) when you've had it ALL DAY. Then I'm told "they don't think it will fit on the lift". Ummm it's already BEEN on the lift... TWICE. Fine... I will bring it back Monday. Monday.. my partner drops me at work & takes it in, (ANOTHER $70 GAS and 4 hr round trip) and they "can't find" the truck at all in their system. They oddly found my small vehicle. Truck is eventually found under my partners name, and they say they can't change it back to mine, even tho they already (against my wishes) changed it to the NON-owner. Apparently the system is extremely fickle and absolutely unreliable. They finally complete the alignment, yet now they want "proof" of lifetime alignment, which I'm sure they know was upgraded by THEM, for this exact type of neglectful unprofessional behavior, so now they can deny further service.In essence: do not EVER purchase lifetime alignment, as it will be disavowed at random for any pathetic shady excuse they can muster. I've paid for it in excessive amounts of wasted time, fuel, stress, etc. I will scrap a vehicle rather than return here, or to ANY Firestone.Side note: yes I'm FEMALE, from the other reviews, I'm seeing a pattern here....
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August 2023 by carla stewart
Took my 2021 Jeep Renegade in for a simple fix which was my Air Filter housing clip had come loose in the front under my car Firestone took my 22.00 dollars and told me they fixed the problem and that they drove it and no longer heard noise and that they bolted the air filter clip back in place I drove my car and immediately realized it wasn’t fixed I took it back to them and explained i could still hear the sound and that I don’t believe the problem was fixed they attempted once again to act as if they fixed it and drove it and no longer heard the noise and bolted the air filter clip back in place so after I got my car back the second time and realized they again they didn’t fix my car I took it to Jeep in Bloomington where I purchased the car and they made me a appointment got it in and fixed it needless to say I wouldn’t trust them because who takes a consumers money and acts as if they fixed the problem knowing they didn’t wouldn’t recommend no it’s not about the money it’s the principle shady business never goes far
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July 2023 by Andrew Syfert
Was able to get there early and get a tire replaced even though it required having one delived from another store
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July 2023 by Shelia Bennett
The men there were really nice and very considerate of my time.
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June 2023 by Kenna Wicklein
I have been using this location for about three years. I've always had a good experience, but the most recent experience really stands out. I had to drop off my car after-hours using the secure key drop, which was very easy to fill out and use. To my surprise, I was called the next morning by Steve and informed he had already looked at my paperwork and had a plan for me to authorize. I was expecting to call them first, but Steve was on his A-game!Finding the issue was tricky and they kept me informed. I mostly talked to Steve, and Justin also answered my questions when Steve was unavailable. I felt like I was on the car mechanic version of Grey's Anatomy, the way Steve told me the different tests and fixes they did and what I could expect.I am also very grateful for Steve and how he double-checked his work, saving me $600 on parts by discovering that the part wasn't the problem. I arrived to pick up my car expecting to pay one thing, to find out it would be $600 less than I expected. They also finished ahead of the time they thought they would, which is always better than the other way around.I honestly feel like they did everything they could for me and gave me the best possible advice. They fixed everything I complained about and more. The only thing they couldn't do was something that the manufacturer has to do, which I'm glad they were humble enough to not waste my time or money by attempting to do something so extremely specialized.When I came to collect my car, I was delighted to see another individual applying for a job and to see some employees encouraging him and giving him advice for the application process. I felt like it would be a good place to work and that the staff was welcoming and friendly.Finally, I don't have the nicest looking car, or the cleanest interior. I was nervous about dropping my car off in the condition it was in. They were nice and respectful and just focused on mechanics. My seat was even in the position I left in it!Thank you to Steve and Justin for being so communicative, and to the Bloomington team for their dedication.Services: Tires
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May 2023 by Evan Fair
Big Steve got me in really quickly and took care of my tire problem. The other guy who was helping was really cool too and I felt like I didn't get scammed which is a big win for my lack of car knowledge
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May 2023 by Vanessa Schalker
Terry, Steve and Justin have excellent customer service, the repair done to both my vehicles were done fast and efficiently and I highly recommend Firestone for all your car repairsFrom Mr Ferguson and wife!Service: Wheel alignment
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March 2023 by Dreya
Quoted me 1,100 for brakes and rotors, Midas quoted me 850(comes with lifetime warranty) and TGK 890 just for reference to see how much more expensive firestone is than other places
