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April 2024 by Malorie Zajdel
Waited in line 15 minutes to check out, then when it was my turn, the cashier asked the whole line to move to the registers in the front of the store, and with the no organization in the store, I ended up back at the END of the line! I didn’t wait again.
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February 2024 by Cammi Vandenberg
Falsely accuses customers of shoplifting for simply wearing their product!! Came to shop after work and happened to be carrying my work shoes while wearing slides I previously purchased. Mind you the two women acknowledged me when I came in. Not to mention I was on the phone almost the whole time I was in this store. Browsed their new selection as I LOVE their sandals and slides, didn’t find any I liked and left to a different store. While Browsing a different store Security approaches me as I was shopping (HOW EMBARRASSING) stating I stole the shoes I was wearing!!! and I tell them exactly what happened. Apparently carrying your work shoes while wearing other ones is very suspicious even when you’ve had them on your feet before you’ve even entered the stores general vicinity!! I myself work for a HUGE retail company in the very same mall and have PLENTY of experience around customer service and AP. This store does NOT know assuming positive intent and prevention through service. Try connecting with your customers before assuming they’ve stolen. Let alone WHEN THEY HAVENT EVEN SHOWN EXTERNAL INDICATORS. A simple “are you finding what you’re looking for” would have prevented this whole deal as your fitting room associate would have seen I had ALREADY been wearing said slides, let alone the fact they’re so worn the label is faded!!! Glad to say I will NOT be returning to this location. Do better and educate yourselves in proper asset protection training to prevent future embarrassment for your company.
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December 2023 by Ava Bidler
loved this store so much. All the clothes were great quality, the employees were all very nice, and I got some of my favorite clothes from there. I went to 32 stores trying to find good clothing I liked as a young teenager, and this was the only store I found many cute and affordable clothes! definitely recommend bringing your teenagers here!
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November 2023 by Terrayl Black
Love this store I'm always able to find something cute to wear. Had the pleasure of dealing with a young lady name (Isra) . I'm not sure of the spelling. She was dressed as a bunny for Halloween. She was so sweet and helpful.THE ONLY DOWN SIDE TO THIS STORE IS THE MUSIC IS SO LOUD YOU CAN BEARLY HEAR YOURSELF THINK. AND FORGET ABOUT TALKING TO THE STAFF OR ANYONE YOU'RE WITH WITHOUT SCREAMING. PLEASE TURN THE MUSIC DOWN IT'S NOT A NIGHT CLUB.
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September 2023 by Nicole
I bought 4 shirts only to get home and find small holes in the back of 2 of them. The defective items were not tried on. Went back to the store 4 days later - brought the receipt and shirts with original tags still attached - to exchange for the exact same item and size.The supervisor was one of the rudest people I have ever met and instead blamed us for making the hole, was unwilling to complete the exchange (even though we met all the requirements of the return policy) and proceeded to yell in the store continuously saying it was our fault.
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September 2023 by Cheyanne O'Neal
MOA location. Workers were more concerned with speaking to one another than the customers. The boy who rang my brother and I up did not speak 1 word to us. Sat at the register for minutes before saying he was free to help. Stated the total, and said nothing else. If it wasn’t for the deals I would not shop here. Staff certainly needs better customer service training.
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August 2023 by Mia Carl
The workers are super rude. One of them yelled at my mother because she was looking at a clothing rack located in the middle of the store. If he didn’t want anyone to touch or look at these items he should of placed it somewhere else. When I confronted him about being rude to my mom by yelling at her not to touch the items, he became aggressive at me. Needless to say we just left. Horrible customer service here.
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July 2023 by Rikesh B
If you're are looking for a bathroom it is inside Chick-fil-A, don't ask the security they will not tell you.
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July 2023 by Camille Jensen
Cici the manager short lady with curly hair disturbingly was smoking her vape on the floor. None of the employees was being helpful more of this lollygagging and folding an organize clothes, standing talking to other coworkers. For them to have a line with more than 10 customers standing in it with one person at the cash register at first I ask a young man if they can open up another cash register he said one moment and walked away then three minutes later I asked the manager cc. Can they open up another cash register and she told me with a very aggressive tone of voice, that everyone is on break right now, after she just helped the woman at the cash register, which was only her with another customer doing a return she was standing at the cash register so then, as soon as I finally get up the line after standing in line for 15 minutes for two shirts she opened up the cash register, and the girl at the cash register asked if i found everything all right and I said no you guys just had me standing in line for 15 minutes while there was another associate helping the girl at the cash register put my two shirts in a bag so in total, there was three employees behind the counter, and only one of them was operating the cash register. I would recommend avoiding the manager cc with the rose tattoos on her arm at all costs. She is very rude and unprofessional, and just not a woman that should be working in a customer service job
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May 2023 by NEENEE (MZCOMPLEXX)
My husband went in too purchase clothing for me. The registers were down so he was told he stayed in line till things were sorted out. A lady was helped before my husband that wasn't in line before him and the cashier took her first. My husband still waited once he got to the register he asked the cashier Keyondra about how the line system worked. She was very rude and said I don't have to answer you. As this escalated she went on to tell my husband we don't have to service you . My husband found another associate and asked were keyondra a manager, he was told no. They had a conversation with Keyondra, CeeCee the manager and my husband about the incident. Of course Keyondra was still irate. I'm so glad Cee Cee was there to address the situation professionally, yet Keyondra needs to reevaluate her skills at working in customer service, being belligerent and rude is not good for any business you'll lose more customers than you'll gain. Thank you CeeCee you may be the only reason we continue to shop there.
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May 2023 by Victoria Marquez
We were helped by Victoria today she was very helpful and nice. There’s amazing deals through out the store . Would definitely continue to shop here !
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April 2023 by Colton Jacobs
The store was very dirty floor wise. The line was ridiculously long. The only reason I didn’t give a one star is because the only employee on the register was doing his best while his coworkers stood in the back by the dressing room which smelt like bad feet or something as nauseous talking to one another. The store had items everywhere. The clothes were pretty good and so were the deals. You just have to be chill with waiting 30 plus minutes to buy the items.
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April 2023 by K Ha
I visited for the first time today. The prices are good, but the store is disgusting. Extremely dirty and clothes were strewn everywhere. The cashier who helped me was very nice and efficient, however the customer ahead of me had to step over piles of clothes all over the floor. I assumed they had just recently opened and hadn’t had time to get everything unpackaged and looking good, but these reviews are showing it’s actually been like this for years. It felt very scammy too. I chose to pay with cash because I got a very weird feeling. The reviews for their website are very sus. They would get a lot more business if they just closed for a couple days to revamp and make everything look better.
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March 2023 by Melissa Johnson
Never shopping here again. My daughter and two friends were testing perfumes and broke one. It was a tester half empty and unclean. Inexpensive. The manager insisted they pay for it. Even when another adult stepped in to defend the girls he insisted. Earlier my daughter bought several tops and a dress. This is unacceptable. Remember who your customers are Urban Planet! We will not be returning. Sad!
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February 2023 by nyeshia lockwood
Yes baby Yes!!! My 1st visiting and will be back. The price was right and I absolutely love Nick!!! Will be back soon!!!
