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October 2024 by John Westrich
Gabriel assisted me with getting a new sim card. Great experience. They verified everything to confirm I was the owner of the phone/account. Good to see they are protecting our account/information.
Very fast in and out, I've had to wait in the past, but they have always communicated and made sure we knew we would be helped shortly.
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October 2024 by Iraq is First
5star for Gabriel he is an awesome customer service.
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October 2024 by Erin Patrick Proza
As a small business owner, reliable internet is a requirement as a service that we pay for. Unfortunately, our internet has been shotty and it went down completely right before an event we were hosting and we were unable to process any transactions and lost out on many sales. We were on hold with a representative for 30 minutes and then told that there was nothing they could do besides send out a technician the next day. (There was also a scheduled maintenance that would result in outages that was supposed to occur overnight, but our outage was at 5:30 PM CT.) As a small business just getting started, this was an unacceptable experience that resulted in us losing money that we can not afford to lose. When I called to ask how Comcast might want to help make this right for their customer the next day (when we magically had service again), they offered a $10 credit. Unreliable and bad customer service? No thank you, Comcast.
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October 2024 by J P
Excellent service and friendly staff.
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October 2024 by E B
shit service still trying to charge me.l no humans to call about billing. do not use
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August 2024 by Z Wu
I had trouble activating a new phone via online customer service. Nathan in the store helped me resolve the issue efficiently.
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July 2024 by Riley Kaiser
Absolutely terrible! They lied at the counter and now they are lied over the phone! Xfinity should be contacting us that we owe but when we dropped off the equipment they told we didn’t owe. And 7 months later debt collector sent a letter. No letters from Xfinity. Do not recommend at all. They are ripping you off! I hope you see the message.
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July 2024 by Keeley Lundy
When looking into odd charges on our bill Christine tried telling us our issue before she even looked into our account (and she was wrong). She left us in silence at a computer for over five minutes and when he asked if she was looking into our recent charges she interrupted us and said "Im lOoKiNg iNTo iT" with an annoyed attitude toward my husband. After a bit she called Ashley over who was immediately defensive and rude. When we asked to have our bill printed for our records she claimed their printer was broken, made us feel lesser than for not having the app, and then took over 15 minutes to get us a paper copy of our most recent bill. We already took our services elsewhere and wouldn't recommend this location if you are looking for kind, helpful service.
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May 2024 by Rachel Gmach
I was in today and worked with Kevin to set up internet and security at my new home. He provided knowledgeable, top-tier service with insight and skill!
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May 2024 by Jefffahfah
Wasn't open during posted hours of operation. Typical.
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April 2024 by Amyah Workcuff
I had a great experience. NATHAN was very efficient in explaining everything to me and what my household would best benefit from.
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April 2024 by Nick Palmer
Poor customer service. They originally refused to replace equipment that support had instructed me to return. Got attitude from punk kid working the counter. I am now looking for alternative service.
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April 2024 by christine beaupre
Currently at the store as I write this and the lack of professionalism from NATHAN is unbelievable! He was condescending and flat out rude to an elderly customer who was just trying to ask how to call Comcast and speak to a live person to get some help at home!!! Then he talks over his other customers to brag loudly about his sales and commissions!!! I will NEVER go to him for a sales person EVER!!! After having been in retail management for over 20 years, he’d be gone!
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March 2024 by Ryan m
1.2tb data cap. Monopoly.
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December 2023 by Jason Sonnek
Avoid at all costs. After a long wait, I purchased an iPhone SE for my daughter for Christmas. I told them that I wasn't sure if it was the one she wanted, and the rep said, "no problem, you have 7 days to return or exchange it." My daughter decided she wanted something else, and Comcast didn't have it in stock, so we brought the iPhone back *unopened* to return it 4 days later. The same rep who sold me the phone said, "there will be a $35 restocking fee" when I tried to return it. I objected because they had not mentioned the restocking fee when I bought the phone even though I told them I might return it, and then the manager got involved. He told me he was choosing not to waive the restocking fee even though he could because I "told them I was planning to return it when I bought it." (?) I said maybe I should take my business elsewhere if this is how they treat their customers, and he said I "better shut my mouth or I'd have to take my phone to another store to activate it."Great work, Xfinity Store! Customer lost forever.
