“Best new phone experience ever! Jabbar was the only one on duty, servicing multiple clients at the same time—yet he gave enough time and attention to everyone. He found us a new plan plan that made more sense and costed less, transferred data to the new phone, and set up the new phone with no glitches.”
“I've visited this T-mobile store various times and the young people are kind, curious and very knowledgeable about the services and products that they sell. Thank you T-mobile for training your employees to greet and work with the public.”
“We've been T-Mobile customers since 2007. We were talked into xfinity mobile for a few months. Big mistake it was terrible. We switched back to T-Mobile and got some great deals on new phones. There was a few hiccups in the billing, and corprate cusomer service was unable to sort it out. But after contacting the Lino Lakes store, Lexi was super helpful and quick to get things set right. Thank you, we will be sure to come into the store with any other needs.”
10AM - 7PM
4325 Pheasant Ridge Dr NE Suite 502, Blaine“Don't miss their new location (close by)! Susie and her team are the best of the best. They are incredibly patient, helpful, resourceful, and do whatever they can to make it a great experience. Susie went above and beyond helping me when Apple wouldn't, not to mention how patient she was as well. I couldn't recommend them more and know that you will be in good hands!”
“Super fast and awesome employee helped us quickly upgrade my wife to a new phone. He was knowledgeable, efficient, and got the job down quickly! He was awesome. Highly recommend!! His name is Kaylum.”
“Do you want the address young lady helped us out. I was trying to put a SIM card into a new phone I picked up. There was a problem with the phone. The young lady figured it out and it'll work out.”
“After 13+ years with Verizon, I decided to switch our family to T-Mobile (involving 4 lines across 3 states and 3 carriers) after a painful weekend of trying to buy a new phone and move numbers without any progress. The experience with T-Mobile wasn’t much better, and the location I went to closer to my house (Buffalo) managed to make it even worse by entering nearly all our information incorrectly as I felt like a total inconvenience to the staff person ‘helping’. My daughter, who has type 1 diabetes, was without a phone for a couple of days in AZ while my son with high functioning ASD was without his for a week given the extent of customer service issues we were experiencing. We went to the Northtown location as it is the closest location to my son and Missy was wonderful. She was patient, she listened to our concerns, she worked with tech support and identified the issues, and she fixed them. She also treated us like valued customers and not like we were distracting her from playing on her phone like the Buffalo location. Even though I live nearly an hour from this location, I will be coming back when I visit my son or parents because of the service we received. Thank you Missy! For the Buffalo location and the phone tech support I tried to work with over this last weekend: please do better. A lot better. You are there because of the customers, not in spite of them.”
“Everything in my original review still rings true. I also wanted to add two experiences I've had since then:1. The dressing rooms are still closed. I was shopping for a specific event, so I purchased multiples items in multiple sizes to try on at home. Nothing ended up working. I definitely am annoyed about the lack of fitting rooms! However, I had a five star experience when I went to return the items! Returns are inherently a dreaded errand and can feel embarrassing!! But there was no line at the customer service area and the sweet employee who did my returns was very understand and friendly! She understood the struggle of clothes shopping lol. The encounter really made my day.2. I was shopping for a specific hair product. The target app said the product was in stock. When I got to the store, it wasn't on the shelf! Frustrated, I started looking to see if other targets nearby have the item in stock or if I could find a substitute. I was in the aisle a while and eventually an employee came up to me and asked if I needed help! I mentioned what I was looking for and also asked if the app is pretty inaccurate. She said it depends, checked to see when the shipment came in and said it was likely not in stock, but she still went to the back to check for me!! I didn't even ask her to check!Both of these experiences highlight great customer service and awesome employees! And yes, I did mention these in the target surveys lol. I usually don't do them but I hope these women are recognized for going the extra mile.{22}”
“Did not have what we were looking for. Don't expect a regular selection like a normal Best Buy. But if you are looking for a really good deal on appliances, tvs, or stereos, this is the place. Scratch and dent, floor displays, returns.”
“Had a fantastic experience tonight! Scott always takes great care of us and the rep we had tonight was a younger guy and very patient with our elderly folks we brought in for upgrades. I forgot his name but ScoJo will remember who worked with us tonight. Northtown Verizon is the store to go to for great service in 2024.”
“Christa did a fabulous job helping me with my Samsung phone. She was polite, friendly and very knowledgeable. This Verizon store has always had employees willing to patiently help me out...I won't buy a new phone anywhere else!”