“I've visited this T-mobile store various times and the young people are kind, curious and very knowledgeable about the services and products that they sell. Thank you T-mobile for training your employees to greet and work with the public.”
“We've been T-Mobile customers since 2007. We were talked into xfinity mobile for a few months. Big mistake it was terrible. We switched back to T-Mobile and got some great deals on new phones. There was a few hiccups in the billing, and corprate cusomer service was unable to sort it out. But after contacting the Lino Lakes store, Lexi was super helpful and quick to get things set right. Thank you, we will be sure to come into the store with any other needs.”
“After 13+ years with Verizon, I decided to switch our family to T-Mobile (involving 4 lines across 3 states and 3 carriers) after a painful weekend of trying to buy a new phone and move numbers without any progress. The experience with T-Mobile wasn’t much better, and the location I went to closer to my house (Buffalo) managed to make it even worse by entering nearly all our information incorrectly as I felt like a total inconvenience to the staff person ‘helping’. My daughter, who has type 1 diabetes, was without a phone for a couple of days in AZ while my son with high functioning ASD was without his for a week given the extent of customer service issues we were experiencing. We went to the Northtown location as it is the closest location to my son and Missy was wonderful. She was patient, she listened to our concerns, she worked with tech support and identified the issues, and she fixed them. She also treated us like valued customers and not like we were distracting her from playing on her phone like the Buffalo location. Even though I live nearly an hour from this location, I will be coming back when I visit my son or parents because of the service we received. Thank you Missy! For the Buffalo location and the phone tech support I tried to work with over this last weekend: please do better. A lot better. You are there because of the customers, not in spite of them.”
11AM - 6PM
4335 Pheasant Ridge Dr NE Suite #230, Blaine“Gabriel assisted me with getting a new sim card. Great experience. They verified everything to confirm I was the owner of the phone/account. Good to see they are protecting our account/information.
Very fast in and out, I've had to wait in the past, but they have always communicated and made sure we knew we would be helped shortly.”
“Had a fantastic experience tonight! Scott always takes great care of us and the rep we had tonight was a younger guy and very patient with our elderly folks we brought in for upgrades. I forgot his name but ScoJo will remember who worked with us tonight. Northtown Verizon is the store to go to for great service in 2024.”
“Christa did a fabulous job helping me with my Samsung phone. She was polite, friendly and very knowledgeable. This Verizon store has always had employees willing to patiently help me out...I won't buy a new phone anywhere else!”