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March 2024 by Ben K.
not kind to their pets . I used to work here as their top salesman many years ago and was wrongfully let go because I wasnt cleaning fish tanks fast enough but had more good reviews and customer call ins than everyone there combined in the few months I was there . they left a parrot in a cage with bleach on the cage and it got sick so they put a blanket over the cage and left it in a dark room so customers wouldn't hear it crying . Beth was horrible to work with . cig break after cig break ...
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September 2023 by David Nibbe
We come here for the self service grooming rooms! $15/half hour is enough time to get a good wash and dry in. The store is kept clean and they offer a wide variety of food and pet supplies. The staff are helpful and friendly and they offer a frequent buyer program. I got $3 bucks off my wash today which was nice.Ellie gets pretty dramatic after her baths as you can see.
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September 2023 by Jenna
Customer service and employees were wonderful, however the animals kept there need more room to be cared for. No animals should live in such cramped spaces, even temporarily. Love the store but I cannot support these living conditions.
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August 2023 by Heather Tompkins
idk how there are so many good reviews. this has been a horrible pet store for years now. the animals they are trying to sell are not ever in suitable habitats. they should stick to selling dog food and NOT live animals that they cannot properly care for.
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August 2023 by Regina Woolson
The staff is always friendly and helpful. They have a great variety of pet products, including smaller animals, birds, fish and more. They have frequent buyer program, too!
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August 2023 by Innie Minnie
I forgot to grab the guys name, but he was awesome and so extremely polite about my return!
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July 2023 by Charitie Shively
"My Kritters" Birdy got to visit today and she was very happy with the amazing customer service and the amazing meals she got to go home with. We have loved this store for many decades. Can't wait to come back when she has grown a little more ?
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June 2023 by Macartney A.
I recently bought a rabbit that was in unacceptable conditions. The rabbits hair was so long that it completely covered her eyes. I got the rabbit home and realized that she was matted all the way from under her front arms to her rear and even in between her ears. Her eyes were gooped together and hardly opening. The next day I brought her to the groomer and they could not believe that they would have sold me a bunny in this condition. They said she wouldn't have survived to long if i wasn't to bring her in. The day after bringing her to the groomer I noticed mites crawling around on her. I called the store to tell them what happened and they blamed it on "new employees" or "didn't notice it" . I proceeded to ask how long she was there and they said over a month. It isn't rocket science to see that she was miserable and something was wrong. All they offered me was a new thing of bedding and something that "might" help the mites. Although they do state in their policy that they are not responsible for any health issues after purchasing, It was an obvious sign of neglect and I feel any good person would take some sort of action. Someone with this little care for animals should not be running a pet store, let alone selling them. I was hoping they would take some sort of responsibility but if they don't think they did anything wrong , than I don't see there being changes made anytime soon... which brings me to consideration of reporting them to animal cruelty services. No animal should be left living with untreated conditions and it's upsetting to see animal neglect in a store you once enjoyed stopping into.
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June 2023 by Crystal H.
I hate this place. I have been there several times but today is my last. sick I'm tired of the rude managers! lets start I went to the Blaine store and I talked to David about getting a fish tank. I really did not know what to get. I was going to get a ten gallon but after talking to my husband on the phone as I was shopping I decided to go with a 29 gallon. but David was rude about it. it's like he wanted me to get my shit and go. he had no time with me. I got my stuff he told me that if I had an issue that I could bring it back. he never looked at the fish tank with me so when I got home it was broken in some areas and him and the other power hungry manger did not help me. I had to contact a different atlas to step in and the owner. they made me drive 45 each way 4 times and had to move fish to buckets. the other power hungry manager was a piece of work! then today o go I. there to get a fish tank blue light and a bubbler and they did not have one so I asked them if they think I could find one on Amazon because I was on a time crunch and he said I am not going to tell you to buy anything from Amazon or t anywhere else. Amazon f I was at petsmart they would have and have told us if they where out of something where I could get it because they cared for us. all atlas wants is money! not going there again.
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May 2023 by Mark Anderson
This pet store has to be one of the cleanest and neatest stores ever. They look like they take pride in making sure shelves are stocked and organized. This had been my cat food supplier for years now. Nice store for the north metro!
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April 2023 by Kristopher Thompson
We love to buy fish here for the aquarium(s) we have had over the years and they have been far healthier than at the big box pet stores. Also, I/we tend to support small businesses when the opportunity arises, they are becoming fewer and fewer every year...
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April 2023 by Tony Valerio
Amazing customer service at Atlas every time I have been there. Everyone is always so willing to help me locate anything I’m looking for and if they don’t have it they will order it for me right then and there. On top of that they have always reached out if there had ever been an error or issue with any of my online orders. They make sure the situation is solved before driving all the way out there. Then just to prove how good they are they have always offered to carry my order out to my car. Which seems silly most of the time, but when shopping with my newborn, it really does help so much. Thank you all for being so amazing. Definitely don’t get service like this at the other stores.
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April 2023 by Lynn Roberts
Always friendly and helpful. My dog is welcome there and loves to go with me!
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March 2023 by Kelly Gleason
I buy dog food, dog bones, cat food and frozen fish food at atlas whenever im in the area. Great prices, clean store and great customer service. I just wish it was closer to me!
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March 2023 by Carie Bosch Thompson
This place is so fun!! The girls who work here are also very friendly and helpful. Look forward to shopping here again for my kitty, Floyd!
