3 Sons True Value Hardware in Big Lake is a locally owned store that offers a wide selection of products and a friendly shopping experience. The store has recently been completely remodeled, featuring new product lines from brands like STIHL, TRAEGER, WEBER, EASY CARE, DIABLO, and more. Customers can find everything they need, including live bait and an enhanced outdoor and fishing department. The store also now stocks patio furniture, and staff are committed to listening to community needs and adding items that make life easier and more enjoyable. The owners aim to keep shopping local and maintain the nostalgic, small-town hardware feel. Customers appreciate the great service, knowledgeable staff, and the welcoming atmosphere. Many enjoy supporting this small business over larger chain stores, though some note that the staff's customer service style can feel a bit intense or pushy, with employees often offering assistance immediately upon entry. While some find this helpful, others feel pressured or uncomfortable, especially when the staff follow closely or seem to assume customers are unsure of what they need. Prices tend to be higher than big box stores, with some noting a 30% markup on many items. Despite this, customers prefer the store for its local charm, better product selection, and easier access compared to larger competitors like Home Depot, Menards, or Fleet Farm. The staff are described as caring, warm, and helpful, with employees willing to assist with various needs like finding items, making keys, or answering questions. Many customers feel grateful for the friendly service and the store’s contribution to the community. Overall, 3 Sons True Value Hardware is valued for its local, nostalgic atmosphere, wide product range, and dedicated staff, making it a preferred stop for hardware and outdoor needs in Big Lake.
Outstanding staff that are very helpful Good selection of tools
August 2025
Good place but some of the employees don't know how to treat people
June 2025
Shop here often and it's a great place to buy products. I usually get my dog food, odds and end bolts and other household items here because they have a great stock of product.
