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April 2024 by Jason Franzen
Great staff and selection
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April 2024 by Rosemary Buns
We had an excellent experience at MCI Baxter, MN. Sandy Doolittle was ourstanding with her recommendations and ideas. She was friendly and very professional. The installer, Jon, was outstanding as well. Prompt, hard worker with great attention to detail. We're very pleased and highly recommend MCI -Carpet One in Baxter, MN.
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December 2023 by Tara Gottwalt
Wonderful experience with the team in Baxter. Highly recommend for all your flooring, carpet, tile needs. Great detail and they go above and beyond with helping their customers to even working off hours! Prices are also affordable! ?
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September 2022 by Kenneth Katzenberger
Sandy was the best of help for us. Can't wait to see her bid for the flooring for our new lake home!
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June 2022 by Scott Maghan
Most of the tile I received was broken. Tried to order a countertop, but they dropped the ball and didn't put the order in.Don't plan to go back.
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November 2021 by Julie Achterkirch
Used MCI to have a professional experience and expertise , was very disappointed. We had so much left over tile, then we’re told we couldn’t return it? Our refund was about 20% of our bill. A substantial amount for using a professional company that does this all the time. Never was I told there were no returns. After over a week of attempts to contact sales person we were able to return unopened boxes. I was given a receipt for the amount of credit I was due, but when the credit came on my credit card it was for less than my receipt. Reached out to salesperson to ask for an explanation. It’s been 3 weeks and I send a follow up request with zero response. Couldn’t be more disappointed with the way we have been treated and the lack of communication. I could’ve used the big box retailer’s and saved $$$ and received the same level of service. I would not recommendUpdate 11/28/21 Tim I called the store like you asked on 11/22/21 and left you a voicemail. I have not heard back from you. Confirming my disappointment with the unprofessionalism of your company and my dealings when things didn't go right. Your happy to take my money, but very slow to respond when I request a refund. Poor customer service.
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June 2021 by lRose Obrien
Great....very helpful and knowledgeable..
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December 2020 by Cheryl Stokke
So many choices to choose from. Friendly and helpful staff.
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July 2020 by Tyler Hoaglund
How much do they charge per square foot?
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June 2020 by Grimm-_-Titan
How much do they charge per square foot?
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May 2020 by Craig Laughlin
Amazingly nice people. When we ended up a few boards short on a vinyl floor project (we decided to use our leftover planks from a porch project to do a closet), they searched their warehouse for stray pieces and gave (GAVE!) us a couple of boards that were a close enough match to work.
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January 2020 by Ron Jenko
Great selection of products. Great service.
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January 2019 by Seth Smart
Great customer service
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July 2018 by Wade Phillips
Great flooring options great help. Very knowledgeable and helpful salespeople very skilled installers had great experience
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December 2017 by Ww Ww
Great flooring options great help. Very knowledgeable and helpful salespeople very skilled installers had great experience