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November 2023 by Jessica Rodriguez
Everyone on the team was so friendly and helpful. All of my questions were answered. This was my first home purchase so the whole process was new and confusing to me, but the team explained everything very well and I felt well informed at every step. Everyone was also very responsive and fast, communication came often and quickly. Very good experience overall.
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October 2023 by Bridget Tetteh-Batsa
I am so grateful for Kris Heichel and the team. They come highly recommended. I am especially grateful for Holly Johnson and Holly Schmitz for making the entire application and closing process seamless and doable for me. Thank you!!!
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September 2023 by Kennedy M
Hands down the best team of people to help bring your dreams into reality! From the initial call to closing every person we came into contact with was so helpful and knowledgeable. They are so kind, understanding and helpful it is beyond belief! Thanks so much! I love it when I hear....welcome home!
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August 2023 by Jade Schultz
The whole process was seamless. The Austin team made both the sale and purchase process so easy. We didn't have to worry about anything other than providing the documents they needed, and signing the paperwork. 10/10 would recommend and we will plan on using them again in the future.
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August 2023 by Addisen Barrera
Fairway is amazing! They are very helpful and answer every question that we had quickly. I will refer them to everyone that I know looking to buy a house!
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July 2023 by roberto bustamante
First of all, I would like to thank the whole team in Austin, Minnesota, for helping me out so much they help me reach my goals and dreams of owning my own home..the process was very easy all the way thanks to the Kris Heichel team power
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June 2023 by John Nordland II
Melony worked with me to improve my credit to make this loan possible and Holly led me through every step of the process putting up with my questions and ignorance with patience and grace. It’s not hyperbole to say your agency, along with my Remax realtor Angela Thorson, changed my life! For the better, of course! Instead of living out of my car I have a beautiful home thanks to my “team”! Thank you all so much!
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June 2023 by Chaunce Stanton
The Kris Heichel team is known for helping out home buyers and for being highly responsive during the closing process. They also offer reverse mortgages, which are a very interesting option for seniors ready to downsize. Kris is also very involved in the Austin community, giving back both personally and professionally.
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May 2023 by Amanda Lewison
I'm a first time home buyer and the ladies at Fairway in Austin helped me so much! Everything was easy and straightforward, not to mention how fast they got it done for me! They are an amazing team!
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April 2023 by Natt Moland
Overall had a great experience. Pleasure to deal with in all aspects. Call and text as needed with any info. When I ran into one problem they were supportive and helped right away. I would recommend anyone looking for a home loan to use this company and I will definitely use again.
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March 2023 by P K
Holly was by our side the entire time. Melody and Holly were so personable. Stopping by the office was like visiting friends. I never thought I would miss this process, but I do because I miss talking to the people everyday.
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January 2023 by Tristan Malakai
Thankful for the Support from the Team at Fairway. Always keeping us up to date every step of the way. It’s like we got our Home served to us on a Golden Platter. I know buying a home is a Big goal be in a minority of one for us young adults, the fear and doubts of probably not even being able to afford it. If those thoughts every crossed your mind then I suggest you start your car bring those thoughts with you down to fairway, trust me they’ll put your mind at ease. Fairway, Mortgage Providing done the Rightway.
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November 2022 by Seth Brandenburg
After a screw-up with my first loan originator, Kris and her team were able to secure my loan in 3 days and get me the original terms of the loan I was looking for. They will work hard for you and do whatever they can to make it right. Highly recommend her to anyone looking to purchase a home.
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November 2022 by Kay Sorensen
This team is absolutely amazing! I had a major life event that changed the plan I was working on for home buying. Melony was so kind and caring and worked on finding my options as a sole purchaser. I can't be more thankful for the opportunity they made possible for myself and my children.
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November 2022 by Bill Thornburg
Updated on 09/11/22.Sorry, I had to change my review score from 5 stars down to 1. I learned early in the week, through an email, that my mortgage account was being transferred to a large bank in Texas and that Fairway was no longer going to be handling my account. This means the Heichel Team was no longer going to be of any service to me, if I had questions or concerns. You see, Communication is very important to me. I especially like having a "local contact" that I can quickly turn to. This was the main reason I chose Fairway and the Kris Heichel Team. I was promised that working with their team that they would always be there for us. There seem to be a lot of personalized service during the process of applying and getting the loan, but afterward something changed. I haven't even made my 1st mortgage payment yet, and I'm already having to go through the trouble of switching my online payment plan to a different bank, (that I've never heard of). I never received a call from anyone on Kris' team even after I ask for a verification that the letter was legit or for an explanation as to why my mortgage was transferred. Now, instead of calling and speaking directly to " a real person", I have call and roll through a million key prompts before going into a que waiting to speak to a member of customer service. Had I known this was going to happen, I would have done stayed with my orginal mortgage company Wells Fargo, who happens to be based in Minnesota. I had no real complaints about them, it's just that Fairway was more appealing because of initial service i received from the Heichel Team. No more personalized, friendly local service. That is not what I was promised. I don't believe I will be returning as a customer or recommending the Heichel Team to friends and family.Original Review:The Kris Heichel team at Fairway Mortgage in Austin, MN could not have made buying our new home any easier and more enjoyable as this was for my wife and I. In particular working with Melony Berndt and Holly Schmitz was awesome. Really, the personal attention they gave us throughout the process is ridiculously better than the service you get with the big mortgage lenders. Melony and Holly were always available to talk to us and kept us fully informed at every step. If we needed to talk to either one of them, we had their numbers and they answered right away. No having to hear a call center robot and punch a "million" prompts, just to leave a voice mail. They were both very friendly and patient and made us feel like there were no dumb questions we could ask. These two gals are experienced and know exactly what they are doing. I would definitely recommend contacting and working with Kris Heichel's team when you consider financing your new home or refinancing your current home. Thank you guys. You have helped make our dreams come true.Bill and Sherri
