-
March 2024 by Kyle Spiegelberg
Had an issue with a bend in my roof causing replacement issues, Matt Fleury went above and beyond to rectify the issue and complete a fantastic replacement installation! 11/10 service, Would recommend to any family member or friend in need.
-
March 2024 by Trevor Bartlett
I had an issue with work from another location, and the staff in apple valley took the time to address all my concerns in a timely manner. Thank you.
-
December 2023 by Katie Hargrove
Terrible experience.I had a tiny nick that expanded across my windshield due to cold weather. I scheduled the drop off by 9:30am, and I thought alls well. They reminded me that it closed at 5. At 330pm I get a notification that my job had just started. At 4pm still hadn’t heard anything. But it would take me at least 30 minutes to get there, so I headed over. Get there by 430pm and they say “oh your car isn’t done yet, give us 20-30 more minutes”. 6pm rolls around my car is finally done. I’m 2 hours late for my pickup at daycare, I mentioned this to the employees and they just asked if I could call and have them keep it open.Fast forward 2 days. I’m driving from Minnesota to Florida and the passenger plastic part of my windshield flies off on the highway. The car is loud and whistling air is coming through. I pullover to call Safelight. It takes me 15 minutes on hold and 2 dispatchers to get to this location. I explain to the guy that I’m concerned driving through torrential downpours in FL and I can’t get to a location until Monday due to my work schedule. I tell him the zip code of a place as I need an appointment asap in FL. He keeps trying to send me to a place 3 hours from my location. I Google locations and tell him the zip code again plus two other locations. When I ask him to look again, his response was “You aren’t liking the answer I’m giving you, I’ll have my supervisor call you.” And he hung up before I could even ask anything. No one called me back.I called the number back twice before I found someone that could book me an appointment at the place by my current location. I’m booked, but still haven’t received a confirmation..I came here because of my insurance coverage. I never will be back, and I’ll go out of my way to find a location with kind, efficient and knowledgeable employees.
-
December 2023 by rango
If you plan on getting your repairs done here, make sure your day is clear. If they tell you it will take 2:30 hours that means 4 or 5 hours. No communication they just tell you to wait. Do not recommend.
-
October 2023 by Ian Klone
Brought my car in for glass replacement at 8am. They didn’t even bother starting the job until 4:45 when I came to pick it up. Had to wait around for nearly an hour after they closed & they didn’t even bother to add the glass coating I paid for. Defiantly don’t buy that from them, Just do it yourself to ensure you’ve got it
-
September 2023 by Steven Svoboda
Replaced my back window. The window looks great but they left a lot to glass on the floor and reinstalled my seat belt incorrectly. I spoke with customer service who was rude and wanted me to wait 2 weeks to fix the issue. I ended up doing it myself.
-
August 2023 by The Paradigm Shift
First windshield got replaced a week after a crack, seemed good! Realized the cowell was not attatched properly at the bottom of the windshield and water would poor in , plus all the clips were broken off and not replaced. They sent someone out, he thought he fixed it, he also replaced all the broken clips. Then after 2 days i noticed the cowell was popped out again and even worse this time. The generic windshield they were using was to short to sit flush in the clips, so they sent another guy out. He started working on it after asking his boss what the deal was and he told him to go ahead and replace it again. He forgot some tools at the shop had to leave and go get them and come back, after he was done the issue was still the same. The work was bad, i had a chunk taken out of my A pilliar with a knife and all the cowell clips were broken off again and not replaced there was a big gap on my left hand side A pillar, with some other minor comsmetic issues. So he called the master tech, he came out, they figured i needed an OEM windshield instead of the generic one they were using. They ordered one the next day after i went to there apple valley location and they looked my car over. i had to follow up a few times ,i never recieved updates after they said they ordered it. They set an apt to get my windshield to come in but never told me what time it was at, so at 8a.m Sat i recieved a email saying my apt was at 8a.m that day. I called them and told them i had no idea what time the apt was at and that i would miss it plus i had to ask if they even had my windshield yet, which they did. After a week I took my car to the shop. They fixed it and it looks normal again! The trim looks a little wonky in 2 areas but o well the job was finally done. The employees were great to work, Leah, Fenix, and Darius were great and professional / nice ! The quality of work was pretty awful but finally it was completed well by one of their master techs, i dont think the younger guys they send in the mobile units care as much, its more quantity over quality. If i had to do it over again i would try to reach out to a local glass shop. But just because of the employees and the fact that this seems to be finished after about a month long process i give it all in all, 3 stars
-
August 2023 by The Graham Smith Team
We scheduled a glass repair through Safelite for today. The available times online were limited so we chose 8am to 12pm. The technician called us to let us know they could be there at 3pm. Fine, we'll make it work. They then asked if it was a chip repair or a replacement? Perhaps this is common knowledge to everyone else, but how am I supposed to know that? We stated that it was probably a replacement. She informed us we signed up for a repair. Honestly, I don't recall doing that but let's say that we did. We offered to take a picture and send it and she said no. When she arrived, she stated that it indeed was a replacement not a repair and that she couldn't do that. We would have to reschedule with a replacement technician. Ok, whatever....that is about the most useless and confusing system I have ever seen. How is it possible that a windshield repair/replacement company is sending out different people for repair vs. replacement? How could that make any sense. And why did she not explain this to us on the phone? Why did she not say that if she shows up and it's a replacement, she won't be able to do the job? How does any of that make sense? Add to that the technician was rude and lacked any social communication skills. The tagline says, Safelite repairs, Safelite replace. Safelite literally did neither and instead wasted my entire day.
-
August 2023 by Kristy Brecht
Had a chip fixed. Insurance covered. Everyone was nice. It was a smooth process. Chip looks amazing. My only suggestion would be to talk more private conversations to a different area.
-
August 2023 by Z3
I had a waiting appointment which wasn't supposed to take longer than 2 hours. The appointment ended up taking 4 hours. The staff seemed more concerned about what they were having for lunch than the customers in their waiting area. After the work was complete, there were issues, and I had to return to have some of work redone. This work was done quickly and the customer service was much better than our first appointment. This is why I gave 2 stars instead of 1 star
-
August 2023 by benjamin gutierrez
If everything goes right. This company does a perfect job. Have used them in the past with no issues. Today’s nightmare is due to the glass installed broke while they were installing. Rescheduled for today because my job doesn’t allow me to be out of office for this “warranty “ repair. Tech confirmed they had the glass when he rescheduled it.Fast forward to this morning, tech doesn’t show up. Got an automated reschedule for Thursday morning. Called Safelite to find out why. “Alex” virtual assistant is no help. Disconnected me seven times. Finally got to a person. They hung up on me while trying to find out what happened. Three more attempts with “Alex”. Got back to another person. When I voiced my frustration, she stated. “So what’s your question?” I explained again and asked if any other Safelite location could help. Was told no. The product is only shipped to this site. When I tried to explain how this wasn’t going to work, she hung up on me.
-
August 2023 by Bill Sundt
Had a air leak after first install, rescheduled and they put in new glass again. That went well. As I was waiting to pick up my car, I could see a tech roll up his cart next to another customers car. Then used the car door to push the cart out of the way so he could get in! I did notice a new a door ding on my car after the first install but did not bring it up because I had no proof. Being someone who parks on the outside of parking lots to avoid that kind of damage. It does tick me off to see people/techs treat other peoples vehicle poorly like that. That's the reason for the average rating.
-
August 2023 by Rob W
Shop was great. Manager Leah got me checked in quickly and they started on my car immediately. Windshield replaced a little under a hour and it looks great!
-
August 2023 by Jessie Burdge
Took over 5 weeks to get windshield repaired which insurance was paying for; 5 ap lp I’llointments cancelled. Then day of tech showed up for mobile appt and said either he would have to take my 60,000 SUV to the shop so cameras can be calibrated or I could drive and wait there, he said the shop didn’t have enough tablets. I set up mobile appt for a reason so I couldn’tAlso was told had to be done that day. Very poor customer service, lady on phone didn’t understand why I was upset.nothing was offered as compensation and not even a sorry. Will never being going back here again. And I can’t believe they didn’t even care and thought it was no big deal.
-
July 2023 by Frank J.
mirror was not attached correctly so it was impossible to see out of or use, the hood was not closed and came up on a busy highway, I had to pull off into ditch to get out in busy traffic to shut the hood. wow! this could have been much much worse than a simple glass repair. could have caused a horrible wreck on a major freeway.
