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August 2023 by Daryl Cooper
Worst CPA tax service ever. Multiple phone calls not returned. End result was expensive tax penalties.
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February 2023 by John Berg
Nancy has handled our taxes for years. She's very knowledgeable, professional, and hires a staff that cares about your experience. I'll be submitting my 2022 taxes with her soon. JB
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February 2023 by Donny Robinette
Do Taxes make you anxious and scared? Don't let them!Nancy Shoemake and her team will make the annual task easy. They have a secure portal to upload your information and the team communicates electronically with you.Business taxes -- Yes! Nancy works with Rhonda on her business and personal taxes. We would not trust anyone else.We have used Nancy for years and referred many people.Nancy is a lifelong partner (she is efficient and will make sure you are using the correct tax plan/deduction), one less stress point for you each year.Donny and Rhonda Robinette
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August 2022 by Cara Nistler
I'm the treasurer for a non-profit. When I reached out, Nancy told me she could do our taxes and we agreed upon the price. I sent over our files several months before our tax deadline. Months went by with no communication or response to my inquiries as our tax deadline approached. Deadline came and went without any contact. Then out of the blue, she asked a question and said she was almost done & would send it over by the end of the week. Received an email, but with no attachments. It's been almost a year with over 50 emails and calls and I still don't know if an IRS extension was ever filed, or where our organization sits. We are in a worse spot than when we started - such a frustrating experience.
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April 2022 by Kian Salour
I have been With Nancy doing my taxes for past 30 years,,, she is so professional and friendly.
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February 2022 by Christopher Eddy
I’ve been having Nancy do my taxes for three years now, 2022 being the fourth. The staff there is very helpful, promptly responding to the few instances I’ve had questions and when I submitted additional statements a bit later. Other than when I’ve had question, the process is easy and hands off, the service I expect when I’m paying for someone to do my taxes.
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December 2021 by Karli Flom
My taxes were never done- had to go somewhere else because Nancy is always on vacation and doesn't take calls. Very disappointed; don't waste your time here.
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April 2021 by Eunice L
I hired Nancy to do some tax work for me. I kept calling and calling and leaving messages and never getting a call back. She had my taxes for over a year and then all of a sudden I start getting calls from Jean there in her office telling me I have to pay right then or they will destroy my taxes. it was the most bazar situation. Jean was one of the rudest people I have ever had to deal with. Then after all of that, they didn't do my MN state taxes and I end up four years later getting a 2000 bill from MN for taxes owed. I just don't get it. Awful experience. I have thought about writing this review for the last three years but when I got the tax bill from I knew that I had to do it.
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January 2021 by Teresa Gabriela
Did not return our voicemails, set up an appointment and was never called, called their offices and the receptionist rescheduled the appointment for a later time, because Nancy was on a call with another complicated client. I was never called for the rescheduled time. I was never called back to follow up on the missed appointment. I called weeks later to find out why we where never called to be offered a new appointment. I called back to speak with Nancy to give her our complaint and let her know we where looking for a different CPA for our personal and business taxes. Nancy did not even remember when we where scheduled for an appointment. Very unprofessional. I feel we where not valued as customers and we will be looking for a new CPA for our taxes.
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October 2020 by Linda Fox
She rushes through the appointment, if you get to see her at all. She makes you feel like you are wasting her time, and doesn't really help you if you need help. Doesn't want to be bothered.
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March 2020 by Larry Ford
I have been going to Nancy for 31 years and she has been great. My 4 sons and families have all gone to Nancy too. She has taken care of all of us over the years. I recommend her 100%.
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May 2019 by Cindy Bang
We have been having our taxes prepared by Nancy Shoemake CPA, PA and her friendly attentive staff for many years. I have to say we are very pleased with Nancy's kindness and professionalism to detail. She always goes the extra mile to keep us informed of current tax laws to get us the maximum refund!
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May 2019 by Michael Severson
A friend of mine referred me to Nancy Shoemake, CPA, in 2012. At the time, I was a independant contractor, with all kinds of expenses and deductions. I had previously filed quarterly taxes. Because Nancy is so experienced and knowledgable about various deductions, she was able to get a huge refund for me, that was applied to the following years tax bill. In the next 5 years, (while I was still working) I never had to file quarterly taxes, or have to pay in additional funds. Now that I am retired, I don't have the deductions, but Nancy is very thorough. This year, when I was in, she asked if I had received my property tax refund from last year. I said, I don't remember. She went to the Dakota County website, and found that I hadn't received it yet. She filed for my refund, and even though I didn't get an income tax refund this year (because of the new tax laws) about a week later I receive a check in the mail for my property tax refund. The staff is very professional, and answered all my questions and provided both hard copies and PDF files of my taxes. I'm very happy with the service I received. I highly recommend this office if you are looking for a top notch CPA. They give me the confidense to know my taxes have been done correctly!
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May 2019 by Michael Lorenz
Great service and extremely helpful! We couldn't have hoped for a better experience.
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May 2019 by Lauren Shoemake
Awesome CPA who is incredibly experienced, and excellent staff working at the office!! 10 stars.
