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July 2023 by ClownWayz Copeland
Todd is great with the services he provides. He returns calls in a timely manner and works hard to ensure that financial needs of my business are well cared for. Based on the excellent customer service provided so far, Merchant Bank is the bank of choice for my business. Byron
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May 2021 by Phil Sterner
Great friendy service. Staff is experienced and has many products to assist.
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May 2021 by Amber Lamp
If I could give zero stars I would. My husband and I were applying for a construction loan and had the application submitted Thursday evening April 22. We thought the experience would be awesome because I received an email from the mortgage broker immediately that evening and they called me immediately the next day for information. We had everything worked up and simply needed to E-sign documents using their program to get everything in motion. My authentication code was confused by the mortgage broker who mixed up 2 numbers of my last four digits of my social security number which was to be code to use. The program ended up not authenticating me so I couldn't sign any documents. I contacted the mortgage broker numerous times -- we simply retried the same thing over and over again. It was never the broker reaching out to me -- it was just me calling and emailing each day.Then I started hearing less and less from the mortgage broker. I would need to inquire everyday in order to know what was going on. There was zero communication with me on what was being done to solve the matter. I waited a few days and emailed again with my frustrations because at this point we were almost 2 weeks out from needing to E-sign from when the documents were uploaded and the problem still wasn't fixed. There was no apologies. The broker simply stated "I will reset your code when I am no longer locked out of my account". I don't understand why this wasn't done sooner if it was allowed. I asked how long it would take. They said not long. This was Monday -- it is now Friday and I haven't heard from the mortgage broker since. Poor communication, they don't care about your situation...you are just another number. Now I have a credit inquiry on my credit score and nothing to show about it. Not to mention the time we have waited has pushed us back close to 3 weeks at this point for a 4 digit code I didn't even mess up. Save yourself the headache.
