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March 2023 by Doug Werner
I had an appointment at the apple valley location and as soon as I showed up, the guy wasn't even aware of the appointment. He copies our forms and sends us on our way saying he'll call us in a couple days and come to find out he quits 3 days after our appointment. I called there several times and nobody ever answers I do not recommend having taxes done there at all. I'll never go through hewitt jackson ever again!!! They suck!!
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March 2023 by Timothy Brown
Although my initial appointment was canceled and moved to another location, the service I received from my knowledgeable agent Yury was very professional, and courteous!
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May 2022 by Jennifer McElroy
I went to Jackson Hewitt year for the first time. I saw it at a Walmart in Apple Valley, MN when I had gone shopping. I hate doing my own taxes and get so frustrated and dread it every year. So I went online that night and made an appointment for that location. I loved how it was so easy to do, and how many choices you can choose from to file your taxes! I had a guy name Tim W. He was so professional, helpful, very knowledgeable about taxes. He was just amazing! He made my experience so great that I cannot express enough how amazing he was. I felt like he went above and beyond what his duties were and on top of all that he was friendly with a smile. Thank you Tim!!! ⭐️⭐️⭐️⭐️⭐️This year, I also went online and made an appointment just the same way as last. I really wanted to work with Tim W. again but I have moved to Brookyn Center, MN and chose a different JH location near me in Brooklyn Park (sorry Tim!). This one was in its own JH building and was very clean also! I worked with another amazing JH employee name Mel D. She was also great to work with! It was the last day to file and she was probably very busy with more people like me who wait until the last second to do this fun chore Lol and she was the only one working while I was tthere. My appointment was right on schedule, she was so very friendly and knowledgeable! How in the world did I get so lucky to get two JH employees I thought?! These two are definitely an asset to your company! I could not have asked for better customer service! I also do not dread doing my taxes and will never go elsewhere or try doing them myself ever again! I also felt the fee for getting those done are fair, I don't know how much others charge but what I paid for. I would definitely do it all over again. Thank you all for your service. I really appreciate what you do and so thankful for JH! Great job! ⭐️⭐️⭐️⭐️⭐️
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March 2022 by Robert Peterson
I used Jackson Hewitt in apple valley wal mart .was. Very pleased by outcome heather byrne was very helpful
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February 2022 by Kerri Ono
I used Jackson Hewitt for my taxes this year(2021 taxes) due to the convenience of it being located in Wal-Mart, my one-stop shop.I will say I was quite disappointed this year.#1. The feel the cost for this service is way way too high.#2. I didn't feel confident that the individual who performed my taxes was actually competent in this area as she had to keep calling her boss, just to complete my taxes.#3. Customers Don't leave with a copy of their taxes. I was told to just go to the Hewitt Jackson website, create a login and I could view my tax forms that were just submitted.#4. My refund amount this year is substantial SMALLER than last year.I would seriously think about using them again.Kerri Ono
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September 2021 by Diana LeMay (didimarie)
Not happy! Had an appointment for 2pm and the tax preparer didn't even acknowledge us and had someone she was still working with. The tax preparer was on the phone cause she didn't even know how to do the ladies taxes! We waited for 25 mins last our appointment before we left! Not happy!!!
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June 2021 by Diana Wagner
Not happy! Had an appointment for 2pm and the tax preparer didn't even acknowledge us and had someone she was still working with. The tax preparer was on the phone cause she didn't even know how to do the ladies taxes! We waited for 25 mins last our appointment before we left! Not happy!!!
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May 2021 by Suzanne Eilers
Phillip was fantastic. I have been a long term customer at H&R Block and they aren't helping anybody. I called this location and he said come on down and I can do them right away! Awesome service. I have a new place to get my taxes done...permanently.
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May 2021 by Journiy
Made appointment to sign off on my taxes. Waited 50 minutes and she didn't even show up.
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April 2021 by Brittany K.
Absolutely ridiculous! I made an appointment for 12:00 pm. I arrive a few minutes later to a sign that says be back at 12:15. Finally around 12:30 someone comes to talk to me telling that they don't know when the person will be in and that I should just keep waiting. Why make an appointment for a service that isn't going to be open?! And if the person isn't going to show up, then the least you could do is contact me and let me know not to waste my time! I am pissed!
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April 2021 by Dave Fuse
Had a great experience gettting my taxes done. If you ever in need give them a try, you want regret it.Dave F
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April 2021 by Gary Peterson
Tim was very professional he got me all the little extra benefits he could I was in and out in 30 minutes usually it takes alot longer than that he took his time to make sure j got every deduction I was eligible for I'm not going to anyone else ever again.
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April 2021 by Felicia Zanie
Jackson Hewitt has some of the best staff! Every walk in visit of mine has been met with courtesy and a professional attitude. I like the convenience of the locations, it's a win-win for people like me who would forget without a reminder. Tim W. was professional, friendly, knowledgeable and fast. He explained everything as he went. I spent less than an hour with him and left very satisfied with the work he did. The last few times have been just as smooth. Thank you Jackson Hewitt for making tax preparation painless! You've got my vote! See you next year God willing!
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April 2021 by Debbie Howie
I am amazed that I was able to get my taxes done. I thought it closed at 8. I arrived at 6:45 only to discover it closed at 7 pm. Tim was gracious to let me stay one hour.
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April 2021 by Fortijo
I love my Jackson Hewitt tax experience. They make tax season stress free!